Smytten — Money deducted and no order details provided

Address:	Haridwar
Website:	Smytten

I have ordered the trial products and given all the details. Money was deducted immediately from my account but after the amount I paid they didn’t provide me the order details.
The app is also showing no order history. I have received a mail from Smytten that your payment is accepted but the customer care person is explaining me that the order is not captured.
I have been mailing them since three days but they are not even replying to my mails.
They have very irresponsible behaviour.