Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 55%
Submit a Complaint
11256
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

TwitterFacebookLinkedInGoogle+Youtube
Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
up
696
down
279
up
467
down
209
+91 92 1269 2126  [Customer Care]
up
1025
down
832
up
239
down
154

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
55%
Complaints
11256
Pending
4428
Resolved
5089
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3304)

Complaints with pictures are more trusted and informative    View all

Snapdeal.com Complaints & Reviews

Sort by:

Snapdeal.com — reschedule pickup for return [Resolved]

 Kanchan 27 on Jun 7, 2018
Hi

I had initiated returns for order id [protected]however nobody came to pick up. I got the msg to reschedule the pickup however i am not getting the option to reschedule on app nor on site.

I have tried to call and reschedule but it says ' due to some technical issue i cant do that '. Requesting to reschedule pick up for my order id [protected]...
Complaint comments  Read comments [3]Complaint category Online Shopping

Snapdeal.com — a fake call [Resolved]

 Ashish Soren on Jun 7, 2018
Sir,
I got call from one of your employees telling me that I have won 1rst prize in a lucky draw coupon.sir is true that your company is giving such offers for its promotion . The call claims to have my details which i usually give in your sites . I was told to send my adhar no. and a photo of mine via e mail or whatsapp. The prize i was told was one of the motorcars from tata or sum of money equivalent to the cost.I was also told that I'll get it within 48 hours....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Snapdeal.com — snapdeal lucky draw winner [Resolved]

 Yahu on Jun 6, 2018
Kind attention: dear sir

I got this message and the person is continuously in contact with me. Please do resolve this.

Dear snapdeal valuable constumer congratulation as our annual celebration 2018 has been connected you have won gift through lucky draw gift is maruti suzuki alto car so you have to please contact for more details thank you. Mo:-[protected]

Asking for tds+service charges i. E rs.28, 800

Kindly clear this issue...
Complaint comments  Read comments Complaint category Banks

Snapdeal.com — received call from +919572244504 on behalf of snapdeal. [Resolved]

 nayakarun002 on Jun 6, 2018
Today i got call from [protected] and they told we are calling on behalf of snapdeal and telling that u are winner of snapdeal tv show and won a tata safari and price money of rs.1280148 to claim the price u should give 6500 for registration purpose and even sent his bank account details.
Harinandan chaudhary s. B. I a/c=[protected]
Ifsc=sbin0011805.
I got to know it was fake but he told the exact adress of my house and the product which i bought from snapdeal. How could snapdeal share our personal details to frauds and cheaters even after so many complaints. This would be...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — winner of second prize tata indigo car [Resolved]

 Govind Poteker on Jun 6, 2018
Snap deal Co you got a 2nd prz (Tata Indigo car) and amount price Rs 6, 25000, registration service charges Deposit on 8600/- only For details call us customer's care:- [protected]. Also received a call No [protected] at 12:03 and 12:14 on 06/06/2018.
Please look into it as I am a regular online customer of your company....
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — sangeeta name lady tell me you won swift desire [Resolved]

 Madhu Sudan Athwal on Jun 6, 2018
[protected] this no call me and tell that i have won swift dezire from snapdeal lucky draw they said that i have to pay 5400 rs in uco bank account name sangeeta. The account no is[protected] uco bank. Ifsc code - ucba0000057...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Snapdeal.com — mac lip palette [Resolved]

 swely on Jun 6, 2018
I had placed an order for mac lip palette on 12th of may. I received a duplicate mac product and a damaged one wrapped in a bubble wrap with no proper invoice. I have also raised a return request. I have requested for a invoice but snapdeal did not even respond to my emails. They schedule a pickup for return but the courier guys ask me for the invoice. Out of the blue snapdeal gave me a call twice and i have explained them my problem of not havin the invoice. They said invoice is not required but the courier guy rejects. I have emailed several times regarding the problem but no one replies. I call...
Complaint comments  Read comments [1]Complaint category Cosmetics

Snapdeal.com — not refunded [Resolved]

 mohammed niyas ksd on Jun 5, 2018
I had booked a puma bag worth rs599 through snapdealOrder ID: [protected] on 22nd may 2018 but they automatically cancelled my product due to its unavailability and they said i will get a refund within 7 days.they are showing that they have been already refunded but i did not got any refund even at 11 days after cancellation.kindly refer to my complaint sincerely....
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — product not delivered [Resolved]

 shahnawaz121 on Jun 5, 2018
Got a notification dat a product has been delivered on 02/06/2018 but still i havent received it.
I raised the complain on 03/06/2018 they said they will contact within 24hrs but still no responce.
What to do next???
Got a notification dat a product has been delivered on 02/06/2018 but still i havent received it.
I raised the complain on 03/06/2018 they said they will contact within 24hrs but still no responce.
What to do next???...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — insufficient delivery without invoice [Resolved]

 Sridhar Budumuri on Jun 5, 2018
Hello
I ordered the below mentioned product on 27/05/2018 and received it on 4/06/2018,
Order id:[protected], item name jockey multi trunk pack of 4, i only received 3, without any invoice in it.
When i tried to seek customer care help the contact provided for their service was not connecting to the customer care person. Moreover i called the customer care and it was not accepting required input from my side.
The main problem i found was the 'missing of invoice', even though i request for invoice thrice it showed invoice sent successful to your registered email id, but...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — casio ma-150 free adapter keyboard 49 keys

 SnapdealCustomer on Jun 4, 2018
It is a waste of time to order from Snapdeal. You order an item, they try to look for seller, if they don't find one, they refund the money in 30 day. In short they take a ride of your money for 30 day and not even deliver a product. If they don't have any item on inventory, why would they even try to sell it.
Order ID: [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — denying for item return pickup

 sksonudas on Jun 4, 2018
Hi Team,
This is regarding my order
[protected] which is not pickup yet. Same day when I receive product raised return request as its not fitted in my phn. After 5 days today your executive Karan sood called me an denying for return/refund which is wrong. I am vey much unhappy. Please do needful asap....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — snapdeal fraud in returning goods

 Satendra099 on Jun 3, 2018
First complaint raised by me on satendra099 on may 29, 2018

Second today on june 1, 2018

Third on 3 june 2018

Nothing happed this snapdeal is fard company

Every they send sms that pick up will be done

But no one come nor any call has come

And next day they send the sms and mail we tried to pick but nothing happed

And now they are saying yr call has be closed

And i am trying to connect these guys fr the date of delivery

Fraud cheater company

Please...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — bad and rude behavior of delivery man [Resolved]

 Dharmen96676235 on Jun 3, 2018
Deliver man call to my home when i was not available in home and asked for pick order for his selected place when i call back an hour later he talk to like the boss and threaten to me for not delivering order, how such type of employees in reputed firm like snapdeal, is this kind of service sir, delivery boy mobile no -[protected], he talk like a onwer of snapdeal firm and use a word like a gunda...
Complaint comments  Read comments [2]Complaint category Online Shopping

Snapdeal.com — not received my returns my accounts

 nareshsaini2021 on Jun 3, 2018
Suborder id: [protected]

47509195 tickets id


Hello sir
Cancel my product and refund my account

Why are you late processing 22may, 3june 11 day working. What are doing?
Note

Snapdeal very poor service poor poor quality products and no customer calling service available
Plz reply sir

Rakesh [protected]
Mobile no [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — 14 day poor quality products and no refunds returns refund my account [Resolved]

 nareshsaini2021 on Jun 3, 2018
Suborder id: [protected]

47509195 tickets id


Hello sir
Cancel my product and refund my account

Why are you late processing 22may, 3june 11 day working. What are doing?
Note

Snapdeal very poor service poor poor quality products and no customer calling service available
Plz reply sir

Rakesh
Mobile no [protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Snapdeal — matrix shampoo, conditioner [Resolved]

 AlsIA on Jun 3, 2018
I had ordered matrix shampoo, conditioner, serum and lipbalm from snapdeal. I recieved only unsealed shampoo which looks like an old product with dust and the writings on it were half erased. The serum was not the same like i had ordered and had a label which was 90 percent removed when i recieved it and there was no lipbalm. How can i trust these fake and old products and use it on my hair? Snapdeal is fraud and its sellers need to be banned....
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — casio g shock ga 110 1b. received a fake watch [Resolved]

 Samrattathe on Jun 2, 2018
I ordered a g shock ga-110-1b watch of casio company while i got a very cheap offer of 4999rs while the price was around 8999rs. I received the product and it was a fake gshock worth not even 500 rs. The sellers number is not know and i have concerns if i will even get a refund
I have a video of the unboxing where the watch didn't have any tags warranty cards or labels of the real watch as rhere should have been...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — no return and no refund generated [Resolved]

 Lokesh333 on Jun 2, 2018
I bought several sunglasses of ray-ban which i received in bad condition
I filed a return request to snapdeal at that time only, but more than 2 months has passed and no return request pickup has been arranged.

Not the refund has been initiated for those items which i bought with card payment and then cancelled those before delivery

Really a bad phase is being shown by snapdeal...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — about my order [Resolved]

 Poorav Vyas on Jun 2, 2018
Hey i haven’t got my replaced item of nike filp flops it’s been 15 day when i have returned the item which i have and still i haven’t got my replaced product. I have sent mail 2-3 times on help@snapdeal.com but i haven’t got the proper answer form that so what i suppose to do now. Because it’s too much time which have been taken for the replacement of product....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Recently Discussed

1 hours 56 minutes ago
Snapdeal.com
hair spa kit is f matrix and loreal
1 hours 59 minutes ago
Snapdeal.com
duplicate product
5 hours 16 minutes ago
Snapdeal.com
nike black dri fit sportswear
2 days ago
Snapdeal.com
router warranty
2 days ago
Snapdeal.com
order id: 21605189032 reference no: 47479649 snapdeal cheated

Featured Complaints