Sleepwell — sleepwell mattress - complaint no. 136026 with sleepwell | |||
The mattress i purchased is for rs 27700 then why am i getting some voucher for 22k. Kindly replace mattress with fresh new piece same model at earliest. I do not need 80% amount voucher. I was given a defective piece. Why should i take the loss of 20% amount because of a manufacturing defect. Im not asking for refund, i need same replacement of new mattress of same model. Why should i again pay more for a defective piece which was your fault! Then what is the point of warranty!!! You pls replace the mattress with a new one same model. Im a orthopaedic rehabiliation doctor and we advised customers to use sleepwell but you all are cheating customers in name of warranty. Will never advise sleepwell again. Was this information helpful? | |||
Sleepwell customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
Your warranty pro reta basis 1 year full Replacement and 4 year pro reta basis please check your warranty card
We are extremely disappointed and frustrated with the services provided by, allegedly one of the most superior brand in the world of mattresses.
Even after repeated conversations and complaints with customer care, Sleepwell has failed to provide a resolution to our problems, which has been causing us both mental and physical distress.
Our complaint is two fold:
1) the mattress is extremely hard and has resulted in excruciating back pain, both for me and my husband. Attached is the link which proves that other customers have been experiencing the same problem.
https://www.consumercomplaints.insleepwell-back-pain-issue-after-using-sleep-well-matters-need-solution-to-replace-mattres...⇄
2) within 3 months o[censored]sing the mattress, the fabric has started to come apart (photos attached).
We have been using Sleepwell for decades now but haven’t ever experienced this kind of deteriorating product and services.
We would like the mattress to be exchanged with immediate effect. In case you are unable to find a solution for us, we would be left with no choice but to take a legal course of action.
Look forward to a positive response from your end.
Regards,
Pooja Thakkar
[protected]
Even after repeated conversations and complaints with customer care, Sleepwell has failed to provide a resolution to our problems, which has been causing us both mental and physical distress.
Our complaint is two fold:
1) the mattress is extremely hard and has resulted in excruciating back pain, both for me and my husband. Attached is the link which proves that other customers have been experiencing the same problem.
https://www.consumercomplaints.insleepwell-back-pain-issue-after-using-sleep-well-matters-need-solution-to-replace-mattres...⇄
2) within 3 months o[censored]sing the mattress, the fabric has started to come apart (photos attached).
We have been using Sleepwell for decades now but haven’t ever experienced this kind of deteriorating product and services.
We would like the mattress to be exchanged with immediate effect. In case you are unable to find a solution for us, we would be left with no choice but to take a legal course of action.
Look forward to a positive response from your end.
Regards,
Pooja Thakkar
[protected]
each day the mattress is bulging more and more. As sleepwell is cheating customers by making an unfair warranty policy ive decided to take legal action.
No company can charge pro rata warranty on a defective piece. this is against the basic guidelines of warranty. kit is nice way to loot customers hard earned money. First manufacture a defective piece that a consumer uses for 1 to 2 years and then refund via a voucher on pro rata!!
Consumers pls be AWARE OF THIS KIND OF FRAUD AND CHEATING
No company can charge pro rata warranty on a defective piece. this is against the basic guidelines of warranty. kit is nice way to loot customers hard earned money. First manufacture a defective piece that a consumer uses for 1 to 2 years and then refund via a voucher on pro rata!!
Consumers pls be AWARE OF THIS KIND OF FRAUD AND CHEATING
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Sleepwell is the best brand please check your warranty terms and condition your mattress