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Sleepwell Complaints & Reviews

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Updated: Aug 1, 2026

Complaints 382

Resolved

54

Unresolved

328

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

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Hello,
I want my refund, I will be waiting for your reply.
Thank you

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Dear Team,

First of I am not happy with sleepwell .

I Purchased matterss of sleepwell because of brand but faced problem in Purchased matterss after this its replacement done, After replacement again same problem in both matterss from the first day ...

I have question to sleepwell every time they given me scrap pieces, Now again we raised the complaint from my registered Mobile number [protected] and complain number is 223096.

I request to your team please give me ok and satisfaction matterss if possible then give me higher management contact number or mail ID may be higher management take the action on this matter.

Regards,
Kulwinder Singh
[protected]

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Address: Plot no-739/2462,Laxmi Niwas,Bhimpur,Airport area,Bhubaneswar.Phone no- 9337722394,7008274156

Our mattress became bulge. Please replace.

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Address: udaipur

I ordered 5 mattresses of sleewell as per my requirement mattresses were odd in size so I paid higher rate comparatively to standard size but my mattresses were wrong in size some were smaller in size and some were larger in size they even don’t register my complain .worst service

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Address: Mohan Nagar

We have chronic back ache and neck issues so we thought to purchase a Sleepwell mattress as suggested by someone.

We bought two mattress of 78X36X5 size and the product delivered to us was an old, with torned fabric, and looks like used one.
We immediately called the dealer, shared pictures and videos with him and and he raised a complaint with Sleepwell to replace the mattresses on priority and asked us to use the mattresses untill we get the replacement.

We were still waiting for the replacement but as suggested by the dealer, we started using it and it gave us worst of the back ache with severe neck pain in a weeks time.

Now, since we were already struggling with the chronic back issues, so cannot use this product (not even the replacement) and needs our money back.

Could you please help and provide us the refund as it is deteriorating our health conditions further.

Thanks
Sachin

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Within 2 months after purchase of the product, the mattress has started crumbling and sagging

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I raised a complaint more than a month ago and all review and checking done by sleepwell team and submitted their feedback but after that sleep well team not resolving issue even after so many followup calling to them and emailing them. Every time they call and say will connect later but it is not happening

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Ritu chordia

from Gonda, Uttar Pradesh

Jun 10, 2022

same happen to me

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Address: Sahibabad/Noida, Gurgaon, Haryana

Ref Complaint No 218212
Dear Sir,
I have recd message Complaint No. 218212 has been inspected. There is no defect in the product. You may continue using the product.
How complaint has closed without visiting/ inspection at the address by Mr Jitender Kumar by seeing the photographs only.
How someone can say their is no defect in the product by seeing the photographs.

This is not acceptable at all to me as I have purchased the premium mattress as their will not be any sag/ depression at back side.
We are feeling very back bone pains which is at initial stage and would ask someone to visit at home and defects can be seen visually very well and would ask to replace the mattress or Refund the amount,

The matter may be treated seriously, otherwise I have no option to go to any extent.
Regards
RK Mahajan

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Defective product delivered. Sleepwell is not ready to accept and just replying standard responses on email.

I spent 30k for the product and complained within 3 days of order delivery and still company is not accepting its mistake.

I will never buy any sleepwell product in my life and will encourage others also to ditch the company.

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Hi,

We have purchased 2 Sleepwell mattress utsav for price 8500 rs per mattress. We got a message after purchase regarding 10% discount and two cloud pillows.

While contacting the dealer they mentioned about not getting the pillows from company and later they mentioned they have deducted the pillow price from mattress.

While contacting the sleepwell customer care we are not receiving correct response.

Mattress purchase code: 2ZZ0DEN3, 0EKJYWJS

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Apr 20, 2022

Updated by JayaKallichanda 4 cloud pillows not two

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Sir/Madam
I have made a complaint on[protected] complaint No.215994 about hardness and small holes in my sleepwell mattress. Complaint was allocated for inspection to Mr. Sumit. He didn't visited for the inspection and forced to send pictures and videos. I sent him the same on 12.04.2022 and he saw these after I called on customer care on 14.04.2022. After that he declared that complaint is not genuine. How can you check the hardness and small holes by pictures and videos without physical inspection ? Please arrange a physical inspection for actual condition of my mattress or issue settlement letter as per mentioned on warranty card.
Please solve this issue as soon as possible.
Thanks & Regards
Pradeep Kumar
Mob-[protected]/[protected]

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Address: 42, KARDHAR COMPLE ROSHAN JI KI BARI SEC 14 UDAIPUR ( RAJASTHAN)

I purchased Spinetech Air Luxury two mattress 78x72x7 ( 1 Nos) on 11 Oct, 2021. from ROYAL FURNISHING, 47-H Hiran Magari Seator 14, Udaipur. Place of Supply Rajasthan (08)
My issue is that one of them have problem. The thickness of the mattress from all sides are not equall. The top layer of the mattress has been sagged and there is no gap between two layers. It looks like a 5'' mattres. I contect to the owner of the Royal Furniture, but he didn't give any satisfactory reply. Please Give attention to this issue and provide me new mattress.
Thanks
THE CONTACT NUMBER OF THE MATRESS SELLER-
NAME - JITESH INDERLAL JAIN
MOBILE NUMBER- [protected], [protected]
ADDRESS- ROYAL FURNISHING, 47-H Hiran Magari Seator 14, Udaipur. ( RAJASTHAN)

Apr 6, 2022

Complaint marked as Resolved

I purchased Spinetech Air Luxury two mattress 78x72x7 ( 1 Nos) on 11 Oct, 2021. from ROYAL FURNISHING, 47-H Hiran Magari Seator 14, Udaipur. Place of Supply Rajasthan (08) My issue is that one of them have problem. The thickness of the mattress from all sides are not equall. The top layer of the mattress has been sagged and there is no gap between two layers. It looks like a 5'' mattres. I contect to the owner of the Royal Furniture, but he didn't give any satisfactory reply. Please Give attention to this issue and provide me new mattress. Thanks THE CONTACT NUMBER OF THE MATRESS SELLER- NAME - JITESH INDERLAL JAIN MOBILE NUMBER- 9967553667, 7977292921 ADDRESS- ROYAL FURNISHING, 47-H Hiran Magari Seator 14, Udaipur. ( RAJASTHAN)

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Address: Karan Gupta Hno 92 Dhamala Pinjore

Dear Sir
I have purchased the Sleepwell Admire Mattress 3 Weeks ago from your Registered dealer UNISON FURNITURE PALACE PINJORE. The scheme was Mattresses + 2Pillows + after registering SONORA bedsheet.
But i haven't got it yet i asked your dealer thrice they said its not in their stock yet, You tell me that a brand is not able to provide only scheme accessories for three weeks..!
Doesn't sound strange ????

Reply / WhatsApp me [protected]

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[email protected]

from Pinjore, Haryana

Apr 7, 2022

There is no action or solution done yet…!

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I have been delivered wrong mattress twice. And customer care executive is not listening. Executive didn't took complete information and delivered wrong mattress. All the videos and pictures has been shared with your investigating officer but still no resolution has been given.

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Address: EA-1 Ground Floor Inderpuri New delhi 110012

This is to update you that we have raised a complain i.e. Complaint no .213149. from last 2 months but no one is taking onus to resolve the issue and today on dated[protected] your customer care executive is very arrogant and abusive. Do you think it is our fault to purchase your product or else we are sitting here to hear their abusive language. below mentioned details of your product
Product Name-MEGA (O)
Product Size-182.9x88.9x10cm (72x35x4)
Unique Serial No-BDZ2A3ZE & RAZQV3NW
Total Warranty-1 Year
Attaching here details also
Umashankar Giri/Vedang Giri
+91-[protected]/+91-[protected]

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This complaint is regarding sleepwell Mattress Spinetech air. Size 78 X 78 X 6. 1U

Actually we have followed the instructions as we followed up with the sleepwell vendor. He mentioned those points again and again and said the mattress will get better.
It's already a month now, and we did try to accommodate.

Date of Purchase: 06 Feb 2022

However, we 're really facing issues - backache, unhealthy sleep.
We really need to get this mattress exchanged.

Itm Code: 0U0C07Z3

Please deal with this urgently.

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Liju Karolil

Jul 25, 2022

Same issues with Spine plus product also
Serious back pain issues started after using this product
Contacted the customer care they told for backpain issues please consult a doctor this is sleepwell customer care

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I have purchased sleepwell spinetech mattresses about 10 month ago but after using the back pain issue arises both me and my wife. I was promised that this mattress is specially designed in such a way that back problems will never happen but result was totally opposite and I feal cheated. Please look in to it otherwise i look forward for consumer court.

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Address: Sleepwell india

I bought Sleepwell mattress online and after one month it got deformed and saggish.i Complaint through Sleepwell customer care numbers and assured for replacement.and it has been nearly 5 months nothing happened in resolution.the only thing i get on customer care numbers assurance and only assurance that item will be delivered within 5 to 10 working days.but those 10 days never happens to come.in between these periods i m given more than 20 assurance but all were false.how irresponsible and deaf any sach big company can be is beyond imagination.no one can think that Sleepwell and like companies can give only false promises and do nothing in return.i[censored] see this plz do samething favourably.or I m going to register complaints to firther levels.
Complaint ID 198727

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Suchita1

from Kota, Rajasthan

Aug 15, 2022

I have brought Sleepwell mattress Durafirm plus from Andaz decor kota on 4 August 2022 . Returned the mattress next day to the shop due to wrong size. And ask the shopkeeper for exchange or refund. They behavior was very bad. I took the mattress back to shop. Quality check was done by shopkeeper . Mattress was not opened . BUT shopkeeper is not either giving refund nor behaving nice to customer . I am still waiting for my money.

Vinod
[protected]

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Address: Nagercoil

I have buy more bed in sleep well but this time only i am facing this issue
I have bought bed it's around 30k and have 5 year warranty and also i am having bill
I have compaint before 2 weeks they are telling that i have registered mail till there is no response

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We bought reflection mattress back in 2019 from Delhi. It started causing back pain issues to both me and my husband but we thought mattress is new may be because of that it’s causing problem. After lockdown we stopped using it for almost more than a year and now started using again. Unfortunately it’s causing us back pain again after we wake up which is so severe. Please take it back and provide full refund

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Komal Anurag Verma

Apr 4, 2022

No help. Nobody contacted us.

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