[Resolved] Snapdeal.com — Amount was deducted but order was not confirmed

Mansi Garach

from Vadodara, Gujarat

Website:

Snapdeal.com & payu.in

I purchased one product from snapdeal.com and payment was done by net banking via payu.in. But that order was not confirmed and amount was deducted from my account. Then I placed order for same product but again money was deducted and then order was confirmed. So I paid twice for same product. Here are the details of my bank statement,

This is for first order,
Your a/c 31589047 is debited Rs 3999 on[protected] A/c balance is Rs 79589.28 Info: INB/[protected]/PAYU.IN/

This is for second order,
Your a/c 31589047 is debited Rs 3999 on[protected] A/c balance is Rs 75573.03 Info: INB/[protected]/SNAPDEAL(BILLDESK)/NA

Now neither snapdeal or payu is responding on this. Please help to get my money back.

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Feb 27, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Snapdeal.com Customer Care's response Dear Mansi Garach,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Comments

Shaad Siddiqui

from Wai, Maharashtra

That person texted a message expecting me to deposit money in his account by the name of VM-SNAPDL. Below this message is:
"AccNum: 038XXXXXX842, Acc holder Name: KAZIM MUJAWAR, Bank: NA, Branch: NA, IFSC: ICIC0000388"

sneharika kanikecherla

I order crape top but amount is debited but order was not confirmed

Snapdeal.com Customer Care's response, May 27, 2020

Verified Support

Hi Sneharika!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Akshuyyy

My also same problem...3999rs deducted but no order confirmation in Snapdeal also customer care is not responding...

Snapdeal.com Customer Care's response, Apr 16, 2021

Verified Support

Hi Akshuyyy!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Durga Chhetri

Jul 7, 2021

I have ordered four products on5th july costs Rs.1602/ and the money has deducted from my account, but now l came to know that my orders has not placed. So kindly healp me for the returning my money back in my account

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 7, 2021

Verified Support

Hi Durga!

We are sorry for the unpleasant experience you’ve been through. Please share your registered mobile no. so that we can get this checked on priority.

Thanks!
Team Snapdeal