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[Resolved]  Snapdeal.com — Amount was deducted but order was not confirmed

I purchased one product from snapdeal.com and payment was done by net banking via payu.in. But that order was not confirmed and amount was deducted from my account. Then I placed order for same product but again money was deducted and then order was confirmed. So I paid twice for same product. Here are the details of my bank statement,

This is for first order,
Your a/c 31589047 is debited Rs 3999 on[protected] A/c balance is Rs 79589.28 Info: INB/[protected]/PAYU.IN/

This is for second order,
Your a/c 31589047 is debited Rs 3999 on[protected] A/c balance is Rs 75573.03 Info: INB/[protected]/SNAPDEAL(BILLDESK)/NA

Now neither snapdeal or payu is responding on this. Please help to get my money back.
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Complaint marked as Resolved Feb 27, 2017

Complaint Status


[Jan 25, 2017] Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Snapdeal.com Customer Care's response Jan 27, 2017
Dear Mansi Garach,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
Complaint comments  2 Comments     Updated: ShareTweet

Comments

That person texted a message expecting me to deposit money in his account by the name of VM-SNAPDL. Below this message is:
"AccNum: 038XXXXXX842, Acc holder Name: KAZIM MUJAWAR, Bank: NA, Branch: NA, IFSC: ICIC0000388"
I order crape top but amount is debited but order was not confirmed

Snapdeal.com Customer Care's response, May 27, 2020
Verified Support

Hi Sneharika!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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    Snapdeal.com
    Customer Care Service
    Customer satisfaction rating
    70%
    Complaints
    13136
    Pending
    3007
    Resolved
    8256
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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