Sleepwell — sleepwell poor customer care, complaint not resolved, complained in september 2019, but till today it's pending.

Address:

Rajguru nagar, Ludhiana, Punjab, 141001

Just last year i purchased sleepwell esteem firmtec mattress (78x72x6), but since 6 months memory foam mattress sagging with lumps and other issues which is extremely uncomfortable for which i complained on this portal on september 2019, to which i received call from sleepwell customer care dept. Which further assured of instant visit by their executive to inspect the mattress and to replace it or resolve my complaint but till today neither anybody from sleepwell approached me nor did anybody visited my home.

I'm very much disappointed at sleepwell mattress poor quality in addition to poor customer care and am repenting my decision to shift to sleepwell from kurlon whereas kurlon mattress is not only comfortable mattress but they have excellent customer care services.

Now i'm writing and complaining again hoping that my issue resolved would be resolved on urgent basis as now mattress is giving back pain.

Besides what's the worth of spending so much money buying expensive mattresses from renowned company like yours when it can't meet our expectations neither quality nor service wise.

Your swift positive response with urgent attention would be appreciated.

Regards,
Er. Kanwalpreet singh
[protected]