Ali Express Complaints & Reviews

My email ID is, dr.[protected]@gmail.com

Once I ordered products from AliExpress of about ₹3000. It contains approx 10 products. None of them ever delivered, I waited for more than 2 months, opened dispute too, from which I have got refunded for some items and declined for others and results into account ban. I want my money back and also unban my account for future orders.
Help will be appreciated, thank you!

Order number [protected] - amplifier

I bought this amplifier from DOUK AUDIO OFFICAL STORE on 6 December 2022, and received it promptly and in good condition. It worked well. However, on 28 June 2023 the amplifier started making a loud noise, and started burning inside. I switched it off immediately and let it cool down, but after that it stopped working.

I contacted Douk Audio but they refuse to replace or refund the defective item. They want me to send them money and to send me replacement electrical components. This is not acceptable.

I want Douk Audio to replace the amplifier or send me a refund. They cannot sell electrical products with no guarantee.

Please instruct Douk Audio to issue a refund.

Thank you

Colin Smith
52 Station Rd West,
Peterculter AB14 0US
United Kingdom

RUN! BEWARE! DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT?
PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. IT’S ANNOYING. YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!!
Okay, I’m out about $60 dollars and reading the other complaints that is nothing to the $1, 500 to 8k people are out by Ali Express.
I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER. Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL. I contact the seller right away and they blamed ME for the wrong address. Sorry I didn’t know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell “Was that stuff from Ali Express?”. Dang he is good, so what is tonight winning lottery numbers buddy? I said “yes, they had the wrong address.” He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldn’t be out $60. You look the order tracking info it clearly says, “return to sender, insufficient address”. I explain “I have more packages coming shipped wrong address”. He says, “I need your id.” Really carding me for a Pluto shirt. I said “ok”. I give him my id. He was able to send me the other packages with the wrong address.
Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!!
So, the tracking part of their App, says package it’s in NY and no update since 4/21. But the app is having technical issues to check back later. hmm tech issues over a month? I thought my IT department sucked!
So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!!!
SHAME SHAME SHAME!!! I KNOW YOUR GAME!
WTF!? Let me get it straight, I don’t get the order and you keep my money?? ON WHAT PLANET!!! THIS IS THEFT!! BBB WAKE UP!! Ali Express is proud of their F rating!
Now let’s go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME! Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesn’t matter. A question comes up asking you if the help you got was helpful? With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no? Hello? Knock knock Helloo can I get a little help? Anyone Anyone
I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!

I saw a big motorcycle bag with 35 euro below the picture and pressed on the purchase button. Next page shows 2 very tiny pictures that you can hardly see; you proceed to order, and you, ve just ordered a small bag!

My order nº [protected] was paid and never delivered. AliExpress isn't giving any attention to costumers, because it's impossible to complaint in the site. The seller just disapeared, impossible to contact. I have never receaved my order and AliExpress don't care. I've sent email to AliExpress without no answer. This is unacceptable. For many years I didn't have any problems, but now I see that it was a matter of luck, because AliExpress does not work in the defense of the buyer. At least I would like them to respond to my complaint, without being through a machine.
Thanks

Order ID: [protected] (seller 3C Online Store)from 2 oct 2021, never came.Aliexpress decison? NOT REFUND!

Order ID: [protected] (seller Wise Man 5 Store) Order date: Sep 28, 2022 never came.Aliexpress decison? The same: Not refund.
Both orders have the same pattern: After 3 weeks from the ordering date, shipping company (carrier) inform :"the parcel is at the local post office" which was not true (the parcels have never arrived there, even in my country!!)

I placed an order on 27th August but the goods never arrived.
Alixexpress validated my claim for repayment but told me that the refund could take 3 to 20 days to get into my bank.

I have not received the refund and I messaged the supplier to get further details but cannot access Aliexpress message center or customer services or the on line help to get this resolved.

Now the case is closed

I would like to file a complaint, package information CAINIAO_STANDARD WB[protected]GB. I have received confirmation from Royal Mail that item number WB[protected]GB has been returned to the sender. I tried to contact the sender but did not receive a correct response. Please take steps to refund.

I brought a Xiaomei cell phone from Aliexpress (Order ID [protected]) for $390.02 on 11/11/2021, however, the phone has issue to turn on and off. Because it is still under warranty, so I contacted the seller Aliexpress starting from 8/19/2022 ), but now after many times contacting with AliExpress, I still cannot get the problem solved. I even can repair locally and share the repair fee with them only need them to send me the parts which cannot be found in the local repair store, but they still refuse to give me the parts. The power button does not cost much, but they just do not want to solve this issue.
I would appreciate your assistance in resolving my complaint. I would like for AliExpress to send me a replacement phone or repair the phone. If the phone cannot be replaced or repaired, I would like for AliExpress.com to refund the full purchase price of $390.02.
If the phone must be returned to AliExpress, please direct Aliexpress to make arrangements.

Dear Sir/Madam,

I am writing this letter regarding a product I purchased from AliExpress.com

My order ID with AliExpress.com is [protected]

I contacted AliExpress.com started on August 19, 2022, and explained that the product has issue, the issue cannot be solved till now. Failure to receive an appropriate response to this problem has prompted me to write direct to you.

I brought a XiaoMi cell phone from Aliexpress (Order ID [protected]) for $390.02 on 11/11/2021, however, the phone has issue to turn on and off. Because it is still under warranty, so I contacted the Aliexpress to repair or replace the phone. I chat online at Aliexpress.com webpage started from 8/19/2022, but till now after many times chatting online, I still cannot get the problem solved. I even can repair locally and share the repair fee with them only need them to send me the parts which cannot be found in local repair store, but they still refuse to give me the parts. The power button parts does not cost much, but they just do not want to solve this issue.

I would appreciate your assistance in resolving my complaint. I would like for AliExpress.com to send me a replacement phone or repair the phone. If the phone cannot be replace or repaired, I would like for AliExpress.com to refund the full purchase price of $390.02.

If the phone must be returned to AliExpress.com, please direct Aliexpress.com to make arrangements to pay for the expenses of the return.

Thanks in advance
Xiao Wu

I never received my order, aliexpress tracking and carrier CAINIAO tracking don't indicate same proofs, aliexpress indicate delivered, Carrier indicate not delivered...
open dispute for refund aliexpress close it...
open an appeal for refund, aliexpress close it

A seller on their sure was advertising original Samsung buds live but when they arrived it was clear they were fakes. The charging case did not work. I lodged dispute, the seller rejected it, sent it off to aliexpress for them to sort out the false advertising and refund my payment, but that did not happen. They found in favour of the seller, even though there is heaps of feedback about this seller . I was asked to provide evidence upon evidence of the problem, which I did but still aliexpress sided with the seller. I tried to contact aliexpress directly but no success. I don't understand why aliexpress is supporting a clearly fraudulent seller who has ripped off hundreds o[censored]s. I even tried leaving bad reviews to warn people but that review disappeared, along with any record of my purchase from my account. The seller was not interested in refunding payment, only solution offered was if I left a 5 star review I would be sent replacement item. Why would I want another fake?

28 July 2022 i ordered the product with a coupon. For the first time in my life. Monet is taken from my credit card immediately.. but the order is closed due to security reasons it says.. which means i wont receive the product. I cant reach a real pe.rson. I cant open a dispute . I cant track the money ? All i can see ' We had to close this order due to account security concerns. Please place an order again later, or remove the coupon and try again'
Order No: [protected]

The product I ordered about 3 months ago (08.05.2022) from the Aliexpress mobile application and arrived at the customs on 25.05.2022. Since then, I can neither get my money back nor the product I ordered.
The seller and aliexpress customs want me to research, find the product, identify the problem with the customs and try to solve it, and if I can't solve it, they want me to prove it to them with official documents. LİKE A JOKE!
I have already paid my customs tax in advance at the time of order. The seller has already promised to deliver the product to my address. Now it's my job, not the seller's, to investigate and find the customs problem and reach the product!
If the problem is not resolved, the logical thing is to get my money back in a reasonable time.
Now, after 3 months, there is neither product nor money! On top of that, an unsolvable customs problem!
I definitely recommend not to shop on aliexpress!
A complete source of problems!
Do not trouble yourself without a care; Don't be out of your money!

This issues have not been resolved please I need my refund back to my account, my email address is [protected]@gmail.com, the two orders shows delivery unsuccessful
I purchased the following items from aliexpress but I didn’t receive my orders, when I clicked to check the status, it shows delivery unsuccessful, I clicked to open a dispute shows couldn’t open a dispute yet, this is not right, that’s why people are running away from aliexpress now to another websites bcos a lot of fake sellers are now on aliexpress, u can’t even trust whether u will receive your orders or not. The names of d sellers are funky girl factory store d order number from this store is [protected] & 39.05 is my refund and sky castle store order number is [protected] & 32.18 is my refund. Please I need my refund back to my account. Thanks

I purchased the following items from aliexpress but I didn’t receive my orders, when I clicked to check the status, it shows delivery unsuccessful, I clicked to open a dispute shows couldn’t open a dispute yet, this is not right, that’s why people are running away from aliexpress now to another websites bcos a lot of fake sellers are now on aliexpress, u can’t even trust whether u will receive your orders or not. The names of d sellers are funky girl factory store d order number from this store is [protected] & 39.05 is my refund and sky castle store order number is [protected] & 32.18 is my refund. Please I need my refund back to my account

Good morning aliexpress

i have not yet received my order from aliexpress since i have purchased from your app from my account
{[protected]@gmail.Com}

it states that the shipment is frozen due to security reasons

this is not the 1st time i am oredering from my account

pls cancel the order that i have purchased from seller shop5242159

and refund my amount to my wallet so i could use in my account

kindly refund me my amount in my wallet

regards
patience
[protected]@gmail.Com

The company charges shipping fees per item and then they combine these items during shipping and you still pay per item shipping price.

I bought item with order number " [protected]
" the item was not as described. after I filed a dispute, the seller refused to pay the return shipping coast after long debate. then I contact a AliExpress and the dispute time was finished. then AliExpress representative asked me to return the item and and they will extend the dispute and they will refund me for the item and the return shipping coast, after the seller receive the item. I send the shipping information to both AliExpress and the seller " https://www.dhl.com/sa-en/home/tracking/tracking-express.html?spm=a2g0s.imconver...⇄
but the seller refused to receive the item. then AliExpress refused to give my money back ( $130 for the item and 250 SAR for the returning shipping coast )

AliExpress.Com And FedEx And CAINIAO Global Fake Tracking Report Scam

https://biblepsalms23.livejournal.com/39174.html

https://beforeitsnews.com/press-releases/2022/02/fedex-and-cainiao-global-tracki...⇄

I am reporting a business fraud shopping from this merchant Vinida Style Official Store on AliExpress.Com and the merchant store number and name: 5722150 Vinida Style Official...