Sleepwell Complaints & Reviews

I bought dignity mattress from milan furniture and furnishings, owner Ashok Sundesha and office boy Girish.

Ashok - [protected]
Girish - [protected]

Mattress was delivered and it is not suiting us, my mother has been recommended for orthopedician after sleeping on that mattress for 2 hours.

After speaking to Ashok and Girish, i have been asked that they will not help in this case and i will have to take up this matter directly with company.

Kindly help with replacing this with the right mattress which suits our body needs, as it is a medical emergency and can be take up to the social cell immediately.

I have also been dialing your customer care number[protected], but no one is responding to it.

I bought dignity mattress from milan furniture and furnishings, owner Ashok Sundesha and office boy Girish.

Ashok - [protected]
Girish - [protected]

Mattress was delivered and it is not suiting us, my mother has been recommended for orthopedician after sleeping on that mattress for 2 hours.

After speaking to Ashok and Girish, i have been asked that they will not help in this case and i will have to take up this matter directly with company.

Now no one is available to hear the complaints and customer care number given by milan team is not responding

I have also been dialing your customer care number[protected], but no one is responding to it.

Regards

I had purchased a sleepwell mattress as per below details in 2013.
Model : Impression,
Serial no. : C1A6CU8H
Size : 70 x 75,
Thickness : 6 inches

Now the mattress got deformed & we are facing difficulty in sleeping on this matteress.
Please depute your engineer to check & solve the issue.

I have purchased the Dignity model mattress (size 78*72*7) of sleepwell on 22 sep 2022, at 37900/- rs.(Bill attached with mail)

After using the mattress on the 1st day, me & my wife both have got severe back pain, and told it to the shopkeeper (save and save, karnal) from where I had purchased it. He asked me to use it the mattress from opposite side, as dignity model is used from both the sides (one side is soft, other is hard)

Used the mattress from the back (hard side) for more then a month and still the problem of back pain and discomfort persists.

Actually the back portion which is supposed to be hard is still softer than the front portion of the mattress, there's some problem in it.
The hard back portion is still compressible and gets the slight shape of the spine, and the front soft part on sleeping for more then 6 to 7 hours can lead to a severe back pain, not only to me and my wife but for whoever sleeps over the mattress.

After a month o[censored]se still the problem persists, the seller told us to use at least for 3 months as per the company policy then only after you can lodge a complaint.

And after using it for 3 months and wasting my 37900/- rs i lodged a complaint on 26th of December, complaint no.
240898.

And after losing my patience and wasting so much money and time on your waste product there's no response/ visit to check the mattress.

lodged a complaint on 26th december, still no visit from your side after more then a month, and in between i called the customer care, they always said we will send our person within 48 hours to visit the product.
but still no response.

It's almost 2 years I bought the sleepwell matress. But there is a problem as the surface of mattress gets sink from both side of mattress. This happens again and again. Please look into the matter and respond.

Hi,

Within two months of purchase, the bed lost its firmness and its sagging on both sides. When I try to complain about it, then there is no one to respond. Pathetic customer care. After several attempts, finally reached customer care and executives from sleepwell also inspected the bed and said it has defects. I have placed the complaint on 18th Jan'23, however still the replacement for the defective bed was not issued.
I have spent around 20k for this bed, not even a month slept peacefully in that bed. The bed is under warranty. I need immediate intervention to resolve my issue.

Please help in getting the complaint 243092 expedite.
The customer care is not helping each time I'm being told I'll get a call but there has been no response.

My sleepwell duetair developed fungus despite sleepwell claiming it to be microbial and anti fungal. The bed was purchased in Salem in March 2016. Please see the attached pictures. I want sleepwell to replace this mattress.

My double bed mattress is damaged, and drown from side

Mattress sleepwell {aakash} sl no u22gy7e7
bill no 1302 dated 14.10.22 from m/s narendera attress center sirsa haryana.125055

above mattress de compresed within 2 month pls hlp

Placed an order on the sleepwell website for a GenX 2.0 mattress on 21 November 2022, didn’t receive it yet after over 2 weeks.Customer care is not picking calls or responding to emails

Size problem

I purchased Sleepwell Matrress on 17/11/2022 as shopkeeper promised me that coupon of minimum 1000rs will be given by company on purchase . it is my fortune that i recieved 3500rs as coupon on registration of matrress . i instantly rushed towards shop to redem my coupon, as soon as i showed the message of coupon to shopkeeper he denied me telling that he could not give me coupon offer . this is complete harasment & cheating . i have proof of coupon & bill purchase.

Dear Sir,

I have purchase your company ortho Spinetech Air mattress for my mother because she is 60 years old back pain issue i was search online your matters rating is best then i have purchase your company mattress but your mattress quality is very poor after 2 years again same pain issue in my mother body because mattress has been misshaped and pressed your mattress quality is very poor i have purchase 2 set Spitech Air 1st is 21-Aug-2020 or 2nd is 20-mar-2021
I was raise complaint on date[protected] and your Executive - Mr. Rishab Purohit Ji visit on dt[protected] after 41 days and no update received for your executive side

I am very disappointed for your services
today your call centre called me and share your depreciation policy this is your very good business many customers purchase your premium product and you make poor quality product after 2 years you want depreciation amount from customers you increase your revenue but loose your customer base I was purchase your premium product because at least used 8 to 10 years then i will change but your quality is very poor after 2 years your mattress misshaped

so please told me i was choose wrong mattress company
so please help to resolved this issue on priority basis or replace my mattress

I had purchased Sleepwell nexa mattress on 27th January 2020. The dealer had given warranty of 10 years but it is observed that there is defect in side portions of mattress

Hi,

I had submitted a complaint with Sleepwell for replacing my out of shape mattresses but it has not been done yet despite the replacement approvals. Please help in getting the complaint 232638 expidit.
The customer care is not helping each time I'm being told I'll get a call but there has been no response.

I have purchased mattresses (Feather foam Zesty plus) from one of the store located at Laxmi Nagar, Delhi. I have enquired for 2 pieces of 78*36*6 mattresses over the phone and after that visited the store to book the same.

As committed by the storekeeper same was got delivered to my doorstep on the 3rd day, but the size which I ordered was not delivered instead 78*35*6 is delivered.

Now, the storekeeper is not entertaining my concern and is not ready for the replacement with the actual size I ordered, he was keep on blaming me I that I ordered 78*35*6 not 78*36*6.

I again visited the store and we have verified the ordered from his CCTV footage and same was got confirmed that I ordered 78*36*6, now he is saying that we will get it altered but replacement is not possible.

Name of the store : The Handloom Emporium
Address : Laxmi nagar vikas Marg, New Delhi, Delhi 100092
Phone :[protected]

I am writing this regarding the issue I am facing while using your Gen X 2.0 Mattress.

I lodged a complaint regarding:

1.) It being TOO soft, as against what was promised to be (how much it will be soft) when I bought it, but within 20-25 days, it started getting way too soft, because of which I also had a hand injury, which was rather detrimental for me.

2.) The sagging.

I filed a complaint and it was attended virtually, now in virtual cases how will someone physically experience what we are facing? A photo of sagging and the mattress being much much much softer than we asked for (and promised that it won’t go much softer and will be as it is now) CANNOT be taken.

When I asked for re-opening the complaint, the brand recommended to use the mattress as it is. YES TO INJURE MYSELF OR ANYONE ELSE AGAIN. Clearly, the morality is all gone.

Just as a matter of formality, I was asked for images and then I received a mail saying it wasn’t a genuine complaint.

I bought two mattresses from them, I would have complained about both if I was not genuine and was just passing time!

I am really disappointed by the response.I also went to the dealer directly, and he asked me to complain about it, as he did see the injury, and he seemed to understand the problem, and assured us that something will be done, but nothing happened.

I have Purchased Feather Foam Mattress form COIR & FOAM EMPORIUM, Ram Chandra Market, Sanjay Gandhipuram, Faizabad Road Lucknow.
After 1 month from the Purchase, swelling was observed in the middle portion of the mattress . The matter was reported to the shop owner who did not respond properly and shifted the responsibility directly to the Company Costumer Care Service which is not correct . If he is taking margins by selling any product at least he should facilitate the resolution of disputes.
I want someone to visit my complaint for replacement of defective mattress

I had placed the order no. SW_23929 on 12.08.2022 and received the same on 17.08.2022. I have not received my GST invoice, which I need for reimbursement purpose. I am following up through emails and call center. NO RESPONSE.

I need to submit the bill within 15days otherwise there is no use of getting bill after 15days. If you cannot provide the tax invoice, please cancel my order and refund the same at the earliest.

Hello,
I want my refund, I will be waiting for your reply.
Thank you