Smytten — Delivery personale didn't contact

Address:

138A Firdous colony Alijan Road near Ply Station 190002 contact no 7006886982

I have ordered few trial products and while tracking I was expected to get the product today but while checking and tracking the order it showed that "customer asked to open the product" which is not the case as no attempt neither telephonically nor at the given address was made by the delivery service provider. Plz let me know when am I getting my ordered product and why such response was reported without making any attempt to deliver the product. I haven't recieved such responses before as I have been shopping from site since long .