Smarttv123 Octa Air — smarttv123 octa 3 units not deliver till date

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Dear sir / ma'am,

I would like to inform you that i had ordered place for the product of smarttv123 octa air on 25th feb 2018. When i see the cost price was rs. 3495/- before ordered placed. But they deducted rs.6585 from my axis bank account. Its happened come to know after delivered the message from axis bank on same day. That's why i had send a mail in this regard to the company.
And they response me, please see the communication with them given below..

Dear team,

Pfa

I would like to know the exact cost price for this octa air. When i see the cost price was rs. 3495 till 11:59 pm

However, i got a message from bank that i was spent rs. 6585. What is the reason? Please help me in this regard.

Thanks & regards
Deven singh

On feb 25, 2018 9:41 am, wrote:

Dear deven,
Thank you for your recent order of our smarttv123 octa air digital tv antenna.
Package: smarttv123 octa – 3 units
Amount billed: 6585inr

This indoor, digital tv antenna is compatible with hd receiver boxes, pc computers, and laptops, making instant access to free tv a breeze. Multidirectional reception ensures crystal-clear reception every time – no pointing necessary. Watch live local news, sport events, and your favorite shows with no monthly contracts or bills.
Because we ship internationally, please allow 14-21 business days for delivery.
We are always here to help, so please don’t hesitate to contact customer support with any questions. Welcome to the future of home entertainment!

Many thanks,
Smarttv123
Contact us

Therefore, i have not send any mail about the cost price. But i didn't get my product till date. I have tried to contact them but not able to do. That's why i have started sending mail for my product and they reply me same status which i got earlier from them. Kindly see the communication history in this regard given below.

Re: re: smarttv123 octa air confirmation (#3f0015f4d4) (24f00-9c235)
Inbox
X

[protected]@smarttv123.com
Mar 13
To me
*please do not reply to this email*

Thank you for your email. We aim to respond to all emails within 48-72 business hours, but due to the high demand of our products, this process could take longer. We apologize for any inconvenience this may cause, one of our customer service representatives will respond as soon as they can. We appreciate your patience and will be responding to emails in the order they were received. Have a wonderful day, and we will be in touch soon.

Kind regards,
Smarttv123 support

However, i have no received my product till date. Thus i need your help in this regard, please help me and i will suggest to all my friends, who does not know the exactly what's happens with this company. Please see the details given below related to this incident.

Product shipment :- smarttv123 octa – 3 units
Ordered status :- smarttv123 octa air confirmation (#3f0015f4d4) (23f00-98a2d)

Therefore, i request you to look into the matter.

Thanks & regards
Deven sapam