Sleepwell — sleepwell mattress - complaint no. 136026 with sleepwell

 
5 Reviews
Malad West, Maharashtra, India
 Dr Bakhshi on Jan 29, 2020
The mattress i purchased is for rs 27700 then why am i getting some voucher for 22k. Kindly replace mattress with fresh new piece same model at earliest.

I do not need 80% amount voucher. I was given a defective piece. Why should i take the loss of 20% amount because of a manufacturing defect.

Im not asking for refund, i need same replacement of new mattress of same model.

Why should i again pay more for a defective piece which was your fault! Then what is the point of warranty!!! You pls replace the mattress with a new one same model.

Im a orthopaedic rehabiliation doctor and we advised customers to use sleepwell but you all are cheating customers in name of warranty. Will never advise sleepwell again.

Complaint Status


[Jan 29, 2020] Sleepwell customer support has been notified about the posted complaint.
Verified Support
Sleepwell Customer Care's response Jan 29, 2020
Dear Sir /Madam,

With reference to complaint number 136026.

Being very fair, we have honored the warranty terms & conditions. We would like to inform you that the Warranty Settlement Voucher has been issued as per the details given in the warranty card.

Regards,
Sleepwell Team.
Updated by Dr Bakhshi Jan 29, 2020
You are repeatedly updating same thing. Why should a consumer be refunded 80% on prorata basis and not 100% for a manufacturing defect and for no fault of customer!

This is a nice way to cheat people. First you manufacture a defective piece and customer pays full 27700 in 1.5 years only the mattress bulges and you give 80% refund voucher. So now 20% straight profit sleep well takes away.

again customer will pay extra 20% or maybe more as cost would have increased and purchase new mattress!. so total 40% profit on defective piece!.

And god forbid if the new mattress turns defective again, customer will keep paying you for defective pieces!! nice way to loot customer
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Dear mam,

Sleepwell is the best brand please check your warranty terms and condition your mattress
Your warranty pro reta basis 1 year full Replacement and 4 year pro reta basis please check your warranty card
We are extremely disappointed and frustrated with the services provided by, allegedly one of the most superior brand in the world of mattresses.

Even after repeated conversations and complaints with customer care, Sleepwell has failed to provide a resolution to our problems, which has been causing us both mental and physical distress.

Our complaint is two fold:
1) the mattress is extremely hard and has resulted in excruciating back pain, both for me and my husband. Attached is the link which proves that other customers have been experiencing the same problem.
https://www.consumercomplaints.in/sleepwell-back-pain-issue-after-using-sleep-we...

2) within 3 months o[censored]sing the mattress, the fabric has started to come apart (photos attached).

We have been using Sleepwell for decades now but haven’t ever experienced this kind of deteriorating product and services.

We would like the mattress to be exchanged with immediate effect. In case you are unable to find a solution for us, we would be left with no choice but to take a legal course of action.

Look forward to a positive response from your end.

Regards,
Pooja Thakkar
[protected]
each day the mattress is bulging more and more. As sleepwell is cheating customers by making an unfair warranty policy ive decided to take legal action.

No company can charge pro rata warranty on a defective piece. this is against the basic guidelines of warranty. kit is nice way to loot customers hard earned money. First manufacture a defective piece that a consumer uses for 1 to 2 years and then refund via a voucher on pro rata!!

Consumers pls be AWARE OF THIS KIND OF FRAUD AND CHEATING

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    Sleepwell - sleepwell mattress - complaint no. 136026 with sleepwell