Smytten — Insight matte eyeliner

Dear Sir/Madam,

This to inform you that, I recently bought the insight matte eyeliner from the smytten app. I received that today, but unfortunately it's not proper. The eyeliner is sticky and some colts also found. There is no return option in the smytten app. Since many time I used that eyeliner but that time it was not good.

Kindly suggest me what can I do. Also kindly replace this product or refund my money or help me out.