Smytten — I haven't received my product

I haven't received my product yet which is D-Tan pack O3+ of shop order #2900455 and delivery status is showing that your order is delivered but I haven't received it yet please help me regarding this issue as soon as possible. And I have also raise a query but they rejected my request please help me regarding the issue.

Ticket No:[protected]

Thankyou
Isha Ruikar
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Smytten customer support has been notified about the posted complaint.
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Hey

Kindly reach us out at [protected]@smytten.com with following Details::

1) Outer Box with the Delivery Waybill number
2) Clear snapshot of the products received

We shall await your response. Please do get back as we would walk with you during this issue unless resolved.

Thank you.

Customer Delight Team
Smytten

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