Smytten — Undelivered product and no refund

Address:

Plot no 1,srivari flats,subramanian street,LTM nagar, Thirumazhisai,chennai.

I am Supriya kailash, i have ordered trial packs on 9 feb 2021 order no: #1566810. I havent received my order yet and it was scheduled to be delivered on 15 feb 2021 and then the date ewas rescheduled on or before 27 feb 2021 i did not receive the product. Now when i checked with my app there was no order history like that and i have'nt even received my amount of rs:200 back only the trail points where back. This is such a cheating method, inspite of so many negative reviews i thought of trusting smytten but this is such a waste, I want my amount to be refunded imediately.