SmartTV123 — payment made but still order not received

Address:

Faridabad, Haryana, 121001

Re: re: smarttv123 octa air confirmation (#43001d605f) (#24e[protected]#25100-c983c)
Inbox
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[protected]@smarttv123.com
Mar 20 (13 days ago)
To me
Dear customer,

"thank you for your email.

We regret that you have not yet received the products you ordered on 01-mar-2018 and we sincerely apologize for the inconvenience. Most of the products will be sent via postal delivery with estimated timeframe 14-21 business days. We appreciate your patience and willingness to work with us as we are experiencing unexpected delays.

* in some certain areas, it may take longer to receive your product.

Thank you for your interest in our products."

Kind regards,
Smarttv123 support

*
Your original message :

2018/03/15 09:56:37:

Sumeet mor
Dear sir,

My delivery address is same. But still there is no updation from your side how much time it will take to receive it in my address. Please contact at these following number if you have any problem to find the address.

Number:[protected]From 9 am to 7.00 pm) dial first
And mob:-[protected] (After 7pm)

I want to know shipment status of my product where is this product now. There is no tracking number given by you till now so i could track this order. Please give me tracking number of my shipment. This is humble request to you,

Regards,

Sumeet mor

On thu, mar 15, 2018 at 5:23 am, wrote:
Dear customer,

Thank you for your inquiry and your interest in our products.

We regret that you have not yet received the products you ordered and we sincerely apologize for the inconvenience. Following the placement of an order because we ship internationally, products are usually received within 14 to 21 business days.

Below is the shipping address we have in your customer file:
1394/10, parvatiya colony, n. I. T. Faridabad
Faridabad
Haryana
121001
In

Please kindly confirm if it is correct. If it is incorrect, we will update your information and resend an order to you immediately.

Kind regards,
Smarttv123 support

*
Your original message :

2018/03/12 08:02:37:

Sumeet mor
Dear sir,

Please give me status of my above ordered product. Where is this product now. And in which date i can get it.

Regards,

Sumeet mor

On thu, mar 1, 2018 at 11:20 am, wrote:

Dear sumeet,
Thank you for your recent order of our smarttv123 octa air digital tv antenna.
Package: smarttv123 octa – 1 units
Amount billed: 3695inr

This indoor, digital tv antenna is compatible with hd receiver boxes, pc computers, and laptops, making instant access to free tv a breeze. Multidirectional reception ensures crystal-clear reception every time – no pointing necessary. Watch live local news, sport events, and your favorite shows with no monthly contracts or bills.
Because we ship internationally, please allow 14-21 business days for delivery.
We are always here to help, so please don’t hesitate to contact customer support with any questions. Welcome to the future of home entertainment!
Many thanks,
Smarttv123
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Sumeet mor
Mar 20 (13 days ago)
To customerservice
Dear sir,

Still i want to know shipment status of my product where is this product now. There is no tracking number given by you till now so i could track this order. Please give me tracking number of my shipment.

Regards,

Sumeet mor