Sleepwell Complaints & Reviews

I have been using Sleepwell Mattresses for long time now and I can confirm that they use poor quality material and do not have a great after sales service. My problems started 3 years back when I decide to Buy Sleepwell alpha deluxe coir mattress. The mattress sagged in 3 months and I had to call sleepwell at least 100 times to get a replacement. I was lucky to get replacement but my problem didn't stop and the new one sagged again after 3 months. This time it was harder and took me 100s of calls and faxes to sleepwell but I got the replacement. I was frustrated enough and by this time the warranty had ended. The new one didnt last longer and after 6 months I decided to buy a new one. After some research I again decided to buy a sleepwell product ( Zenith) which is supposed to be a premium product and costs a bomb. This one sagged again after 6 months and I had to do everything to get a replacement which took 4 months and the new one arrived just yesterday and is still in sealed condition. I am sure that it will sag again in few months and now i want to get rid of it.

Speepwell / Sheea foam is a cheat company. I am a lucky one to get replacements so many times but over the years they have not done anything to improve quality. Be aware.

I am Roshan kumre from dist. Mandla (m.p.). I have purchased pair of sleepwell Omega mettres from Bansal emporiuam mandla for 3 months before from dealer. 15 days latter it We are getting back pain by using this bed.Sleepwell omega brand it got damaged in 10-15 days. i have given the complain to the thoro dealar to commpny lets see how soon he resolve the issue. If not i will also submit my issue with comsumer court.

Dear Sir/ma'am

I bought a sleepwell mattress which costed me Rs14900 from HAPPY HOUSE, OPP MAHAVIR GARDENS ,KOLHAPUR, MAHARASHTRA.the mattress is supposed to give support to the back,but it is as hard as ever.My complaints are
a)When the mattress was brought home there was no name tag on the mattress so we dont know if it is genuinely SLEEPWELL'S . The dealer convinced me that there was no need to stamp the guarantee card as every thing is computerised.
b) We called your call centre ,they told they would send your representative,he hasn't turned up till today.We are in the Army and will be leaving this station in a fortnight.
I request you to take action immediately so that we don't lose faith in your company.
My phone numbers are- [protected] ,[protected]

yours faithfully,
Bina Menon

We have purchased one form bed at Vijayawada dealer. With in 7 days time it was damaged and we made a complaint at dealer point. After several remainders company people visited our house to check the bed and they have given feed back that the bed is damaged and they will arrange the new bed with in 7 days time. Even after 45 days of complaint there is no response from them. We are getting back pain by using this bed.

I have sent a complaint directly and the compalint No is 3459 dt: 8/10/10 and there is no response til date.

SLEEPWELL OMEGA
TRISUL FOAMS,
D.NO[protected]
OPP TAGORE LIBRARY
M.G.ROAD, VIJAYAWADA-520002
Sl.NO-7629577 Dt: 3/7/10

Dear Sir/Madam
I have logged a complaint regarding my Alpha DLX mattress bought by RAJ LAXMI FURNISHING, TEGHORIA, OPPOSITE HALDIRAM, KAJI NAJRUR ISLAM SARANI, VIP ROAD dated 13/11/2009.

I have complained regarding the mattress problem of open the Stitching from joint at one side.

I also called to Sleepwell Customer Care she told me that some will visit my home after that I called to Mr. Abhjit Chakrabarty they told me on Saturday (11/09/2010) somebody will go service. Mr. Abhijit Chakrabarty confirmed me on Friday (10/09/2010) evening that by tomorrow one person will go to your house. Again called to Mr. Abhijit Chakrabarty on Saturday morning he confirmed my address and told me by today somebody will go to your house. I waited till evening but nobody came to my house from sleep well again about 4:30PM I called to Mr. Abhijit Chakrabarty he again told me due to id the person is on leave so he will go by Monday (13/09/2010).
But I didn’t receive any call on Monday. Again called to Mr. Debdoot Roy he told me “aapne company ko khareed nahi liya hai ek mattress kareed kar aap jaise bahut saare coustomer aate hain”.
I have wasted lot of time and money in calling. I want to clarification now why Mr. Debdoot Roy told me like that? Why Mr. Abhijit Chakrabarty is not giving proper information to me?
I want to clarification?

How can Mr. Debdoot Roy say like that?

My details are follow
Customer Name: Mr. Subhash Chandra
Address: C-1, 204, Tower-III, Uttara Tritya, Bengal DCL, New Town Rajarhat, City Centre-II, Kolkata-700156, City: KOLKATA, State: WEST BENGAL
Dealer: RAJ LAXMI FURNISHING, TEGHORIA, OPPOSITE HALDIRAM, KAJI NAJRUR ISLAM SARANI, VIP ROAD
Date of Purchase: 13/11/2009
Telephone: [protected]
Mobile: [protected]
Email: subhash.[protected]@gmail.com

Very poor sevices

Nobody answering me

Hi,
I bought GALAXY (75*60*5'') from IDEAL MATTRESS [Marathalli ,Bangalore] on 23rd Aug'10.After delivery,I found mattress to be defective [multiple cut from corners].

I am sad that after paying hefty amount ,I didnt get FIRST TIME RIGHT product from sleepwell.

Imagine if I had not checked the defective piece & continue to use same with cover.This is not a product that I would expect from ISO certified mattress vendor.

Highly de-satisfied customer.I would never buy anything from sleepwell going forward.


Bill Details :
Ideal Mattress
Invoice : TIN [protected]
# 35/1,B,1st floor,shop No.3,Munnekolala Village,
Varthur Hobli,Munnekolala,Marathalli,
Bangalore -560037
--
Regards,
Pratyush Singh

Dear concern

I am your customer of sleepwell coir form mattresses procured from your Rajkot dealer ms/Gujarat furniture 2years a back
My product model is alfa 4inch 4X6X2 in this I am feeling that it got very hard and depressed at several place after 6 month of purchase hence on complaint it was replaced by your dealer now again I fill same in this mattress and un able to sleep in this now I am at Ahmedabad pl provide me a proper solution regarding same as I am feeling I have purchased wrong product ,due to frequent failure in performance and in its quality pl confirm me the state of action


Awaiting your replay in written as replay to this

Awaiting for your replay regarding your premature failure of material is that nature of your product ???? if yes ! then put remark that all sleepwell coirfoam mattresses are require to change at every year ?????due to poor material

dear concern ,

i have purchased sleepwell well coir foam matress which is carring one year warranty and surprice to say due to bad quality of material it got sage every year first time it was replaced under warranty now second time it was againg sage and now theyare refuse to replace the same stating warranty lapes my question is there if material is heaving warranty of one year and it got fail to performe do we need to replace it every year at our cost ???? my advice DONT BUY SLEEP WELL coirfoam matresses require to change every year waste of money

I have ordered Sleepwell Zenith Mattress on 6 May 2010 from Shri Ramdhara Enterprises, shop No. 6, Shalimar Garden Apts, Aundh Road, Pune. At the time of order I have asked for the confirmed delivery date which was 7th May. The mattress didn’t got delivered as scheduled, so I have given him a call on 8th May, I got a answer that the mattress has been dispatched and it will be delivered today by 11 O’clock, but the mattress didn’t got delivered. This was repeated till 13th May.
On May 13th when I visited the shop, the owner refused to give me the mattress or the advance payment which I have made giving some lame excuses.

So please be aware about these white collar theves.

Dear Sir OR Madam,

I had purchased a sleepwell mattress from "Floor Furnishers" Alkapuri Baroda on January 21st, this year.

After the item was delivered to me, I found that it wasn't the 'medium soft' mattress that I had selected. Insead, a very hard matterss has been sent to me. I am unable to sleep well on it, infact, I get up every morning with backache.

My wife had called the shop the very next day and was told that they had delivered the item I ordered.and that over a period it will become soft.(??) She called the shop again the next week ad was informed that the person we had transected with, has left his job and is gone away.

I have now come to the end of my patience and hence this complaint to you.

A few details about the transection are given below to help you trace the deal and take the necessary action.:-
(a) Shop's name : Floor Furnitures
(b) Location : Baroda
(c) Description of item :- Foam bare block 40 D 72 * 72 * 4
(d) Date : Jan 21st, 2010
(e) Gurantee reg. number 6086104
(f) Bill no. and date : 719 / 23 /1 /10
(g) I had paid a total of Rs. 8,200/ for the item.

I request that this mattress be replaced with the soft veriety that I had originally selected.

Thank you,
Sincerely.
N K Bhatt

I purchased a sleepwell durafirm matress (on 18 dec ,2009)
but the stiching and sewing at the corners and the sides of one of the mattres was improper(was torn)and came to our knowledge when the plastic covers were removed(on 18th.dec itself) .
when this information was conveyed to the shopkeeper he calmly listend ,but cunningly asked for resending of the damaged mattresses to his shop and carrying of the new ones from his shop,and paying the rent for the transport of the matress.
i had initially paid for the transport of the damaged ones.
when i contested this he started talking harshly and i was really disappointed.
detalils of the shopkeeper:

MANATH HANDLOOMS
PATHANKOT
PUNJAB
PH:[protected]

Dear Sir,
AS per the invoice No. 179, we have procured Sleepwell Brand Mattress [for the cost of Rs 6822 paid] Model Diomond Plus
from the shop : SLEEP SOLUTIONS , Shop NO. 1, Parvaaz Complex, Near Golibar Maidan, Opp. Dhobighaat, Shankarsheth Road, Pune-411001
The shop's man had come to our house and taken the measurement of the bed in order to make the mattress of appropriate size 70.5x34x4 inches. But the shop supplied us the mattress of the size 69x34x4 inches mattress. The shop keeper charged extra Rs 200 from us for cutting the original available mattress in the shop of dimension 72x36x4 inches costing Rs. 6622. On our complaint, the man from shop took the mattress back. The shop keeper had promised to provide the new mattress of correct dimensions as per the cost charged and the measurements taken by his supervisor of mattresses. He had charged Rs 1000 in advance. He did not supply the mattress of correct size. On our persuing the matter he called me at shop and sent a new mattress after charging complete money of Rs 6822. However the new mattress supplied to us by the shop even after complete payment was found to be defective in the sense that the length of the mattress was incresed by gluing extra sponge on the old mattress and sewing the cover by hand. We have complained to the shop keeper about this defective piece. But shopkeeper said, " You do complaint, what will you get after that."
We should be given fresh new mattress of correct dimension at home without any defect by the shop as we have paid fully along with extra transportation charges.
The address of the shop is given above, Phone no is[protected] Email: [protected]@yahoo.in

Thanking you

Yours sincerely,
Utkarsh gupta,
P-234/2, DIAT, Girinagar
Near Khadakvasla, Pune-411025
Phone:[protected]

I bought a sleepwell matress from Geo Groups, Bangalore about 25 days ago . But when i slept on it, i figured that it was smelling bad ( some kind of rotten smell ) . I complained to the dealer and wanted a replacement . Some authorised person ( Mr Saleem ) from sleepwell company came and check it . He verified it but said this is different kind of problem and there cant be any replacement .

Kindly look into it

Thanking you
Atif Jamil
Bangalore

I have purchased a new bed for 8500/- with a two year replacement warrenty. However the bed has gone down form one side and i am unable to sleep on this bed. because if i sleep I had a back pain in the next morning so i have launched a complaint with the dealer (Dealer: Ramdhara in Khadki area, Pune) now this dealer is avoiding saying that the company is not responding and from last 2 months i have not got any reply from the dealer or from the company.

Please can you help me on this.

regards,
Manish
[protected]

Firstly I want to know whether M/s Royal Trading Centre, 184, Pycrafts Road, Chennai, is the authorised distributors for sleepwell. I purchased durafirm size 72 "x 58" x 6" from them costing Rs.12, 800 during Sept 08, I gathered the information that matress bedspread is free and other distributors are offering discount. But i could not get such discount but I paid the full amount. They said that offer was over. I enquired the same with some other distributors in Chennai that the offer is still available. I felt that I was cheated. Now my sincere doubt is that whether the said company is your authrosised distributor 2) I want to know whether I can trust the durafirm purchased from them is genuine. 3) whether the price offered by them is correct.

Since i am planning to go in for similar mattress o[censored]r product, I request you to suggest whom I can purchase the similar item with competitive price and genuine product also.

Sir,

I purchased 6 SLEEPWELL mattress in October 2005 from a authorized dealer "shah joharmal" SIROHI, Rajasthan.
I asked him for Mattress size as 3*6 feet but they gave me smaller then the size asked.
I complained to dealer many times to change the mattress, he said that this matter will be sorted out from company side.
And, today (AFTER ALMOST 2.5 YEAR) 1 company representative(Mr. Gautam, [protected]@sheelafoam.com) came to my house and investigate the Mattress and found that our complain is correct, the Mattress size are really small, he said that DEALER had given you these Mattress by mistake and also said that this issue will be sorted out by the Dealer.

Earlier, when we told the Dealer to change the mattress then he always told that he has booked our complain and company is not responding to this issue.

NOW TELL ME TO WHOM I SHOULD CONTACT FOR PROPER JUSTICE.

Please help me to sort out the issue ASAP as i helpless both from DEALER SIDE AND COMPANY SIDE.
Very BAD COMPANY.

I have purchased 73”x71”6” (040) PU Foam Mattress vide bill no 2482 dated 22.09.2008 from your distributor M/s. Vidhya Enterprises, Kota (Raj.)

I am facing problem of backache, tiredness every day since I am using it. I had told about this to vidhya enterprices, but he regret to do any thing. Later on I told to your area manager Mr. Pankaj also but he also regrets to do any thing. Here is a request to you please change my Form Mattress to a Coir mattress, as my problem of backache is becoming more painful.

i have also compalinted to the company, but they are also not neither reply nor responsing.

I bought a Sleepwell mattress from the Calicut dealer of Sheela Foam - M/s Ajantha Foam, Bank Road, Calicut. This mattress had a claimed warranty of 25 years, and was premium priced (no doubt).

Within a few months the mattress began to stink, giving off a "burning rubber" smell. After calling up Ajantha a few times, they relented and inspected the mattress at my premises and recommended putting it out in the sun....