Smytten — Refund related issue

Hloo Sir/Madam
Ticket No:[protected]
I didn't get my refund back to my account.You replied on Gmail on 11th April.
Reverse Pick-Up AWB Number[protected]
Delivery Partner - Delhivery
Wrong Product was taken return from me.
You said refund will take 3-5 working days From 11th April to present(18th April) it's been an week till now you didn't refund my amount.I want my refund amount back.Plz solve the issue immediately.
I didn't expect this from your App.I thought to recommend symtten to my friends and Relatives.But you did this.Refund amount was too late.How can I say about your app to my closer ones.I really love your products.This was not tolerable.plz check the details of my Symtten account and refund my amount to my bank account quickly.