Snapdeal.com — Aquaguard water purifier

Address:	509381
Website:	www.consumercomplaints.in

I ordered an Aquaguard Water Purifier from Snapdeal on 23rd January and received parcel with brick in it without any water Purifier. I called Snapdeal immediately and said the same. They said you will get your money back within 48 hours. I sent them the videotape of opening the empty box. But they are saying "we can't refund or replace the product as it there was no issue from our side when we packed". Why should the customer be held responsible if something goes wrong in the process of shipping the product (if indeed what they are telling is true.. when they say they packed it properly).