Sleepwell Complaints & Reviews

We have purchased Sleepwell mattress in July 2021 and it is not even 6 months the above cloth is damaged.We have paid a huge amount over local products trusting the brand Sleepwell and it is very disappointing.We need your support and solution for the same.

I bought sleepwell Elegance mattress in 2 piece for double bed. The product i got was o[censored]nequal size and one half having dirt patches all over it.
On being complaint to the dealer, he refused to provide any help.
Kindly take some action on the same.

My mattress is sinked from many places. I already give complaint before but they denied from their side. I really disappointed from company.
This mattress has very poor quality.

I have bought sleepwell mattress 6 months ago. There is lots of moisture in mattress.
Really bad experience.

I have raised a complaint no. 202627 for my defective mattress and accordingly your company has replaced by placing new mattress, which is shipped on 31.12.2021 and received by dealer Jai Diviya Durga Furniture, Nampally, Hyderabad within 4-5 days. Dealer called my and demanding to me extra money of Rs 600/- for home delivery. I told him that Sleepwell company representative told me that i don't have to pay any money for home delivery. I have again complaint of demanding of extra money issue to customer care executive daily since 10 days and they are assuring that i will get my new mattress without any home delivery charge but daily new executive is attending my call and giving same assurance logistic team will deliver you at the earliest but 10 days passed and i have not received my new replaced mattress by dealer.

Kindly look into the matter and take necessary action against the dealer and logistic team for not delivering my mattress till date. I am facing lot of problem daily by defective mattress. So request you to deliver my mattress immediately by today.

Back pain issue after using Sleep well mattresses need solution to replace mattress immediately. As per our doctor’s advice to change the mattress.
Bill no. 4817 dated 27/12/2020 – 78*60 with pillow 2 nos purchased for Rs. 17, 200/- at Home Mart, Sleepwell dealer, OMR road, Thuraipakkam, Chennai 600097. Model No. Gen X 2.0. Bed.
I am 64 year old and suffering from back pain regularly please help me out with this issue.
You are requested o replace it or provide any exchange suitable for back pain or thin layer of foam to support my back pain at the earliest.
I enclosed herewith photo of sleep-well mattress for your reference. The Sleepwell mattress are not damaged so far.
Name V.Subbiah,
Cell No. [protected]

I have raised a complaint to replace the SPINTECH AIR mattress more than three weeks back and still awaiting for a resolution from them.

This product was purchased to overcome the back pain instead it aggravated after using it for a year.

Can someone care to respond to the customer complaints ? Refer to the complaint # 201842.

Thank you

Defective Product Complain

I bought one Sleepwell Spinetech T8EKYBN0 Mattresses from your authorised dealer Krishna Furnishers Gurgaon on 10/12/2021. The product is not upto the mark as prescribed by your dealer. From the very first day, after using it, I felt backpain. However, it was explained that it is comfortable for spinel problems. This problem was also explained to ur Customer Care Centre. One Mr Jitender of your executive was told to solve this problem. He has asked me to send some photographs of captioned mattresses and on the basis of photos he decided that there is no defect in our product.
Now, I want to know how can one justify the genuineness of the product only on the basis of photos without physical verification of product.
Even my various requests, no action has since been taken till date. The product is still in guarantee period.

Hence, I bring this situation to your attention as you have a good reputation in Indian Market.

I believe, I would get quick response from you for getting this problem solved.

Regards

Sunita Pahwa
D-71 4th Floor Suncity
Sector 54 Gurgaon

I have purchased sleepwell spinetech mattresess about 1 month ago but after using the back pain issue arises. I was promised that this mattress is specially designed in such a way that back problems will never happen but result was totally opposite and i feal cheated. Please look in to it otherwise i look forward for consumer court.

I have bought the SpineTech mattress from Royal Trading Centre Velachery on 27th Dec 2021.
I asked for a soft bed and he has suggested SpineTech which i bought for 30, 000. From Day 1 am having severe back pain. The Dealer misguidance has caused me mental pressure and physical pressure. I have been following with Sleepwell Customer Care around 10 day's still no proper response.
I want it to be refunded. I am not using the bed after 3rd day. When i spoke with the Dealer he is is not responding or the communication is utterly poor.
He is saying we have sent a object for 30, 000rs we cant do anything apart from that. Is this how Sleepwell responds?
Sleepwell Customer service Complaint Numbers - 203647, 204083.
Invoice Number - 2351
Please arrange a refund and take this bed ASAP

I got two sleepwell mattresses from authorised dealer. One was spinetech and the other was Mable.
Mable mattress is horrible, it caused me back pain after first night in use. After that it only got worse.
I contacted the dealer and they told me they will call me back with the best possible solution and never responded.
Then i called sleepwell customer care and the refused to entertain my complain saying “comfort isssues are not covered under warrenty” !
Let’s see if they resolve my issue here or else i will have to go to the Consumer Court.

Any body can sell anything but we gave proper price, felt cheated at the end, it has happened because we can't remember the the name mattress we chose and he sent us whatever he liked, we asked for as we are already using kurlon ortho mattress and we are extremely happy, now this guy has sent extra soft mattress which is of no use. Now this guy is saying u can call company I can't do anything, I have requested plz understand our concern come and see but he denied.
Plz support me as I don't want my money get wasted for no reason.

Shopkeeper details
Arjunganj Sultanpur Road Lucknow sleepwell gallary

Regards Ashish
[protected]

Address Vikram singh
House no 53, near Glory School laxminagar ambala city
Pin code 134003
Mobile number [protected]
invoice no.13200/TI/206
purchase date 28.08.2021
By Cash payment
dealer-aggarwal comfort producta pvt ltd
sleepwell showroom sukul kund road, near Khana marriage palace ambala city pin code 134003
phone[protected], 2557873, [protected]

Hi Sleep well Team,

This is to inform you that On 21st-Dec-2021 we purchased a Sleepwell Ultra Mattress from Goyal Foam & Fabrics - Trader Sadh Nagar, Palam Colony New Delhi.

Which we have been using for the last two days but it's a very pathetic mattress, it's not the comfort mattress. We are facing back pain issues.

Please provide us with an alternate option which is back support.

Please also note our 1 more point dealer also told us mattress will customized as per the bed size but as per the packaging it is Manufactured on[protected] & we ordered on 19th Dec- 2021.

This point showes dealer selling products with wrong statement with customers.

He sold wrong product to us according to our requirement.

I have buy aakash mattress qty 2 on 13 Jan 2021. But after six mattress
has been squeezed in middle and not comfortable to sleep. We have exchanged siide after every two months. Please replace it.

I raised a complaint regarding my mattress which is still In warrenty. Someone asked me pics of the mattress and that's how decided that the mattress is in good condition which btw is not. The mattress seems to be broken in between which offcourse can't be visible in the photos. Someone needs to physically inspect it in order to decide whether it is really in good condition or not. When asked to reopen the complainant, I have been asked to wait for 3 months and keep using the broken mattress.
If Sleepwell doesn't seem to fulfill the warranty terms and conditions, I am afraid why would someone wants to buy a product from the company.
I would like my mattress to be physically inspected as it is not in a usable condition as of now. I can't wait for like 3 months just to raise another complaint.
Request you to kindly do the needful.
Thanks,
Navesh
[protected]

I have ordered Sleepwell matress vide order no.sw_16414 and paid online at the time of order. As per the order the delivery is free of cost up the address specified in the order. However the delivery person of sleepwell demanded for extra [protected]@ Rs.1000/- and misbehaved with the customer Finally the customer paid the Rs.1000/- as the delivery person is misbehaving in the public. Further, the delivery is beyond the specified date of delivery.

I had purchased 2 sleepwell mattresses from Aavaran world Sleepwell studio Vadodara, 2 BN Chambers, Opposite Welcome Hotel, RC Dutt Road, Vadodara - 390007 ( Owner Mr. Jagdish Patel )

I went to company's showroom as I had faith in brand name and we have been sleepwell customers since ages.

My requirement SPECIFICALLY was "medium soft mattress" and I was shown Gen X 6 inch mattress.

I approved it but I was sent two GenX 1 mattresses instead for lesser price. I was told it has same quality only that it's thickness is 5 inch. I feel cheated that I was shown GenX2 which I tested, approved and was supplied GENX1 by your local dealer Aavaran ( Mr. Jagdish Patel )..

I'm sorry to say that Gen x 1 doesn't have the same quality . It is a firm mattress and completely different from Gen X 2 which I had approved.

Since that day I've been feeling mentally harassed by total indifference of sleepwell dealer and the showroom.

I'm shocked at the customer unfriendly behavior and indifference of sleepwell company. It is utter failure on part of Aavaran dealer Jagdish bhai who gave wrong information and gave the wrong product.

I intend to take this matter up very seriously as a customer. I request you therefore to immediately and urgently replace both my Gen X1 mattresses by Gen X 2 mattresses.

Immediate response and action needed by the company.

Naveen

I have bought 02 in Nos foam mattresses of 32 density size 3 feet * 6 feet on 04 Nov 21. Cushioning effect of mattresses is very poor. Mattress got fully compressed when sit and don't provide cushioning effect as expected.

I bought sleepwell admire a month ago, and i started a backpain problem by this mattress... now i'm suffering from backpain regularly... please help me out with this issue... exchange my mattress or refund a money...