Claimed

Ali Express Complaints & Reviews

www.aliexpress.com

1

Updated: Jul 12, 2023

Complaints 330

Resolved

8

Unresolved

322

Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Ali Express

Having problems with Ali Express?

File a complaint and get it resolved by Ali Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Online Shopping

Ali Express

Recently resolved complaints

View all complaints

Order paid and never received

I need a refund

Not receiving product and no refund

I'm complaining regarding the cancellation of my order after the shipment and not initiating refund

Most useful reviews

Dont receive the order

t700 sony ericsson

product not delivered till now

Steal your money No refund and no order Do not use Run

Not received my order no 8145583078432383

M want refund my money

Featured stories

Damaged watch returned but no refund

Ali Express reviews & complaints(330)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Website: www.aliexpress.com

My email ID is, dr.[protected]@gmail.com

Once I ordered products from AliExpress of about ₹3000. It contains approx 10 products. None of them ever delivered, I waited for more than 2 months, opened dispute too, from which I have got refunded for some items and declined for others and results into account ban. I want my money back and also unban my account for future orders.
Help will be appreciated, thank you!...

Helpful

Found this helpful?

Write a comment

Website: aliexpress

Order number [protected] - amplifier

I bought this amplifier from DOUK AUDIO OFFICAL STORE on 6 December 2022, and received it promptly and in good condition. It worked well. However, on 28 June 2023 the amplifier started making a loud noise, and started burning inside. I switched it off immediately and let it cool down, but after that it stopped working.

I contacted Douk Audio but they refuse to replace...

Helpful

Found this helpful?

Write a comment

RUN! BEWARE! DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT?
PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. IT’S ANNOYING. YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!!
Okay, I’m out about $60 dollars and reading the other complaints that is nothing to the $1, 500 to 8k people are out by Ali Express.
I ordered Disney items for vacation....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Houtduifstraat 4, helmond

Website: Aliexpress

I saw a big motorcycle bag with 35 euro below the picture and pressed on the purchase button. Next page shows 2 very tiny pictures that you can hardly see; you proceed to order, and you, ve just ordered a small bag!...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: [email protected]

Website: Aliexpress.com

My order nº [protected] was paid and never delivered. AliExpress isn't giving any attention to costumers, because it's impossible to complaint in the site. The seller just disapeared, impossible to contact. I have never receaved my order and AliExpress don't care. I've sent email to AliExpress without no answer. This is unacceptable. For many years I didn't have any problems, but now I see that it was a matter of luck, because AliExpress...

Helpful

Found this helpful?

Write a comment

Order ID: [protected] (seller 3C Online Store)from 2 oct 2021, never came.Aliexpress decison? NOT REFUND!

Order ID: [protected] (seller Wise Man 5 Store) Order date: Sep 28, 2022 never came.Aliexpress decison? The same: Not refund.
Both orders have the same pattern: After 3 weeks from the ordering date, shipping company (carrier) inform :"the parcel is at the local post office" which was not true (the parcels...

Helpful

Found this helpful?

Write a comment

Website: Aliexpress

I placed an order on 27th August but the goods never arrived.
Alixexpress validated my claim for repayment but told me that the refund could take 3 to 20 days to get into my bank.

I have not received the refund and I messaged the supplier to get further details but cannot access Aliexpress message center or customer services or the on line help to get this resolved.

Now the case is closed...

Helpful

Found this helpful?

Write a comment

I would like to file a complaint, package information CAINIAO_STANDARD WB[protected]GB. I have received confirmation from Royal Mail that item number WB[protected]GB has been returned to the sender. I tried to contact the sender but did not receive a correct response. Please take steps to refund....

+1 photos

Helpful

Found this helpful?

Write a comment

I brought a Xiaomei cell phone from Aliexpress (Order ID [protected]) for $390.02 on 11/11/2021, however, the phone has issue to turn on and off. Because it is still under warranty, so I contacted the seller Aliexpress starting from 8/19/2022 ), but now after many times contacting with AliExpress, I still cannot get the problem solved. I even can repair locally and share the repair fee with them only need them to send me the parts which...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,

I am writing this letter regarding a product I purchased from AliExpress.com

My order ID with AliExpress.com is [protected]

I contacted AliExpress.com started on August 19, 2022, and explained that the product has issue, the issue cannot be solved till now. Failure to receive an appropriate response to this problem has prompted me to write direct to you.

I...

Helpful

Found this helpful?

Write a comment

I never received my order, aliexpress tracking and carrier CAINIAO tracking don't indicate same proofs, aliexpress indicate delivered, Carrier indicate not delivered...
open dispute for refund aliexpress close it...
open an appeal for refund, aliexpress close it...

+1 photos

Helpful

Found this helpful?

Write a comment

Website: Aliexpress

A seller on their sure was advertising original Samsung buds live but when they arrived it was clear they were fakes. The charging case did not work. I lodged dispute, the seller rejected it, sent it off to aliexpress for them to sort out the false advertising and refund my payment, but that did not happen. They found in favour of the seller, even though there is heaps of feedback about this seller . I was asked to provide evidence upon evidence...

Helpful

Found this helpful?

Write a comment

28 July 2022 i ordered the product with a coupon. For the first time in my life. Monet is taken from my credit card immediately.. but the order is closed due to security reasons it says.. which means i wont receive the product. I cant reach a real pe.rson. I cant open a dispute . I cant track the money ? All i can see ' We had to close this order due to account security concerns. Please place an order again later, or remove the coupon and...

Helpful

Found this helpful?

Write a comment

The product I ordered about 3 months ago (08.05.2022) from the Aliexpress mobile application and arrived at the customs on 25.05.2022. Since then, I can neither get my money back nor the product I ordered.
The seller and aliexpress customs want me to research, find the product, identify the problem with the customs and try to solve it, and if I can't solve it, they want me to prove it to them with official documents. LİKE A JOKE!br...

Helpful

Found this helpful?

Write a comment

Website: Aliexpress

This issues have not been resolved please I need my refund back to my account, my email address is [protected]@gmail.com, the two orders shows delivery unsuccessful
I purchased the following items from aliexpress but I didn’t receive my orders, when I clicked to check the status, it shows delivery unsuccessful, I clicked to open a dispute shows couldn’t open a dispute yet, this is not right, that’s why people are running away from...

+4 photos

Helpful

Found this helpful?

Write a comment

I purchased the following items from aliexpress but I didn’t receive my orders, when I clicked to check the status, it shows delivery unsuccessful, I clicked to open a dispute shows couldn’t open a dispute yet, this is not right, that’s why people are running away from aliexpress now to another websites bcos a lot of fake sellers are now on aliexpress, u can’t even trust whether u will receive your orders or not. The names of d sellers...

+4 photos

Helpful

Found this helpful?

Write a comment

Address: China Shop5242159

Good morning aliexpress

i have not yet received my order from aliexpress since i have purchased from your app from my account
{[protected]@gmail.Com}

it states that the shipment is frozen due to security reasons

this is not the 1st time i am oredering from my account

pls cancel the order that i have purchased from seller shop5242159

and refund my amount...

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 407 NW 58th Street, Lawton, OK 73505

The company charges shipping fees per item and then they combine these items during shipping and you still pay per item shipping price....

Helpful

Found this helpful?

Write a comment

I bought item with order number " [protected]
" the item was not as described. after I filed a dispute, the seller refused to pay the return shipping coast after long debate. then I contact a AliExpress and the dispute time was finished. then AliExpress representative asked me to return the item and and they will extend the dispute and they will refund me for the item and the return shipping coast, after the seller receive the...

Helpful

Found this helpful?

Address: Alibaba Group Address: No. 969 Wenyi West Road, Yuhang District, Hangzhou, Zhejiang Province 310023, China

Website: www.liveagent.com/directory/aliexpress-help-desk-contacts

AliExpress.Com And FedEx And CAINIAO Global Fake Tracking Report Scam

https://biblepsalms23.livejournal.com/39174.html

https://beforeitsnews.com/press-releases/2022/02/fedex-and-cainiao-global-tracki...⇄

I am reporting a business fraud shopping from this merchant Vinida Style Official Store on AliExpress.Com and the merchant store number and name: 5722150 Vinida Style Official...

Helpful

Found this helpful?

Write a comment