Smytten — Regarding wrong product delivered

Address:

H.No. 26, Hariprasad Nagar society, Dharnidhar, vasna

Sir,
I have ordered Mindful chocolate protein energy ball, but I received wrong products which is almond bar worth rs 360/- but my product price is1050.00 My ticket I'd is 279276 for Shop Order #2796903 dated 16.03.2023.
I have complaint on smytten app but i get this reply -
as we couldn't find sufficient information to address your concerns. Kindly reach out to us via eMail with this Ticket ID providing additional information to better assist you.

Hence I am mailing you, so please replace my product at earliest.
Regards
Manish kumar
pH. [protected]