Sleepwell — Worst worst Customer care experience

Very disappointed with Sleepwell's customer service.

I contacted customer care immediately after delivery because I needed help with my mattress. Instead of getting a solution, I kept getting the same response: "Our concerned team will contact you." I called multiple times over several days, but no one ever called me.

Different customer care representatives gave me different information. One said the logistics charge would be ₹1, 000, another said ₹2, 000. No one gave a clear answer.

I also tried raising a return request on the website, but it kept showing an error. Even after emailing them, my return request was not even initiated. Every time I called, I had to explain the whole issue again because a new representative answered and repeated the same script.

The mattress quality is good, but the after-sales service is one of the worst I have experienced. If you ever face a problem after delivery, be prepared to spend days calling customer care without getting a proper update.

I finally solved the issue myself because waiting for Sleepwell's support was becoming more frustrating than the problem itself.

Good product, but very poor customer support. I hope Sleepwell improves its after-sales service and treats customers' time with more respect.