Snapdeal.com Complaints & Reviews

Website: Snapdeal

I have given order 2 ac stabilizer by mistake of me but I want to return 1 I have cancelled on the spot but snap deal has sent both material so I want my money back snap deal is saying we can not do Anything but I have order I'd [protected]. And cancel request on 27th March 2018 ticket I'd 46620231. So please help me sir

May 23, 2018

Complaint marked as Resolved

Verified Support

Apr 18, 2018

Snapdeal.com Customer Care's response Hi Pradip,

Sincere apologies for this experience. We've noted down the order ID. We'll get this checked & update you.

Regards,
Team Snapdeal

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Address: Hanumangarh, Rajasthan

Sir i have delivered my order on 5 aprail which i order. Bt in order pacakage there was diferent color of my item which i ordered then i click on refund option. Then their is one option came written like your return req is under processed will call or email in 48 hourd bt 8 days gone i have not recieve any refund. No delivery boy came to recive return order.

May 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

Snapdeal.com Customer Care's response Dear Lavish,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Nagpur, Maharashtra, 440032

Website: www.snapdeal.com

I have received damaged watch, and after lodging return request my item was not returned as no courier boy came to recieve the watch my order ID is [protected] after writting 3 to 4 mails to the company i have not got any response from snapdeal regarding my return only i have got a mail that your return request is closed.

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This was very unproffessional of your team. I was waiting for my product
And u have sent me message on 9april regarding shipment of that watch, i
Have already paid 25999 for that. I dont know i want that product, this was
Very rude as i was waiting for the product n you r sending this surprise
Message of cancellation. I want this ptoduct before 21april 2018 as per your
Previous delivery date.

May 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Apr 11, 2018

Updated by AjitaSingh I ordered this product on 6april 2018 amd you hav accepted my amount and on 9april u sent me messahe regarding shipment of the product and then on 10th april you are sending cancellation message

Verified Support

Apr 12, 2018

Snapdeal.com Customer Care's response Dear Ajita,

We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.

Regards,
Team Snapdeal

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Website: Snapdeal.com

I have brought a karbonn aura 1 on 8 4 2018 but then i open and see i can't able to open it because the mobile is defected and not in good condition and i am requested for return but they said only services but i don't want to service my mobile i want a money back so please give my money back i will buy mobile in sane amount so plz return my money

Snapdeal.com customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by Pfem Plzzzz I. Asked many times not giving money back

Verified Support

Apr 10, 2018

Snapdeal.com Customer Care's response Dear Customer(Pfem),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

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Address: Bokaro, Jharkhand, 827014

Website: snapdeal.com

Soneone called from this no [protected] today and text me that "dear sir madam congratulations for snapdeal company you are second lucky winner tata indigo car contact for. [protected] and asked me to give details about ac/no aadhar no date of birth and fathers name, so i gave him those details. Now he asking for 8500 for some paperwork,,, please help me

May 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

Snapdeal.com Customer Care's response Dear Anand Mashi,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal

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P

parthi458

from Delhi, Delhi

Apr 10, 2018

Sir i bought my boat bass heads 220 on 06-Nov-2017. but now it not working. i want to claim warranty for my product. my order id is [protected]. please reply back

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Snapdeal.com Customer Care's response, Apr 11, 2018

Verified Support

Dear Parthi,

Sorry for the inconvenience caused. This is to inform you that your concern has been noted and our team will contact you for the same.

Regards,
Team Snapdeal

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Received message and phone from number [protected] regarding selected name for monsoon lucky draw as one of my product order has won the lucky draw and lucky draw contains winning either a tata safari or cash price of 1260000/. The charge for registration is 6500/ which they asked us to pay. Plss tell me the above stated lucky draw is fake or not
Thank you

May 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Snapdeal.com Customer Care's response Dear Vandana,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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J

Jeevan Kumar Jeevan Kumar

from Burla, Odisha

Apr 10, 2018

At-devgown, po+ps-tarapur, dist-munger, pin code-813221
middle school bihma

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Address: New Delhi, Delhi

Website: www.snapdeal.com

I purchased a sennheiser headset from snapdeal. After few months its stopped working. So i send it to senheiser to claim the warrenty. But instead of replacement i got a detailed report saying that the product is fake. Then i started trying contact snapdeal. Send a lot of mails and raised some claims. Initially i got a mail stating that i am eligible for a replacement or refund, and the item will be picked soon. But no one came, i waited days. Then again i send an email asking about the status, i received the same replay to wait till some one call me for a pickup. I do this in a regular basis and i receive the same replay.

Apr 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Snapdeal.com Customer Care's response Dear Nithin,

We’re very sorry for the inconvenience caused. We've noted down the order ID. We'll get this checked & connect with you on priority.

Regards,
Team Snapdeal

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A

Anju Anoop

from Kayankulam, Kerala

Apr 10, 2018

I dont get all bedsheet i am order given inside the parcel

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Snapdeal.com Customer Care's response, Apr 11, 2018

Verified Support

Hi Himanshu!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Allahabad, Uttar Pradesh, 743222

Website: snapdeal.com

I purchase a sony head phone with rs 699 by snapdeal. After one month use i facing the huge problem in earphone. Right side's ear phone i can't hear any sound with in one month. Now i have 1 yr warranty for this sony headphone. Please i want to solve my problem by change my ear phone, and i want get it new... This is very bad experience for me with with this product... Please help me...[protected]... Mail id: [protected]@gmail.com

May 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Snapdeal.com Customer Care's response Dear Debjoti Panja,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

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R

Riya Kumari Das

from Kolkata, West Bengal

Apr 10, 2018

I received a massage and call from snap deal company boy that I win first prize Tata safari worth 12, 80000 and he said that registration charge is 8400 in bank deposit and then winning card amount 19200 please help me with this information true or not

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Snapdeal.com Customer Care's response, Apr 10, 2018

Verified Support

Dear Riya Kumari Das,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal

S

Shree Krishna studio Ashoknagar

from Nagpur, Maharashtra

Apr 10, 2018

Is mujhe call aaya tha mujhse 6600 rupaye maange hai regisration ke kya ye sahi ha ya fake calll hai

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Snapdeal.com Customer Care's response, Apr 10, 2018

Verified Support

Dear Shree Krishna,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal

S

Sajan Uttamrao Aade

from Mumbai, Maharashtra

Apr 10, 2018

Refund Not receive please help mi

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Snapdeal.com Customer Care's response, Apr 10, 2018

Verified Support

Dear Sajan Uttamrao Aade,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

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Address: Hyderabad, Andhra Pradesh, 500049

I ordered shoe on snapdeal on 12 feb 2018. The shoe name is katty fila look lifestyle black casual shoes.. I was totally disappointed with the quality of the shoe... So i returned the shoe on 25 feb 2018... But snapdeal didn't returned my refund... Please make a move so that i could get my refund... The price of the shoe is rs.479... (When i requested for return this worst app has given me a message that i should return apple 8plus back cover. But i ordered shoe...) whatever i want my money back...

May 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Snapdeal.com Customer Care's response Dear Aditya Bala,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

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Y

Yogesh Gunjal

from Pune, Maharashtra

Apr 10, 2018

Cong... You are winner of SNAPDEAL . company T. V show . you win 1st..price (Tata Safari) And Amount price Is Rs.. 12, 40, 148.00 Registration Service Charge -Rs.. 8, 500.00- on[protected] Deposit
Helpline -[protected] ...what i do for this msg ...
i have received one call from them

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Snapdeal.com Customer Care's response, Apr 10, 2018

Verified Support

Dear Yogesh Gunjal,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal

S

Shriyans Chitodkar

from Mumbai, Maharashtra

Apr 10, 2018

I have received a message from snap deal
that I have won 1st price of Tata safari car and I have to pay INR 8600 so is it true.

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Snapdeal.com Customer Care's response, Apr 10, 2018

Verified Support

Dear Shriyans Chitodkar,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal

L

lita nayak

from Haldia, West Bengal

Apr 10, 2018

Try link customer care... Reply no exit number...minimum 15day try. No solve my problem

.

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Snapdeal.com Customer Care's response, Apr 10, 2018

Verified Support

Dear Lita Nayak,

We care about your grievance. Please share your exact concern along with your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

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Address: 224161

Website: MD -snapdeel

Hello sir mera nam Ravi Kant hai aj subha mere pass phone aya tha ki aap ka snapdeel ki taraf se lucky draw laga hai Tata manza fourwheeler car laga hai. Is ke liye aap ko registration service payment 8500 dena hoga coupan no. 107561

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Address: 583275

Dear sir,
My order no.[protected] dated 22/03/2018
I have planned to gift davidoff perfume to my best friend on his birthday (Apr 6).

I am sorry to state you that still have not received courier. De
I made numerous call but no releif as there is no option to contact your representative.

Need to compensate, otherwise i will knock consumer court s door.

Not acceptable at all.
See, how amazon/ paytm serving customer.
Even one can't speak to your representative over the phone.
What kind of approach snapdeal having towards customer s satisfication.

Would like to hear from you at earliest.
This time i am not going to compromise.
Compensate, otherwise will post on social media, how snapdeal team ignoring customers.

Thanks

Regards

Mukesh maloo.

May 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Snapdeal.com Customer Care's response Dear Mukesh Maloo,

We care about your grievance. Please share your correct order ID and complaint number with us at [protected]@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

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N

Nag Yadla

from Bengaluru, Karnataka

Apr 9, 2018

Intex swim center family lounge pool Oreder this product air filling after air valu beside pachi damage work so slowly air leak so plz refunded my money this product not gud stafying this product so plz.

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Snapdeal.com Customer Care's response, Apr 9, 2018

Verified Support

Dear Customer(Nag Yadla),

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

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Address: Pauri Garhwal, Uttarakhand, 191121

Snapdeal sent me copied Fastrack watch. When I requested for refund, they told me that get in written from service centre. Contacting service centre, thay told me that we have no such policy so we can't.
Now suggest me what to do???

Apr 07, 2018

Updated by Basharat bab Also there was no serial number of device mentioned on invoice.

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Dear sir/Mam,
I have not received any refund of nike slipper ordrr no.[protected].On your site it iz mention that refunded on 26 march, but there iz no such refund takes place.so plz refund my money as soon as possible.
Note:i am attaching my Mini statement.

May 27, 2018

Complaint marked as Resolved

Verified Support

Apr 12, 2018

Snapdeal.com Customer Care's response Dear Manishh!

As checked, your refund has been processed and will reflect in your account soon.

Thanks!
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com/myorders

I ordered a adidas shoe which I got after 1 week and that too defected one and then I requested for replace then after 1 week I recieved completely different item.i am very disappointed by their service.

I requested for refund and yet I didnt recieve my amount.snapdeal is very slow in their services and I will never recommend anyone to go for snapdeal.

I dont know why they do such fake promises and cannot stand on their on.
I ordered on 22-march-18 .

May 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Snapdeal.com Customer Care's response Dear Akshay Jain,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400055

Website: www.snapdeal.com

Dear Snapdeal,
At the time purchase ..I purchased the product with debit card .and I pay the money online...after some time..I cancel.the product..but I am not able to receive the refunded money back...with jasfer infotech. I want my money back

May 20, 2018

Complaint marked as Resolved

Verified Support

Apr 12, 2018

Snapdeal.com Customer Care's response Dear Vinayak!

As checked, your refund has been initiated and will reflect in your account within 7 to 10 business days.

Thanks!
Team Snapdeal

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Dear Sir,

Today I have received a call from (Mob no [protected]) Mr. Atul (DOB 10.05.1996) Adhar Card No.[protected]Address:-S/o Ajit Singh house no 384/1. Simli (Rohtak)(Haryana) ) He is saying that on order of watch we have won the 8 Lac Rs Price Money or Swift desire car.. Pls deposit the 4500/-rs as a [protected]@.5% in below mentioned account..(Jitender Majhi, A/c No, [protected] (IFSC Code SBIN0004780)

This is true or fake.. Pls let me know on priority.If this is fake call, Pls take necassary action against him.

May 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Snapdeal.com Customer Care's response Dear Ankit Surana,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal

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Website: Www.snapdeal.com

I ordered sennheiser cx213 earphones from snapdeal on 18th march and paid via debit card. As per their site and it still says that it will be delivered within 5-7 days and if product is defective it will be replaced within next 2-4 days of delivery. First of all i received a defective product and even that order was received after 10 days, headphone jack wouldn't fit in my cellphone (Samsung s7 edge). Snapdeal will keep messaging me that delivery guy will show up alongside his name and phone no. Phone is always not reachable and snapdeal would blame me that i could not collect my order and it has been rescheduled. This happend for 3 days. Today is 6th april still haven't received my order and that cycle of blaming me for not receiving and delivery phone no. Not reachable has started again. Snapdeal has to pay for this harassment, this was certainly my last order from this company.

May 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Apr 06, 2018

Nag Yadla's response air value beside damage pachi work slowly air leak

Verified Support

Apr 06, 2018

Snapdeal.com Customer Care's response Dear Himanshu Satija,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

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N

Nag Yadla

from Bengaluru, Karnataka

Apr 6, 2018

Damage pachi work air value beside so plz refunded intex swim center family lounge pool replacement and this product not satisfied plz refunded my money

Reply

Snapdeal.com Customer Care's response, Apr 6, 2018

Verified Support

Dear Customer(Nag Yadla),

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

N

Nag Yadla

from Bengaluru, Karnataka

Apr 9, 2018

Intex swim center family lounge pool Oreder this product air valu beside pachi work damge and slowly air leak so refunded my money this product not gud stafying sir

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Address: 560076

Website: www.snapdeal.com

I ordered mac product s but i received item is not mac. I returned all the items. I couldn't return mascara. It's of rs193. I couldn't raise complain abt this. I couldn't call also. I had a worst experience in snap deal. My money also not defunded rs 1912. Why u guys r cheating in the name of mac company. I going to raise complain in mac also. Pls refund my amt

May 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

Snapdeal.com Customer Care's response Dear Vaishavi Kodeesvaran,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110029

I had purchase a Iphone 5s 32Gb, from snapdeal on 24th October 2017. When I received that mobile it was defected. I returned that mobile to snapdeal & they send again a phone without adapter. I informed to snapdeal & they apology. After few months this phone having touch problem. I went to customer care center of apple, but deny to repair & told me this phone has been sold in 2014, it is not under warranty. I hope now you can understand my problem. I know snapdeal is a reputed company. I hope, you will respond positively. May please contact me [protected]. i have sent mail to snapdeal two times, but they did not respond.

Order ID: [protected] Reference no: 46604982

May 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

Snapdeal.com Customer Care's response Dear Customer(sanjubaba26),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 177

product is cancelled by me but not taken back by snapdeal

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regarding refund of my order for cushion covers

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timex watch

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tissot t race men wrist watch

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karbonn aura 1

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scam

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received a message regarding lucky draw and earning a cash 1260000/

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received fake product

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sony mdr-ex15ap in-ear headphones with mic (blue) sound problem

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didn't received my refund

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lucky draw

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delayed order

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fake fastrack watch

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nike slipper return but money not refunded

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wrong item

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payment related problem

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prize money winner either 8 lac or swift car

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customer harassment by delivery guys

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I didn't get my refund amt.

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sold out old mobile which is not under warranty.

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