Customer Care
Customer satisfaction rating: 58%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3409)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — I'm complaining about wrong item delivered to me by snapdeal.

 Jitu96822 on Oct 2, 2018
I ordered a casio g-shock g317 watch with order id-[protected] on 18 september 2018 by snapdeal. The itme was delivered by bludart on 27 september 2018. The problem is the delivered item was change from which was ordered by me. The delivered item was casio ga-110. The delivered item was also faulty which was not properly working. I was file return complaint to return because it was not working properly on 29 september 2018. The return complaint prossed on 30 september the pick up boy comes to me & said thr delivered item is different from order. He said me to file a another co. Plaint for wrong...
Complaint comments  Read comments Complaint category Online Shopping — - duplicate & fake perfume fragrances - online fraud

 me_mg on Oct 1, 2018
I have ordered perfumes
Dated september 15th, 2018
Order id [protected]
Total amount of inr 2724/- prepaid

Details of perfumes with invoices follows:

(1) x (Bvlgari man in black edp[protected] ml (97156)
Invoice number :s994f8/18/1760
Amount paid: inr 1019/-

(1) x (Davidoff cool water wave edt, 125ml)
Invoice number :sd3a6a/18/4132
Amount paid: inr 497/-

(1) x (Lomani el paso edt perfume - 100 ml for men)
Invoice number :s94092/18/6755
Amount paid:...
Complaint comments  Read comments Complaint category Cosmetics — delivered item is different

 लखावत तेजसा ठिकाणा टेहला on Oct 1, 2018
I ordered for adidas ankle length socks, pack of nine pair. But i recvd an usb light, not more than 20 or 30 rs.
I multiple time requested for replacement. And schedules of pick up,
But every time courier person refused to take that diffrent item, and demands for video of opening the box,
And he askes for the mail him from snapdeal with instructions to take the diffrent item.
After passing 20-25 days my replacement is not done,
Now what should i do?
Plz resolve my problem as early as possible. Otherwise i will knock the doors of judiciary. And snapdeal...
Complaint comments  Read comments [2]Complaint category Online Shopping

Snapdeal — snapdeal lucky winners

 Karma Tsh on Oct 1, 2018
Dear sir /madam congratulation you are second lucky winner from SNAPDEAL COMPANY tata indigo car Rs. 5.60000.00 many price please contact for -[protected]/[protected]
I am deposit 7000 To and no respond fake
Snapdeal lucky winners fake employee name list sudhakar Vinod Nitin Kumar Singh Bankim mardan Roshan gope Contact no +[protected].[protected] ‭+[protected]‬ +[protected] ‭+[protected]‬ all fake employees mambar Snapdeal 1menber I have ID fake...
Complaint comments  Read comments Complaint category Banks — i have not got my refund of rs644 of puma black lyca track pant

 Muntaqeem on Oct 1, 2018
I had returned the track pant as it was a local one and it was not as shown in images so i returned it on 8th of september till now i have not got my refund i had called to customer care but no response from them so i have a last hope on you please refund my amount as early as possible today i had called to snapdeal fraud helpline ‭+[protected]‬ he was telling bad words not having manners to talk and they took my card details and cvv of card also i need my refund...
Complaint comments  Read comments Complaint category Online Shopping — fraud calls

 Amar Mailar on Oct 1, 2018
Dear Sir / you are the winner of Snapdeal online shopping You have won the prize (TATA SAFARI) Which Cost is Rs:-12, 80, 000/- .The charge of your REGISTRATION Service Charge - 8, 500/- .This is valid today.for know more for Details Contact at .Helpline no[protected], [protected], [protected],...
Complaint comments  Read comments Complaint category Business & Finances — fraud call

 Amar Mailar on Oct 1, 2018
Dear sir / you are the winner of snapdeal online shopping you have won the prize (Tata safari) which cost is rs:-12, 80, 000/-. The charge of your registration service charge - 8, 500/-. This is valid today. For know more for details contact at. Helpline no[protected], [protected], [protected]
This is the call from frauds, now you do the case against these above numbers,
I hope you against them for fir...
Complaint comments  Read comments Complaint category Business & Finances — tv remote and wall stand not available

 keval chand on Oct 1, 2018
मेने aoc का टीवी लिया था sanpdeal से उसके साथ में जो रिमोट आया है वह दूसरी टीवी का है और स्टैंड भी नही आया बॉक्स में
मेने कई बार ऑनलाइन कंप्लेट्स भी की लेकिन समाधान नही हुआ
मेने aoc custmer care में फ़ोन किया तो वह कह रहे है यह टीवी आउट ऑफ़ वारण्टी...
Complaint comments  Read comments Complaint category Other — warranty not provided of online product

 Ankit Kesari on Sep 30, 2018
I had purchased xiomi redmi note 3 4000 mah battery from snapdeal on dated 16/06/2018 with 1 year warranty but the battery is discharging very quickly.
Therefore i visited your mi service centre on dt 27/09/2018 situated at gayatri complex, khowa mandi, golghar gorakhpur when i told the issue and asked for the replacement of this battery then they directly denied to provide the warranty for this product by rudely saying why you have purchased this product online we will not provide you the warranty for this online product and you can complain anywhere and also said we provide the warranty...
Complaint comments  Read comments Complaint category Products & Services — return related

 Viv Mishra on Sep 30, 2018
I have ordered adidas track pant from snapdeal as it is one of the best site for shopping but the issue is that slightly different product including size has been reached. Due to some reasons return request has been cancelled and i want to apply for the re return and i am unable to apply for the return again. Please help.
Order placed on 21 september 2018 order id - [protected] order contact no:...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — flawless battery operated razor

 Aishwarya Chatterjee on Sep 30, 2018
I have placed my order long ago and I received a messege that on 26th Sept 2018 I will receive my product but it's been 4 days since then i have not received my product yet. I have called the delivery boy many times but he's behaving extremely unprofessional. You people are providing Worst service ever. I hope you'll take care of it and make sure my product reaches to me as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances — return request closed. and refund denied.

 aakashdubey on Sep 30, 2018
Hello there,
I have ordered MUSCLE BLAZE 100% WHEY protein from snapdeal in 10 days ago, I was having doubt on the product quality so I returned the product, dealying for 10 days I got a mail saying that return request period is being closed as we are not able to contact you, but I have not recieved any phone calls from snapdeal.
And also they are returning back the product. I dont know what to do.

Order ID: [protected]
Reference number: 49949664...
Complaint comments  Read comments [1]Complaint category Online Shopping — return and refund of my order

 Merwyn Dsouza on Sep 30, 2018
I had ordered the sony MDR-XB650BT from snapdeal and it's been only 3 days and i didnt like the product as it was uncomfortable for me. So i applied for a return as snapdeal has their 7 day return policy. They denied me the return as there was some problem with their transactions details and the headphones are in perfect condition with the bill and box intact. Please help me get my return @snapdeal....
Complaint comments  Read comments Complaint category Electronics & Appliances — bohemia 5 set of diamond ring

 Qureshi iram on Sep 29, 2018
Hi i ordered an item order no.[protected] by 14 august 2018 and my delivery estimated date is 14 oct -18 act but bymistake it placed on wrong delivery address which was already saved.
So i leave a email right after 5 min. Of placing the order that pls. Deliver my order on my new address but you people are not giving me any update and now when i am tracking my order you are going to deliver it on previous address.
Pls. Deliver it on new address as i mentioned because i am unable to cancel the order and let me know about it.
Complaint comments  Read comments Complaint category Jewelry & Watches — order id 23494005209; 28829367307; 28829337318;

 Sugandh Priya on Sep 29, 2018
Snapdeal was one of my favourites online shopping sites..but aftr long time i have ordered from this...n its really worst experience.
bought 3-4products together..all either wrong product dlvrd or else freebies missing...when i reqst return or exchange reqst they rejected directly n not even informed me...
since i was calling customer care but its also computarized n no options for my problem...m literally crying...cant able to talk anyone ...its worst ...dont buy anything from snapdeal......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — guru terry towel single

 Swarna Shrivastav on Sep 29, 2018
I have ordered guru teri towel single set on 22nd july and it was to be delivered on 22nd september but later on it was shown that order is delivered on 26th september at 7.17 pm. However i have not received any delivery of this order dated 22nd july. Order i'd on 26th september is [protected]. I am surprised to see it and i am loosing trust and confidence in snapdeal. Kindly enquire about it seriously and intimate me about my items otherwise i will be compelled to take legal action against snapdeal. Thanks. Swarna shrivastava...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — my order product not delivery my address but delivery message and date in snapdeal.

 M Ambedkar on Sep 29, 2018
Hello sir,

i am ambedkar from port blair. my order no: [protected] order date:25-aug-2018

this product not delivery my address. then product delivery date 11-sep-2018 message and details in my order transaction details. please check my product, delivery agent.
i want to which delivery my courier agent name, phone number and address?...
Complaint comments  Read comments Complaint category Electronics & Appliances — not received a product

 Anjali Choujjar on Sep 28, 2018
I ordered a schwarzkopf bc smooth perfect hair mask and shampoo 700ml from snapdeal. Com. I was supposed to receive 2 shampoos and 1 mask but received 1 shampoo and 1 mask....
Complaint comments  Read comments Complaint category Cosmetics — avon lip colour

 Shelly Agrawal on Sep 28, 2018
I ordered two lip colour but when I open the courier I only received one lip colour, I tried to call many times to Snapdeal but there is no option to talk with them, so resolve my issue as soon possible please....
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal — multiple charges for the order [Resolved]

 jobyreuben on Sep 28, 2018
Dear sir/madam
I have a complaint against snapdeal. On 21st september i've ordered a product, the payment was made through net banking service and it debited the some minutes, they mailed me that the payment was not successful and they told me to retry the payment and if any amount debited will be refunded. I've made the second payment and it was successful. I was waiting for the refund amount of the first unsuccessful payment. 3 days went and i've reached the snapdeal customer service. They said they'll send the amount in 2-4 days. But the money hasn't settled. Then i made another...
Complaint comments  Read comments Complaint category Products & Services

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