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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 7

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H
Harshal yeshi
from Surat, Gujarat
Dec 22, 2022
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I ordered "Milton helix 1000 pet water bottle, set of 2, 1 lit each, orange" for Rs.199/-. I have placed order on 13 dec 2022 & it delivered on 18 dec 2022. When I opened the package, I saw that only one water bottle is in it. I already payed Rs.199/- for set of 2. Then i applied for return/replacement. On next day delivery boy was reached my home & saying i can't take this package back because in his records "2 sets" he need to collect from us. When I said him " i have received only 1 item in place of 2 that's why I am returning this package" but he (delivery boy) saying you need to give me 2 items because their records showing that they delivered 2 items and he (delivery boy) rejected the pickup. And leaved from that (my home ). So now I want to ask that how i return 2 quantities if I got only one quantity in delivered package. So, i want to company solve this issue as soon as possible & also wants to konw whose fault in this. Take my seriously and solve this issue as soon as possible.
My mob. No. [protected]
Order I'd :- [protected]
Snapdeal.com customer support has been notified about the posted complaint.
Dear Customer,

Hope you are doing well.

Sorry for the inconvenience. Please share your order details so that we can help you better.

Regards,

Team Snapdeal
Harshal yeshi's [Complaint's author] reply, Dec 24, 2022
Snapdeal acc. mobile no. 7487931824
Suborder no. 54605492297
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    R
    rupeshairforce
    Dec 19, 2022
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    I ordered the product from Snapdeal on 1st December three product which suborder ID [protected], [protected], [protected] which paid upi 1407 rupees, which was delivered on 9th December. When I opened the product, I found that only cartoon was filled correctly. There is no product in it. I also made his open time video. I contacted Snapdeal's customer care but they didn't refund me
    I'm submit video, photos also company
    Product name - valleys premium healthy trail mix dry fruits nuts and seed 400gm ×3
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Customer,

    We understand that our team has connected and informed you that we are unable to accept your refund/replacement request as your complaint was rejected by our investigation team. Hence, we are not able to proceed with the same from our end.

    Regards,
    Team Snapdeal
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      K
      Kinjal.s
      from Ahmedabad, Gujarat
      Dec 14, 2022
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      I have registered a complaint for your order and within 24-48 hours our team will give you update on this.The case number for your order is 83503428.
      Suborder no. [protected]
      Received duplicate product.
      Snapdeal.com customer support has been notified about the posted complaint.
      Sir, any update?
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        S
        subbarao_1990
        from Bhopal, Madhya Pradesh
        Dec 9, 2022
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        Address: Bhopal
        Website: www.snapdeal.com

        I have ordered a product from snapdeal.com with order id as [protected] and sub order id as [protected], but the product contains harmful substances so i put the return request just after reading the ingredients, but they closed my request with the reason that the product was delivered on 6 dec, and you have raised the request on 7 dec, so your 7 day return window is closed.

        Product is totally sealed and packed, it comes under 7 day return policy, the product is delivered on 6 dec, so i request you to help me returning it and to get my money back.
        Snapdeal.com customer support has been notified about the posted complaint.
        Dear Customer,

        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

        Thanks!
        Team Snapdeal
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          H
          Harijithu
          Dec 4, 2022
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          Address: Bangalore

          Snapdeal is not providing solution for me
          They are saying me to contact courier services but its none of my business . You should give the proper services.

          We are raising legal notice towards snapdeal
          Snapdeal.com customer support has been notified about the posted complaint.
          Dear Customer!

          We are sorry for the unpleasant experience you’ve been through. Please share your contact details through our help center and we'll get in touch with you to discuss this.

          https://www.snapdeal.com/helpcenter

          Thanks!

          Team Snapdeal
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            R
            Rashmi chethan
            from Mysore, Karnataka
            Dec 4, 2022
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            I bought a mobile cover from snapdeal actually I want as15 module..but I got a15 mobile cover on that day means 30 th got product..i request to return it still they are not any response
            Snapdeal.com customer support has been notified about the posted complaint.
            Hi Rashmi!

            We are sorry for the unpleasant experience you’ve been through. We request you to share your order id through our help center.

            https://www.snapdeal.com/helpcenter

            Thanks!
            Team Snapdeal
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              S
              saadsh
              from solapur, Maharashtra
              Nov 26, 2022
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              Invoice of my order is not available it shows error while downloading please help its urgent
              Snapdeal.com customer support has been notified about the posted complaint.
              Dear Saadsh!

              We are sorry for the unpleasant experience you’ve been through. We've noted the details and will connect with you at the earliest and help you out.

              Thanks!
              Team Snapdeal
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                K
                Kinjal.s
                from Ahmedabad, Gujarat
                Nov 24, 2022
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                We have purchased Titan watch as sub order number - [protected]. We found that product that received is not original nd it's duplicate.

                Now, snap deal is not able to help or support to replace with original product. Reason is that return period is expired.
                We have not use single day and not to open tag. Due to personal and corona, we are not to check nd return on time. So request to help here and solve with replace original product.
                Snapdeal.com customer support has been notified about the posted complaint.
                Dear Kinjal!

                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                Thanks!
                Team Snapdeal
                Suborder no. [protected]
                Snapdeal.com Customer Care's response, Nov 26, 2022
                Verified Support
                Dear Kinjal!

                We are sorry for the unpleasant experience you’ve been through. We've noted the details and will connect with you at the earliest and help you out.

                Thanks!
                Team Snapdeal
                Any update? It's almost 10days for raised complaint and nothing is happened.
                Any update?
                Request to deliver original product.
                Hi! We would like to inform you that we have been unable to connect with you on your number despite our best efforts. Therefore, we request you to provide us a suitable time between 9 AM - 6 PM or an alternate number via email contact you.

                Thanks
                Team snapdeal
                Kinjal.s's [Complaint's author] reply, Dec 20, 2022
                You can connect with my number 9428899837
                Any update as if you are not able to solve issue then let share seller detail.
                Snapdeal.com Customer Care's response, Dec 20, 2022
                Verified Support
                Hi,

                we will connect with you soon regarding this.

                Thanks
                Team snapdeal
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                  H
                  Harijithu
                  Nov 23, 2022
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                  Address: Bangalore

                  They have provided two dresses in one package
                  But while returning he is asking that where is two packages but i have provided two dresses in the arrived package, so only one is refunded
                  Another one is refund request cancelled. My suborder id is [protected]. Please refund fast i m trying to contact you but still there is no reply.what should I do now.
                  Snapdeal.com customer support has been notified about the posted complaint.
                  When will you refund please respond immediately
                  Hi Harijithu!

                  We are sorry for the unpleasant experience you’ve been through. We request you to share your order id through our help center.
                  https://www.snapdeal.com/helpcenter

                  Thanks!

                  Team Snapdeal
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                    H
                    Harijithu
                    Nov 19, 2022
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                    Address: Electronic city , Bangalore 560100

                    They have provided two dresses in one package
                    But while returning he is asking that where is two packages but i have provided two dresses in the arrived package, so only one is refunded
                    Another one is refund request cancelled
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Hi Harijithu!

                    We are sorry for the unpleasant experience you’ve been through. We request you to share your order id through our help center.

                    https://www.snapdeal.com/helpcenter

                    Thanks!
                    Team Snapdeal
                    Harijithu's [Complaint's author] reply, Nov 22, 2022
                    Suborder id:54334080653

                    Please refund fast
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                      N
                      Nirmal Pandit
                      Nov 19, 2022
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                      I received half order, ie, only one folding Almirah, thought, second one is inside it, but wn i opened, there was only one. Almirah is also not useful, product shown is diff., So i wanted to return, but salesman says he should get two pieces as shown, where should I get second one, wn i received only one, paid for two.This is very disturbing.I m permanent customer of Snapdeal since years. I hope my difficulty is resolved ns my money restored at earliest.
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Dear Customer,

                      Hope you are doing well.

                      Really sorry for the unpleasant experience. Please share your order details so that we can help you better.

                      Regards,

                      Team Snapdeal
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                        V
                        vibin_564683
                        from Bhopal, Madhya Pradesh
                        Nov 16, 2022
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                        Address: 4th floor, Mpale High Street, Housangabad Road

                        I have bought a product from snapdeal.com with order id - [protected].

                        But the description of the product is totally inaccurate and incomplete, it is used for something I can't even write about it here.

                        The product is totally packed as they handed me and it comes under 7 days return policy,

                        So, I want to return my product and want to get my hard-earned money back.

                        But Snapdeal is not even connecting with me or responding on it,

                        So I request you to please help me to return my product. It's totally sealed and packed.
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Dear Vibin!

                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                        Thanks!
                        Team Snapdeal
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                          V
                          Vasu_56
                          Oct 28, 2022
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                          My order for Blue denim lycra woman's jeans was not matching my expectations so I opted to refund it immediately but they cancelled the refund by saying that return request has been closed when I try to communicate with them no proper communication was done. I want refund for my order please help me.
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Dear Customer,

                          Hope you are doing well.

                          Really sorry for the unpleasant experience. Please share the order details so that we can help you better.

                          Regards,

                          Team Snapdeal
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                            S
                            srirajmada
                            Oct 21, 2022
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                            This is really very shocking and unlawful as well that someone is using my name and email to place orders from Snapdeal.

                            Query: Please delete my profile and let the user know that it is illegal to use other's email. Also make email OTP verification as mandatory.

                            Below are order details

                            Order details
                            PAYSTORE BLACK RUDRAKSHA IN SILVER CAP MALA
                            SKU CODE: BLACK SILVER MALAA
                            ORDER NO.: [protected]
                            SUBORDER NO.: [protected]

                            INVOICE NUMBER : S914D5/22/16196
                            INVOICE DATE : 08-OCT-2022
                            ORDER DATE : 07-OCT-2022

                            Delivery details
                            NO:366 BAJANAI KOVIL STREET VAYALLANALUR PATTABIRAM CH72
                            NEAR RAMACHANDRA HOSPITAL
                            CHENNAI /
                            PLACE OF SUPPLY (POS) -(33)- TAMIL NADU

                            PIN 600072
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Hi Srirajmada!

                            We are sorry for the unpleasant experience you’ve been through. Please share your contact details through our help center and we'll get in touch with you to discuss this.

                            https://www.snapdeal.com/helpcenter

                            Thanks!

                            Team Snapdeal
                            Why do I need to give my contact details to your help center? I have given everything about the latest order. You should be able to find profile with given details and cancel all orders and close the account.
                            Snapdeal.com Customer Care's response, Oct 30, 2022
                            Verified Support
                            Hi Srirajmada,

                            Please share your contact number so that we can discuss and resolve your concern.

                            Thanks,

                            Team Snapdeal
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                              A
                              Aria09
                              Oct 17, 2022
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                              I'm receiving mails of orders being placed on Snapdeal. Someone unknown has been using my email account. Please fix the issue as fast as you can.
                              Snapdeal.com customer support has been notified about the posted complaint.
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                                A
                                Oct 14, 2022
                                Resolved
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                                Resolved

                                Some lady contacted me for part time job and aftr i invested in it and sold the product with commission. Now i cant withdraw my money from their website. And they are claiming that they have withdrawn the money to my account but i have not received a single rupee.
                                Nov 18, 2022
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 17, 2022
                                Snapdeal.com Customer Care's response
                                Hi,

                                Please do not respond to any job offers pretended to be coming from Snapdeal. Such job offers are false and not being sent by Snapdeal.

                                Regards,
                                Team Snapdeal
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                                  V
                                  Venkateshwar06
                                  from Hyderabad, Telangana
                                  Oct 12, 2022
                                  Resolved
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                                  Resolved

                                  I've purchased a product
                                  Tecsox Bassbuds Lite In Ear Wired Earphone 0 Hours Playback 3.5 mm IPX5(Splash Proof) Powerfull Bass -Bluetooth Black.
                                  I git the product where product description in online is not same as the received product. Product description in online has 12mm driver but received Product is 8mm.
                                  I'm not happy with what has stated.
                                  I requested replacement and it has been processed and received same product product as early which product description is not same as stated in online product description.
                                  I need refund or the product must be stated as description.

                                  Thank you.
                                  Nov 13, 2022
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 13, 2022
                                  Snapdeal.com Customer Care's response
                                  Dear Customer,

                                  Hope you are doing well.

                                  Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

                                  Regards,

                                  Team Snapdeal
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                                    S
                                    Singamshetty Venkata Subbarao
                                    from Bhopal, Madhya Pradesh
                                    Oct 4, 2022
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                                    Address: D1/41, Danish Nagar

                                    I ordered a product from snapdeal where it was mentioned that it's an ayurvedic product, but when I received the product and saw its manual,

                                    It contains illegal banned ingredients like opium ( afeem ) in higher concentrations and, When I raised the complaint against it, the product got disappeared from snapdeal,

                                    In the description, it was written that the product can be easily returnable within 7 days, but now, they are saying that the product is delivered in good condition and they have nothing to do with it even if it's a banned opioid.

                                    The product is properly packed and sealed, I want snapdeal to get their order back and refund me my money.
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Hope you are doing well.

                                    Really sorry for the unpleasant experience. Please share your order details so that we can help you better.

                                    Regards,

                                    Team Snapdeal
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                                      J
                                      Jaiteja1
                                      Sep 27, 2022
                                      Resolved
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                                      Resolved

                                      I will book a product at 19 sep 2022 but I will not delivery till now delivery patner also saying rashly talking
                                      Oct 30, 2022
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 28, 2022
                                      Snapdeal.com Customer Care's response
                                      Dear Customer,

                                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                                      Regards,
                                      Team Snapdeal
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                                        Poojamaggie123
                                        Sep 25, 2022
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                                        Address: Delhi

                                        Hi Team,

                                        I bought a laptop table of 1400 rs from snapdeal and it is of worst quality. Now trying to return it however company cleary denied and harrasing me
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        "Hi Pooja!

                                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                        Thanks!
                                        Team Snapdeal"
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