| Address: | Ahmedabad, Kanera, Haryala | | Website: | Smytten.com |
It has become a nightmare to order from this website as they are serially sending wrong/missing products. The employees are doing it intentionally, and smytten is very well aware of it, because i have sent 100's of emails and complaints to them, but they make fake promises and don't take any action to rectify it. I have also seen other customers complaining in playstore, consumerforum and in review section. This is the 6th order which came with half item's. I have also noticed that those orders which are dispatching from Ahmedabad, Kanera hub are never proper, they don't send invoice so that there's no physical evidence, neither they send the product's, but they take full payments. Most of the time customers complaints are rejected and they dissolve the full money as they don't have any return/exchange policy. Its a trap and the company has full support in this trap. I ordered a Skin story moringa facewash, a face scrub from the same brand, The natures co. Neroli stretchmark cream and a small wild Stone perfume of 10 ml, .. The other products are 100 gms each.. But out of which i only received the face wash, and that 10 ml perfume and instead of the face scrub and stretchmark cream i got a rose moisturizer of 20gms from some out of the world brand and a tiny 20 gms mama earth ubtan face mask. Randomly packed, totally different items, brands and size. In this era of advancement how this is acceptable? I want this complain to be on top of everything. If item's are out of stock why do you take up orders? Why don't you cancel them rather than sending these [censored]s?? Which means products are simply stolen by middlemen.Please value our spendings because money is hard earned. Why would customers order when they know products coming from Ahmedabad will be on loss in everways. Order id is 11111193. Hope this will help other customers to have some information before ordering and stepping into this trap. Order date 14th July 2023 and delivery date 19th July 2023. Govt should bann this kinda fraud customer trapping website.
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