Sleepwell — sleepwell mattress - complaint no. 136026 with sleepwell
Malad West, Maharashtra, India
DDr Bakhshi on Jan 29, 2020
The mattress i purchased is for rs 27700 then why am i getting some voucher for 22k. Kindly replace mattress with fresh new piece same model at earliest.
I do not need 80% amount voucher. I was given a defective piece. Why should i take the loss of 20% amount because of a manufacturing defect.
Im not asking for refund, i need same replacement of new mattress of same model.
Why should i again pay more for a defective piece which was your fault! Then what is the point of warranty!!! You pls replace the mattress with a new one same model.
Im a orthopaedic rehabiliation doctor and we advised customers to use sleepwell but you all are cheating customers in name of warranty. Will never advise sleepwell again.
[Jan 29, 2020] Sleepwell customer support has been notified about the posted complaint.
Verified SupportSleepwell Customer Care's response Jan 29, 2020
Dear Sir /Madam,
With reference to complaint number 136026.
Being very fair, we have honored the warranty terms & conditions. We would like to inform you that the Warranty Settlement Voucher has been issued as per the details given in the warranty card.
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