Sleepwell Complaints & Reviews

Harassment / fraud by sleepwell & dealer this is to bring to your notice about harassment & stress, we have faced for 1.5 months after buying sleepwell mattress of 8” inches from kamdhenu dealer in sector 75, noida in jan 2020. The mattress has not been in use since the day it was delivered on 18th jan. A 6” inch mattress was given to me stating it as 8” inches. We complained to dealer on the same day about the width. Complaint number...

Dear sir
I have bought a sleepwell starlite mega mattress from sahil gadda house opposite siya pg college sitapur road lucknow. After few days it was bulging on a place. I have informed shopkeeper also. I am trying your toll free no but it is busy all time. Serial no of mattress: zwbnoq47
I am attaching mrp slip and bill also.
Please solve this immediately....

I bought sleepwell’s spintech air luxury mattress, which costs above 30k, in 2018 nov.
I think the company’s mattress life is 12 months only and they start to wear & tear after that. If you lift the mattress even for 10 minutes it will not come back to its original shape. Their customer care nos are always busy and their executives are super busy as they will come to attend you after 2-3 days.
What stuff is the company selling,...

The mattress was to be replaced with the same one bought before but the vendor supplied a completely different mattress as mentioned by him on the phone. The design is completely different. It is an old one that he supplied this time. All the invoices and the warranty card are there with the product. It is am air force canteen vendor who has supplied such mattresses, the canteen people are with us in this matter....

I have purchased esteem - supportec (U) (N), unique serial no ilkiyvlm

I'm using the above-mentioned mattresses from last 15 days. Since 1'st day, we both are facing back pain problems.

I have contacted support regarding back pain problem the support person tell they don't provide any solution regarding it.

I have requested to exchange these mattresses with other comfortable mattresses. I will...

I purchased a double bed size mattress on 6th Jan, 2016. The mattress is now 4 years old and the foam has made some hollow holes inside and the outer cover has started making big cloth balls. The mattress is now totally uncomfortable and one can not even sit on it for more than 15 minutes.
It is my request to your team to please solve my above problem as soon as possible, as it can also lead to some health issues.
Thank you...

The mattress i purchased is for rs 27700 then why am i getting some voucher for 22k. Kindly replace mattress with fresh new piece same model at earliest.

I do not need 80% amount voucher. I was given a defective piece. Why should i take the loss of 20% amount because of a manufacturing defect.

Im not asking for refund, i need same replacement of new mattress of same model.

Why should i again pay...

I purchased this mattress in nov 2015 and suddenly it has started bulging from the center, it started with a small bulge but has increased three times it starting size in just 2 days... Please advise what needs to be done. I am in chandigarh please provide a visit from the concerned person to understand the actual concern. We have purchased more than 4 sets of mattresses but am facing problem only in 1 please do the needful....

Recently i bought sleepwell esteem supportec mattress worth of inr 31000, which is also not good, from day one its giving me back pain & neck pain, i will not recommend anyone to purchase this mattress. I think instead of comfort i purchased pain. And when calling you customer care they are also not picking the call, always says same message all customer care agents are busy, will call you shortly, but no call from there end.😡...

I had purchased 2 mattres too costly but they are not good as i heard. The density quality is too poor of mattress, because of the poor density 2 family member have spinal prob. Mattress are under warranty. I request the company to see this matter and to change my mattress. I'm enclosing invoice and warranty card. Outlet manage charged too high rate per mattres at the time of demonization....

Hello,
I have bought this mattress from a dealer only 20 days before. But everyday i wake up with an extreme back pain. I don't know what is the problem with this mattress. I want to exchange this mattress as i am not not satisfied with this at all.

Also i contacted dealer but they are saying to contact customer care and when i called customer care they are saying to contact dealer.
This should not happen with...

My husband has a severe back pain for which we went to buy a new mattress. We were recommended to use the spine tech mattresses for its spine technology by the sleepwell executive. But instead of reducing the pain it has increased the pain tenfold. Urgently need to exchange the mattress. We have bought the mattress recently only. Please do the needful at the earliest...

Just last year i purchased sleepwell esteem firmtec mattress (78x72x6), but since 6 months memory foam mattress sagging with lumps and other issues which is extremely uncomfortable for which i complained on this portal on september 2019, to which i received call from sleepwell customer care dept. Which further assured of instant visit by their executive to inspect the mattress and to replace it or resolve my complaint but till today neither...

I am regular using customer of sleepwell products. I have backpain problem so after doctor suggestion i bought one bed of 50000 cost. But after using that bed i have more back problem so i can't use this bed.50000 is not less for anyone in this era so do solution for this my problem. Because of this problem i don't want to use any sleepwell products.....

Dear team

I have logged the complaint on 12th oct 2019 (Complaint no. 131228) for the mattress purchase 10 month back from your dealer diamond furnisher ludhiana got damaged from bottom against which i have visited several times but same reply from your dealer today of day after tomorrow your complain will get resolve but till date no resolution provided to me.

Hope my complaint get resolved at the earilest...

Hi team,

The reason i am reaching out to you is - it's been 5 days my mattress has been delivered however i have still not received the details on cashback/warranty on my mobile number.
I have shared the serial number details with the dealer i had bought the mattress from, even he confirms he has shared the same with your team but till date i have not received any intimation on the warranty status.

Request...

It's been 1 year 6 months by purchasing sleepwell mattress. The cushion has become so soft that it gets pushed inside when we sleep or sit. They are so uncomfortable. I have raised complaint with number - 130143. The representative came for visit when i was not there and by measuring scale and gone. The problem was different and size of mattress is different. If the cushion feel has changed drastically within a year. And i am getting back...

I got sleepwell mattress resitec gold plus from bawa furniture navalur chennai tamilnadu on july 2017 it's been 2 years the mattress is good in condition but the size is bigger than my bed. I want to get it customized into my bed size. The shop is asked me to get it done from the company directly. Please help me to how to fix it. Thank u
My contact number is[protected]....

This is to inform you that on dated 08-11-18 i have purchased sleepwell activa supportec (U) (Np) unique serial no 0qwhefja from navkar furniture place baddi against invoice no 1774. But unfortunately i have received defective mattresses. The stitching of mattresses are very poor & opened from so many points. On dated 11/11/2018 i have raised complaint no 107766 with sleepwell & on dated 29/11/2018 i have received replacement voucher from...

Just 1 year since i purchased 8-10 in"springwell memory foam with pocket spring mattress, purchased at high cost but just within a year its sagging & sinking, with lumps on one side. For my another bedroom i purchased similar 10in" same type kurlon mattress which is much better than springwell as it's still fine with no issues. Please replace the mattress as there is guarantee for it, besides if we get such problems within a short time for...