Smytten — Missing Product in order no. 2794441

I had ordered 4 packets of raisins.(order no. 2794441) I received only 1 packet. I had raised a query, they rejected the query. Do you think I'm lying, I've been a loyal customer of smytten since past few months. I deserve the refund for the missing products.
I mailed many times for this issue on [protected]@smytten.com, but there is no satisfied answer from smytten and there is no solution in this matter till now.
Please don't cheat customers like this.
deliver my order as soon as possible or i will sign a complaint against you whenever i call on your customer care it never connects my call. very pathetic customer support. i am highly disappointed.
I need my missing Products ASAP.
Or refund my amount...