Snapdeal.com Complaints & Reviews

Order id: [protected]
Titan raga woman's watch

Your courier team has not been picking up this product.
They are sending me msg about unsuccessful pick up.
No one come on my address to pick this product. No one call me to pick up the product.
Snapdeal is not providing the phone no on which we can tell our problem to your representative.

Please solve my problem

May 11, 2018

Complaint marked as Resolved

They did not resolve my problem. They are only wasting my time.

Snapdeal.com customer support has been notified about the posted complaint.

May 09, 2018

Updated by A4Anita Please provide the snapdeal's representative phone no so that I can tell my problem.

Verified Support

May 10, 2018

Snapdeal.com Customer Care's response Dear Anita,

Sorry for the inconvenience caused to you. This is to inform you that your concern has been noted and our team is working on it. You can also reach to us at [protected].

Regards,
Team Snapdeal

May 10, 2018

Updated by A4Anita Today 10/05/2918.
I have received msg from your courier team about unsuccessful pick up but no one come at the given address to pick the product. They are sending false msg daily.

Please initiate my refund .

May 10, 2018

Updated by A4Anita Today 10/05/2018.
I have received msg from your courier team about unsuccessful pick up but no one come at the given address to pick this product. They are sending false msg daily about unsuccessful pick up.
Please solve my problem and initiate my refund.

May 11, 2018

Updated by A4Anita Today I received msg about unsuccessful pick up but no one come to pick this product.
I also called on ph no.[protected] after seeing the missed call but no one receive my call .please pick this product and solve my problem

May 11, 2018

Updated by A4Anita You are taking so much time to solve my problem this is not a good thing because snapdeal is very largest and reputed company.

May 11, 2018

Updated by A4Anita If you can't pick this product please give me address so that I can return your product myself via post office because this process is wasting my time.
Please solve my problem and initiate my refund.

Verified Support

May 11, 2018

Snapdeal.com Customer Care's response Hi Anita,

Sorry for the delay. As conveyed to you over the call, please allow us some time and we'll get this sorted asap.

Thanks!
Team Snapdeal

May 12, 2018

Updated by A4Anita On which date your courier team will pick the product "Titan Raga wrist watch "

May 12, 2018

Updated by A4Anita Pick up service of your courier team (ECOM-ROL1) is very much disappointing.

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N

Narendra Pamarthi

from Thiruvananthapuram, Kerala

Dec 7, 2018

My item is not pic up

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N

Narendra Pamarthi

from Thiruvananthapuram, Kerala

Dec 7, 2018

Return item is not pic up to courier service costmer contact no [protected] please courier service contact no

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Hii my order id is [protected] is deliverd by 9th may 2018.. By mistake it placed on wrong delivery address which was already saved.
So i leave a message of placing the order that plz deliver my order on my new address i. E 3/35 a vijay nagar double storey delhi 110009..
Pls deliver it on new address as i mentioned above because i don’t want to change my order.
Thanks
Purvi bhatia

Jun 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Snapdeal.com Customer Care's response Dear Purvi,

Sorry for the inconvenience caused to you. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: 416702

I have a sms from md-snapdeal as i am a luky winner of tata safari has to pay 12000/ rupees as ragistration charges and call from [protected], [protected], [protected], [protected], amount paid by me on sbi a/c no.[protected] of 6400/-rupees i have sms on my mobile number [protected] my name is shadab hasan mujawar my addhar card, ration card, pan card send to mo.no[protected] take action other wise I will lounch for.

Snapdeal.com customer support has been notified about the posted complaint.

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Address: 782104

Order ID: [protected] (1 Item) DETAILS
Placed on 22 Apr, 2018 I have ordered this parcel. This quality was poor . I was return my parcel on 02/05/2018 Ticket Id: 47073279 but I have not received refund amount..I have tried to call customer care but not responding ... kindly help me for money receivee. My contact me [protected]

Jun 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Snapdeal.com Customer Care's response Dear Aariyan,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end and we've sent you an email in this regard.

Regards,
Team Snapdeal

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Address: 400065

Website: snapdeal

I have order mi battery from your company and its not working. As per the delivery boy status he is refused to pick up the product. While i am returning the same battery. May be i have received the wrong product. I don't mind if you are sending me the proper battery. Instead of refunding if you are able to replace the product its always better. Because what ever i have received its totally a fake battery. Please help me on this.

Jun 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Snapdeal.com Customer Care's response Dear Vikas,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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S

Shainix

from Lucknow, Uttar Pradesh

May 9, 2018

I ordered a new handset with 4g on 6th may
But no any sim card detect in this handset
Show always no service or emergency call only
I checked up all setting configuration and confirm all issues of this set
Pls suggest me what to do I now
Thanks regard shivram gupta
Hariyawn bhadohi up 221401.

Reply

Snapdeal.com Customer Care's response, May 10, 2018

Verified Support

Hi Shivram,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

S

Shainix

from Lucknow, Uttar Pradesh

May 13, 2018

Very bed response through snapdeal company

Reply

Shainix's reply, May 13, 2018

Call back me and solve my problem

Snapdeal.com Customer Care's response, May 14, 2018

Verified Support

Dear Shainix,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

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Address: Hyderabad, Andhra Pradesh, 500008

Website: Snapdeal

Snapdeal was to deliver my order, order tracking says delivery attempted twice, didn't even get a call or any delivery man at my door on the first day. The second day the delivery guy called, i couldn't pick up the call and i called him back in a few minutes, to which he asked me to come and pick from a specified point. Which was not a part of the deal. He says he cannot find my address and when confronted started using vulgar language. The order tracking still says delivery attempted which was actually not. Snapdeal needs to mention it before hand that the delivery person will call and if we can't answer the call it will be considered as delivery attempted and the consumer wasn't present at his address.

Jun 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Snapdeal.com Customer Care's response Dear Zubair,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

May 09, 2018

Kiran Kutty's response Mahendra XUV 500 win the car

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K

Kiran Kutty

from Chennai, Tamil Nadu

May 9, 2018

Mahendra XUV 500 win the car

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N

Nameera faruqi

from Pundri, Haryana

May 9, 2018

I returned the kurti of amount 474 . I paid cash on delivery. I want my money back in my bank account not through SD cash.Please help.send my money by today only.

Reply

Snapdeal.com Customer Care's response, May 10, 2018

Verified Support

Hi Nameera,

Apologies for the inconvenience caused. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Ernakulam, Kerala, 682304

Hi, i just ordered a product which is nike black slippers art an[protected]. But the delivery address i used that time was my old office address. So i changed the address and saved it my account. But the order is already placed on the old address. The order no is order id: [protected]. Could please deliver it to the new address. Kindly look on the issue, please. Please reply me as soon as possible.
Thank you.

Jun 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Snapdeal.com Customer Care's response Dear maneesh007,

This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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H

Himanshu211

from Gurgaon, Haryana

May 8, 2018

I think they can't change the address.

for your own safety please cancel this order and place fresh order

Reply

maneesh007's [Complaint's author] reply, May 8, 2018

how long it will take the amount to be credited on my account, refund amount?

Snapdeal.com Customer Care's response, May 8, 2018

Verified Support

Dear Himanshu211

If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter

Regards,
Team Snapdeal

H

Himanshu211

from Gurgaon, Haryana

May 9, 2018

Normally it will take 7 business working days.

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Dear sir i'm a buyer from snapdeal and i've bought a bunch of stuffs from the website but today i've got a message from snapdeal claiming that i've won the first prize in the lucky draw which is a tata safari car and asked to pay 6500 as registration fee and to contact a number. But i didn't have such notice in my snapdeal account or in my email. So i'm concerned is this fake? I would be grateful if you can help me in this matter.

Jun 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Snapdeal.com Customer Care's response Dear Debosnigdha,

We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

Thanks!
Team Snapdeal

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Address: Chennai, Tamil Nadu, 600073

Website: Snapdeal

The product of shree rajalakshmi saree has been delivered to ware house long before and i received a mail saying neft for refund and courier reimbursement is on process and the reimbursement charges of 130 is credited to my account but still not rwfund. If i ask them they are asking proof and even if i submit the proof there is no reply from snap deal
What the hell is happening

Jun 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Dear [protected]@,

Apologies for the inconvenience caused. We have escalated your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

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A

Akash Narnavre

from Pune, Maharashtra

May 7, 2018

सर मुझे भी अभी कुछ घण्टो पहले एक कॉल आयी थी कि आपको 6.80000 का नगद या tata indica car prize मिला है जिसके रजिस्ट्रेशन के लिए आपको 6500 rs किसी suresh sada के एकाउंट में जमा करने होंगे। मै उसका मोबाइल नंबर है

मैं उसका मोबाइल नंबर [protected] सबमिट कर रहा हूँ

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Snapdeal.com Customer Care's response, May 8, 2018

Verified Support

Dear Akash.

We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

Thanks!
Team Snapdeal

S

saifkhan32d

from Vasai-Virar, Maharashtra

May 7, 2018

Every product which i am trying to buy from snapdeal Will be delivered to late

Reply

Snapdeal.com Customer Care's response, May 8, 2018

Verified Support

Dear saifkhan32d,

If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter

Regards,
Team Snapdeal

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Address: 560076

Website: Snapdeal

I had received a text as well as call from snapdeal saying i have won a tata indigo car and i could claim either the vehicle or money. I am well aware that it was a fake call so i did not entertain. But my complaint here is directly on snapdeal. Because the text was received from ad-snapdeal. And that guy who had called me, had the details of my recent purchase from snapdeal. This shows how bad is privacy level maintained. We may have to sue against snapdeal. If you are unable to maintan the mjinimum safety level please do not put people like us who trust and shop from your site.

Jun 27, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Snapdeal.com Customer Care's response DearMamthaKeerthi,

We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

Thanks!
Team Snapdeal

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Hi

Got call from +91 [protected] said they are from snapdeal that im the 1st lucky person to get the car from lucky draw. I have attached the message screenshot got from them. They also mentioned about my last purchase from snapdeal.

Jun 16, 2018

Complaint marked as Resolved

Verified Support

May 08, 2018

Snapdeal.com Customer Care's response Dear Sudhhaw9!,

We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

Thanks!
Team Snapdeal

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Address: Deoria, Uttar Pradesh, 263153

Website: www.snapdeal.com

I got the same. Message

I have received this from a mobile no.- md snapdeal

May be its a fake online website created by somebody.

"dear sir/ madam congratulation! You are the winner of 1st prize (Safari) from snapdeal pvt ltd. Which cost is rs:-1, 240, 148.00. The charge of your registration service is only-8, 600. This is valid for today. For know more details contact at 24x7toll free no[. Helpline no.

Jun 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 01, 2018

Shubham rajeshwar sonwane's response Get my refund money plz returns
State bank of India.
account number.[protected]
Ofc code no..0004831

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Dear Customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls/SMS.

Regards,
Team Snapdeal

Verified Support

May 08, 2018

Snapdeal.com Customer Care's response Dear Shubham,

Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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S

Shubham rajeshwar sonwane

from Mumbai, Maharashtra

May 7, 2018

Shubham rajeshwar sonwane mob..no..[protected]
sate bank Indian
Savings bank account no..[protected]
Ofc code no..0004831
[protected]@gmali.com

Reply

L

Love Mohan

from Mohali, Punjab

May 7, 2018

I Can not login in my snapdeal id from so many try to login

Reply

Snapdeal.com Customer Care's response, May 8, 2018

Verified Support

Dear Love Mohan,

Sorry to hear that, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter

Regards,
Team Snapdeal

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Address: Jamui, Bihar, 811317

Sir is number pa मैसेज आया था कि आप लकी विनर बने इसके लिए टाटा सफारी या 1200000 ₹7000 कैसे ले सकते हैं फिर उधर से कॉल आया जिसमें उन्होंने कहा कि 63 सो रुपए जमा करने के लिए मैंने जमा कर दिया फिर मैसेज आया बैंक के द्वारा जिसमें 1260000 के लिए 24701 करने के लिए कहा मैंने कर दिया लेकिन मुझे पैसा नहीं आया मैं सर बहुत मुसीबत में आ गया हूं सर मेरी मदद करें मेरा नंबर[protected]

Jun 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 07, 2018

Updated by Bhushan kumar raj सर मुझे सर मुझे लकी विनर का मैसेज मिला उस उस मैसेज में था कि आप फर्स्ट लकी विनर बने जिसमें टाटा सफारी होम डिलीवरी के माध्यम से ले सकते हैं या या 1260000 अपने अकाउंट पर ले सकते हैं उसके बाद उधर से एक कॉल आया जिस उसने कहा जी सर आप ₹63000 जमा कीजिए आपके अकाउंट में 1260000 ट्रांसफर होगा इसके लिए 6300 देना होगा देना होगा हमने हमने दे दिया फिर उधर से मैसेज बैंक द्वारा आया जिसमें 1260000 ट्रांसफर चार्ज 24700 जमा करना होगा मैंने जमा कर दिया लेकिन अकाउंट में फिर भी पैसा नहीं आया मेरा मोबाइल नंबर[protected] है सर मैं बहुत मुसीबत में आ गया

May 07, 2018

Updated by Bhushan kumar raj Hello sir hello sir मेरा नाम भूषण कुमार है मुझे 5 अप्रैल को Snapdeal से फर्स्ट लकी विनर का मैसेज आया था जिसके लिए Tata Safari या तो 1260000 अकाउंट में ट्रांसफर का ऑप्शन दें फिर उधर से एक कॉल आया जो कि मुझे 6300 जमा करने के लिए कहा और और उसने मुझे मैसेज करके अपना अकाउंट नंबर दिया और 63 सो रुपए जमा करने के लिए कहा मैंने उसके अकाउंट पर ₹63000 जमा कर दिया तभी फिर बैंक द्वारा मैसेज आया 1260000 लिए ट्रांसफर चार्ज 24700 जमा करने के लिए कहा मैं जमा कर दिया लेकिन फिर बोला 25800 फिर जमा करना पड़ेगा सर मैं बहुत मुसीबत में आ गया हूं सर मेरा मोबाइल नंबर[protected] है इसी नंबर पर मैसेज आया था सर मुझे उधर से रिप्लाई प्लीज दे मेरा दूसरा नंबर[protected]

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Dear Bhushan,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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R

R P Sorimuthu

from Bhattiprolu, Andhra Pradesh

May 7, 2018

I have call from snapdeal and say I won Mahendra car and tput money to his account. Isn't true

Reply

Snapdeal.com Customer Care's response, May 8, 2018

Verified Support

Dear R P Sorimuthu,

We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

Thanks!
Team Snapdeal

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Address: Rewari, Haryana, 123401

Website: Snapdeal

Dear sir/madam,
I order a mobile phone htc 816 price 7999 from snapdeal order id: [protected], now the problem is that this phone was totally refurnished and all parts are not genuine even display when i did quality check from care. Now i am trying to return this item but they always reject my apllication by saying there is an internal fault in your account. So we cant return it. I think this the polite way of saying no.
Please do something otherwise i take legal action on the consumer court.
Reply me at [protected]@gmail.com
Phone no - [protected]

Jun 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Dear Sanjay,

Sorry for the inconvenience caused to you. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

May 08, 2018

Updated by Sanjay Dharan Actually Sir, Yesterday They called me and said that due to internal transaction we are unable to accept your return, then i see my previous order and i found that i even not use snapdeal since 2015 . then how it is possible .
last order i did is Order ID: [protected] (1 Item) DETAILS
Placed on 29 May, 2015, after that i realized that snapdeal doesn't provide me genuine product, then i shifted to amazon and flipkart their service is fast and good as compared to snapdeal .
So at last unable to understand their reply .

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Devender kumar logani
[protected]@rediffmail.com
You might be logged in on other devices. To sign out from all devices click here
Orders
Orders
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Change password
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My orders
Order id: [protected] (1 item) details
Placed on 18 apr, 2018

Digi smart kitchenmate 3 jar 600 watt mixer grinder
Message seller need help?
Status: replacement request registered request received on: 23 apr, 2018
Last updated at 5:53:22 am, today

Placed dispatched delivered picked up replaced
Track
Replacement request is under process [ticket id: 46891143].
We will revert you within next 48 hours. Received no reply till date neither the product replaced nor instant discount of rs.139 was provided as mentioned 10 % instant discount available, this is matter of harrasment and cheating to tjhe customer. D, k, logani [protected]

Jun 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Hi Devender,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Pune, Maharashtra, 411015

Sir i had purchased one mobile cover for rs 429 on 26 of apr 2018. For my mobile lg g6.
Sir as the pictures showed in snapdeal site. It is totally diffrent from the item which had delivered to me. Now i wants to replace the order but i am not able to replace it.
Trying to call coustmer care but they are not responding me even..
I had mailed so many times but still not an single step has initiated by you.
Please replace my order as soon as possible

Jun 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Hi Amol,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Website: [email protected]

My name is prince purohit. I have order casual usb cable from snapdeal and the product was not proper so i have return back the order and i have said that i want my money back. So i my product was returned and the refund was not initiated. As i have placed my order on 13th march 2018 and the snapdeal was not contact me. As i have mail many times. So please contact me [protected] at this no
As fast as possible

Jun 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Dear Prince,

Apologies for the inconvenience caused.We have escalated your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal
"

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I have ordered moto c plus (Invoice number : s28695/18/476) mobile from snapdeal on[protected]. I have received moto c model instead of moto c plus. I have paid rs.7199/- for the mobile. But the original price of moto c is 6199/- only. The same day i received the mobile, have put for replacement. I have received a message that the my request will be processed within 48 hours. But it's being 72 hours and no person contacted me for the same. What will i do for getting the product that i ordered and paid.

Jun 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

Snapdeal.com Customer Care's response Dear Rejin,

Sorry for the inconvenience caused to you.We tried reaching out to you, but couldn't get through. We've sent you an email, please check.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400102

Website: www.snapdeal.com

Dear Madam / Sir,

it's been more than 21 days, i am waiting for pick up of delivered products for return. i opted for return on 2nd day after products got delivered as there quality were not satisfactory.

Order ids:
[protected]
[protected]
[protected]

i raised this issue with snapdeal customer care and they replied
"We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request.".

They are not refunding back my money.

Jun 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Sir I have brought a book from snap deal.And today I got a call from snapdeal telling that I have won the lucky draw and reward is safari car worth 12, 000, 00 rs, I ve to pay 6500 in advance .I payed it and further I got a call to send further cash and I paid a total of 120000 . Is this a fraud lucky draw or wat .And you are supposed to keep our information safe. But someone is getting if.how can we trustly buy products unless your app is...

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