Smytten — Online fraud delivery and forged signature and no response and refund

Address:

ANM-39F, Akashneem Marg, DLF Phase -II, Gurgaon, Haryana -122002 IN, India (“Smytten”).

Hi I usually buy goods from the app SMYTTEN, but during my recent interaction with I have been duped two time regarding my order getting delayed first and then showing delivered on the tracking but the same hasn't been delivered.they don't even share the courier agency or the courier guy number and do not investigate.In one of my order they even showed me my forged signature which is done by the delivery guy still they haven't responded
Below are order numbers
856737
807712 is the one which had my signature forged
Thier email are [protected]@smytten.com and [protected]@smytten .com
They are not picking up the call and have ivr set up for Covid 19
I am looking to get this issue resolved for a month but they are just emailing me canned response with no update whatsoever.