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Sleepwell Complaints & Reviews

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Updated: Dec 29, 2024

Complaints 376

Resolved

54

Unresolved

322

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

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Sleepwell reviews & complaints page 6

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Address: Vikram singh House no 53, near Glory School laxminagar ambala city Pin code 134003

Website: I have purchased a pair of mattress in august 21 . They are compressed within a month now tbey are in very bad condition.

Address Vikram singh
House no 53, near Glory School laxminagar ambala city
Pin code 134003
Mobile number [protected]
invoice no.13200/TI/206
purchase date 28.08.2021
By Cash payment
dealer-aggarwal comfort producta pvt ltd
sleepwell showroom sukul kund road, near Khana marriage palace ambala city pin code 134003
phone[protected], 2557873, [protected]...

+1 photos

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Address: Wz 440 B1 Street No 26 Sadh Nagar Palam Colony New Delhi 110045

Hi Sleep well Team,

This is to inform you that On 21st-Dec-2021 we purchased a Sleepwell Ultra Mattress from Goyal Foam & Fabrics - Trader Sadh Nagar, Palam Colony New Delhi.

Which we have been using for the last two days but it's a very pathetic mattress, it's not the comfort mattress. We are facing back pain issues.

Please provide us with an alternate option which is back support.
br...

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Address: Sai upwan LODHAN CHANDMARI VARANASI (UP)

I have buy aakash mattress qty 2 on 13 Jan 2021. But after six mattress
has been squeezed in middle and not comfortable to sleep. We have exchanged siide after every two months. Please replace it....

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I raised a complaint regarding my mattress which is still In warrenty. Someone asked me pics of the mattress and that's how decided that the mattress is in good condition which btw is not. The mattress seems to be broken in between which offcourse can't be visible in the photos. Someone needs to physically inspect it in order to decide whether it is really in good condition or not. When asked to reopen the complainant, I have been asked to...

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Website: www.mysleepwell.com

I have ordered Sleepwell matress vide order no.sw_16414 and paid online at the time of order. As per the order the delivery is free of cost up the address specified in the order. However the delivery person of sleepwell demanded for extra [protected]@ Rs.1000/- and misbehaved with the customer Finally the customer paid the Rs.1000/- as the delivery person is misbehaving in the public. Further, the delivery is beyond the specified date of delivery....

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I had purchased 2 sleepwell mattresses from Aavaran world Sleepwell studio Vadodara, 2 BN Chambers, Opposite Welcome Hotel, RC Dutt Road, Vadodara - 390007 ( Owner Mr. Jagdish Patel )

I went to company's showroom as I had faith in brand name and we have been sleepwell customers since ages.

My requirement SPECIFICALLY was "medium soft mattress" and I was shown Gen X 6 inch mattress.

I approved it...

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I placed a online order(SW_16722) with sleepwell (mysleepwell.com) on 9th Dec and while checkout the promised date of delivery was 14th Dec.

The dispatch was scheduled from Managalore Distributor, I got a call from them, they told that they wont dispatch the item as it doesn't fall under their area and they informed that they will send a mail to the Head Office to change the same.

There has been no update after...

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Address: 27/145 A Teela Gokulpura Ashok Nagar Agra

I have bought 02 in Nos foam mattresses of 32 density size 3 feet * 6 feet on 04 Nov 21. Cushioning effect of mattresses is very poor. Mattress got fully compressed when sit and don't provide cushioning effect as expected....

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Address: sangli

I bought sleepwell admire a month ago, and i started a backpain problem by this mattress... now i'm suffering from backpain regularly... please help me out with this issue... exchange my mattress or refund a money......

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I had bought mattresses in February, there is a hole in it. Please do it and change it....

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Address: C-77, NTPC Colony, Deeptinagar, NTPC Kahalgaon, Distt- Bhagalpur, pin-813214

I had purchased Sleepwell PREMIA- SUPPORT (SP) Mattress in July'19. It became very soft and uncomfortable within 1 year. Due to Covid-19, I had not filed any complaint. But now we are getting very uneasy and back pain also during sleeping on this Mattress.
You are requested to replace it or provide any exchange with other choice at the earliest. Please visit at my home as soon as possible and provide complete solution....

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Address: Shelly Sarao, D-203, Shivjot Enclave Kharar, SAS Nagar Mohali

It's a complaint regarding the mattress REVITAL 2.0, purchased on 29th April 2021, from the dealership namely Furniture & Interio Hub, Desu Majra, Kharar, Mohali. Punjab
The mattress was bought at 5pm and reached my place at 6pm approx. There was a height difference between both mattresses, therefore reached the dealership at the same time and they advised us to lodged the complaint on customer care. We lodged the complaint and got...

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Address: Bhopal

I purchase a admire (np) Mattress on 11.7.21. but it sink down from one side in two months . It's in warranty period, bad product received from company.
Very bad experience. Requested for early replacment, as I suffered a lot....

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Address: 5/29 Anjugam nagar 2nd Street kolathur chennai 600099

Our mattress is getting bumps and we feel like being pulled into it instead of it being stable. Pls contact at
Gunjit Tandon mob [protected]...

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Address: Allahabad

This is in reference to order id SWPL14233. I made a big mistake by trusting the fraud e-commerce infrastructure setup by Sleepwell. Even after 15 I'm still waiting for my order to get delivered. Neither the dealer nor the customer care is responding to mail calls and emails....

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Hi,
I have ordered 78*72*8 inches matters which is costing 15579 rs, I have made the full payment while ordering but I have received wrong product which is 78*72*6 inches. I have spoken to the customer also regarding this issue. Product was delivered on 29th Oct 2021. Still no resolution.. contacted 8-9 executive and so many mail.. im fed off of your service...

Request you to have the return for the same. And I want...

+10 photos

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Address: SHEELA FOAM LTD ERODE MM3, Phase-IV, SIPCOT Industrial Growth Center,P.O.Palayam Post, PINCODE : 638052

Hello,

Reference to our complaint - 191019 about the product - Sleepx 'Ortho' Memory Foam Mattress

The settlement team (sleepwell) mailed us that they can only attend issues regarding physical damage of the product. As you already know, I have clearly mailed my concerns in the very first mail which I mailed to '[protected]@mysleepwell' mail id.

For the sake of better understanding, let me share the content...

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Address: Dayanidhi Sarangi Jayapur, Pahala Via. Balianta Bhubaneswar-752101 Odisha, India Mob-7008063411, 7008226190, 9937477268

We have purchased a Contract coir mattress - Heera puls - 1.981m x 10.9cm - light blue (78x72x4) from Royal Marketing - Retail, Pulnakhara, Cuttack, Odisha on 28-Jul-2021 vide Order No. 770. After 2 months from purchase of this mattress, we noticed that the middle portion of the same was down by around 2 inches which caused uncomfortable to sleep. in this regard, we have raised a complaint in Sept-21 over Sleepwell toll free number. As per...

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Address: Jaitu

My mattress is damaged within one year and sleepwell is not ready to exchange even my mattress is in guranttee...

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Address: १२६० बी वॉर्द मंगळवार पेठ, पोतनीस बोल, कोल्हापूर.

गादी खालील बाजूस उसवली असल्याने फोम बाहेर येऊन त्यामध्ये घाण जात आहे....

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