Sleepwell Complaints & Reviews

Not surveyed and not seen after complaint. They did not bother and told that we have checked, online but no defect seen.

How it is possible to check online...

We have purchased the mattress from Sleepwell on 14.04.2018, and within 3 years it got damaged from different parts. Kindly change the peice as per your company's policy and do the needful.
My no is [protected]...

I bought this Sleepwell spinetech air luxury orthopedic Mattress on 21st August 2021 and got it delivered by 25th August 2021. This is Sleepwell spinetech air luxury orthopedic mattress which we after confirming with the vendor that it is meant such way to not give backache. And, it is doing other way. My husband and I having continuous backache this will lead to serious health issues. This is not any cheap mattress, it is much heavily charged...

Complaint Number:- 184870

I am writing mails and constantly calling customer care, but there is no progress with my complaint till now. I was promised to receive a call today which clearly was a last try from my side but i got to hear the same old story, which I’m hearing from the last 1 month. This negligence has been going on since a month. I’m really pissed with this casual attitude, Sleepwell being such a big brand,...

My sinetech air luxury matres is not comfortable for sleep, a big bobble came on the top of matres please as soon as possible solve my problem, we are facing problem....

Sleepwell is one of the world's worst mattress company . People should think twice before purchasing anything from them. Do not believe their warranty as they will not honour it even if there is a fault from their side. We purchased two mattresses from them in January 2021 and one of the mattress that they sent was of a wrong size . when we complaint they refuse to believe that the mistake was from their side even when we showed them size...

I had purchased matress from authorised dealer 4 season mattress Mohali Punjab on dated 27 Oct 2020
Model of matress is Genx2.0.
It's foam was swollen within 4 months of purchase and now it's stitch is loosen up. I gave a call to customer care they told me to rotate the mattress and wait for 3 months and I told them I have already done it.
I have registered a complaint on email also. Bill number -233
I need my...

Hello, I have purchased 2 Sleepwell Spinetech Air mattress on 11th Aug and upon delivery I found that threads coming out from all four sides. I immediately raised complaint to dealer next day because they delivered in evening and shop closed because of corona restrictions. The complaint number is 186142. They appointed their person to inspect digitally which is not right. After checking picture they said product is in line with their standards...

I have purchased a pair of mattress in april 2021. They are compressed within a month now tbey are in very bad condition....

I had purchased Sleepwell mattress from Delhi and in less than an year it's gone out of shape and even after complaining to Sleepwell there is no action taken. The compliant number is 184581. I need to get the mattress replaced since its out of shape and makes my back hurt. I have shared the invoice / mattress photos with the Sleepwell Customer Care.

This is my Purchase Invoice number - S1DLH843 / TI / 47

Please...

I have purchased sleepwell mattress which compressed with in one month.
i have reported issue 173796 with Sleepwell company, their executive visited home and verified that mattress are faulty and need to replace.
Till date it is in progress but not replaced....

I have registered complaint to Sleepwell for my mattresses but without physical inspection they are saying it’s perfectly fine. My mattress has loosened from one side leading it out of the bed and accumulating from one side and sleepwell is saying they check mattresses on pictures how is this possible without physically check my complaint no is 179342....

I have registered complaint to Sleepwell for my mattresses but without inspection they are saying it’s perfectly fine as my mattresses are going extra soft from one side ans Sleepwell is saying they check mattresses on pictures how is this possible without physically check my complaint no is 178817...

4 years back we purchased a pillowcase foam mattress while e shifted to our new house the foam is accumulated in the centre. I tried to contact the customer care but there is no response. I request to solve my problem...

I bought 4 Sleepwell mattresses out of them one Alfa Delux purchased on 07 Jan 2021 has manufacturing defect. I told to your retailer in Deoband for this defect and mattress was sent to his shop in April 2021 when not matter resolved. but at that time corona curfew started....

I had raised a complaint (Sleepwell complaint no. 178235) for degradation/crumbling of my 4 sleepwell mattresses. Mr. Jitender Kumar was assigned for inspection. I received a message from him asking for photos as he will not be able to visit. I had shared the photos of 1 damaged mattress and told him that I have the same problem with the rest of the mattresses as well. I asked him to let me know if I need to share the photos from all the...

Sleepwell sold me a mattress which is now claimed as a faulty product from their own company executives, it's sold to.me for 43000 rs and it developed issues in 6 months. Gave back lain and back issues to my grandparents who had to sleep on the floor for 2 months because of the fantastic service from sleepwell .in lockdown these guys say that the mattress is not being delivered as the logistics is not working . No one listens to the issue,...

Using the mattress has developed back ache problems for me. when I was ordering this mattress I was told that this is good for people having cervical problems...but I think problem has increased...I had to sleep on my sofa or in other room...to bet better comfort...pls look into and replace the mattress with a better one..even with a cheaper one...I need comfort for hwih I paid but I am getting pain only...

Complaint No. 175943 has been inspected. Thanks for your kind support. Your complaint has been found genuine. The back end team will get in touch with you within 24 hrs for resolution.
For tracking details, please click here : http://portal.greatplus.com/complaint-module?compId=175943
Sleepwell

Firther to above communication may I submitt that owing my illness I was unable to persue the matter further. Now that...

The Sleepwell durafirm plus mattress delivered to us is not looking new.Its sides are scratched, threads are coming out from many areas, its looking like a used one.Not satisfied with the product.Already mailed about it on 12 aprill 2021, complaint about it for about 5-7 times but no response from your side.Waiting for the response from a very long time.Pls take imidiate action on it....