Customer Care
Customer satisfaction rating: 60%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3653) Complaints & Reviews

Sort by: — not received the product and status shows delivered

 Karan Gazdar on Dec 28, 2018
My friend has order a keychain for me on 16 October n the delivery date was fixed on 27 December. But the date has passed and I have not received any product but the order shows that it’s been delivered on snapdeal site and I have not received the product. Plz guide me what should I do to get my product....
Complaint comments  Read comments Complaint category Postal & Delivery Services — fraud lucky draw winner

 Sethi Payal on Dec 28, 2018
I am Pawan Payal. Yesterday I recieved a letter in which I found a certificate of lucky winner from snapdeal. Certificate prize money is 1 lakh rupees along with scratch and win coupon (after scratch 10 Lakh showing) letter which stated that in order to get benefit of the prize money I will have to use the scratch coupen and call or sms a helpline number. The helpline number was [protected].

Please help me. Its TRUE???...
Complaint comments  Read comments Complaint category Other

Snapdeal — fraud and harassing me

 Dadhwal Rahul on Dec 28, 2018
Suborder I'd is [protected] firstly a delivery guy came and said it is a used product and I mentioned yes it is used old and a totally different product. He refused to pick and left the packet on road.

After calling and escalating to social media you guys called me and said we are arranging a re pickup and again today at 3:00 pm delivery guy and denied the pickup and said the same things... What the hell is going on do you guys even read what the issue is?
I need an urgent call back I don't have time to read and do all this ### things, I want a call right away on [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — regarding refund for return

 Balajisarni on Dec 28, 2018
Hi forum,

Needing your help in connecting with the snapdeal people.

It is very disturbing that a company can sell products online without even a consumer care and so the so called consumer care number is just a pre - recorded ivr. They are just cheating with displaying a consumer number where it just says you mail us for any help...

I had ordered two raymond trouser fabric on dec 11th (Order id: [protected])

On delivery, have found both the items are different from the material, i had ordered, both were of lower quality of what i had...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — refund payment 351 rupees

 Rahul Sankaliy prince on Dec 28, 2018
Order namber [protected] money refund in bank and order cancel ho gaya hai lekin money bank is deducted money bank me refund do sir plz register namber [protected] email id register plz refund money inthe bank process name rahul sankaliya order date 27 december 2018 order cancel ho gaya hai lekin return bank money....
Complaint comments  Read comments Complaint category Banks — fake product delivered [Resolved]

 Pranshuyadav on Dec 28, 2018
I have ordered watch from snapdeal and they delivered first copy watch so i requested for return and refund but nobody is coming to pick up the order and pick up getting rescheduled from last 10 days. Dropped number of mail and tried calling customer care number as well but no help.

First they are dealing with the fake partners who are sending first copy product and then they are irritating customer by not completing the pick up.

Also not sure if snapdeal is leaking for selling customer information to the fraud laottery callers as i received call saying guy from snapdeal...
Complaint comments  Read comments Complaint category Jewelry & Watches — order cancelled without my permission

 Viji Sp on Dec 26, 2018
Order no: [protected]. i have placed the order. my order is confirmed from your side. but they cancelled my order without my permission. due this order cancellation i have faced lot of problems like time, money, mentally. how can you cancelled the customers order without their permissions. so rectifying my problem by giving same product at that offer price. if you don't solve my problem i will complaint in consumer court using your order confirmation mail....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — product not delivered

 Rupal Rawat on Dec 26, 2018
I bought a product (Nike flip flops) Order no[protected] & Ref no 52881908 from Snapdeal. On 23/12/18 I got a message from Snapdeal about the delivery boy details.

The delivery boy Muralidhara has change the status of the product to delivered but I have not received the product.
I called the delivery boy Muralidhara @ mob no [protected] on 23/12/18 and he said his bike is not working and he will deliver it on 24th dec., on 24th morning when I called him he said he will deliver it in the evening by 3-4pm but he didn't come and also he didn't picked the call now even after calling...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories — delivered wrong product. not able to talk to any representative.

 yadnesh shree on Dec 26, 2018
Snapdeal must provide option to talk to their representatives on their toll free no. And they can't collect delivery fee if they are delivering wrong product so the amount should be refunded with delievery charge. Company should give any option to talk to their representative. There helpline no. Is automated and doesnt provide any option there in......
Complaint comments  Read comments [1]Complaint category Online Shopping — product not delivered

 Päwäñ Thäkür on Dec 26, 2018
I have ordered with snapdeal i can't receive my order but status show me delivered i want refund my money. Why my order is not delivered to me i also buy product in snapdeal. I'm a regular customer or this online shoping. But this time you cant me send my product in my address whats the problem with my product i want refund my money in my account please give me my money back...
Complaint comments  Read comments [1]Complaint category Banks — return request for your iball glint-bt06 headset with mic used product red

 Sanjay Kumar G on Dec 25, 2018
I had purchase iball headphone in new condition buy recd old & used return requested but they deny Still he is not untreated to return after used product given and blaming me that earlier product recd do not pass internal Quality check and transaction done. Eqirlier i brough 256GB Sd card it is also found bad product not working...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — order placed is defective

 Manasi Bal on Dec 25, 2018
Myself anurag from mumbai my order id is [protected] iphone 5s (Space grey 16gb). The i phone send is defective battery is heating rapdily... And reduces rapidly. I have seen imei no. Of phone it's not in warranty is blacklisted
I want to cancel order and refund my money... I don't got any reply from anandrao.. If you not refund my money then i will complaint in police station or i will send bad reviews on social media... Take sudden action.
Contact me -[protected]
Complaint comments  Read comments [1]Complaint category Mobile Handsets — missing delivery of product

 Rupal Rawat on Dec 25, 2018
The product (Nike flip flops)with order ID [protected] & ref no.52881908 was undelivered to us but the status of the product is showing delivered. Even after approaching number of times the delivery boy & Snapdeal help support team since 23/12/18, we have neither got any response nor the product. We request you for the strict action on this issue....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — my replacement order is closed

 Ayush kapoor ktr on Dec 24, 2018
I had order Aheadstrong original m2 fitness band but when it come to me and when I open the box there is no charging cable inside then I had send replace request to company But snapdeal doesn't take it seriously and had closed my replacement order and my order no is [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances — titan tagged womens watch

 Varsha L on Dec 24, 2018
I ordered titan watch on the 16th december 2018 and the product delivered on 22nd december 2018. When i went to titan showroom for quality check of watch whether it is dake or original, then i came to know that the watch which i have got is fake!! And i requested to return and refund of money but snapdeal didn't took any action about this. From this i can tell that snapdeal is a completely a fake online shopping site where u 'll get nly fake products and it's cheated site.
I 'll complaint to consumer law of court if my complaint is not resolved?!
Complaint comments  Read comments Complaint category Online Shopping — snapdeal prize - tata safari

 Narasimhulu T on Dec 24, 2018
When i was talking to those guys i got to know that that's a fraud call. They were saying that i won the tata safari car, need to pay registration fee in order to receive the prize.

My question is how those guys are aware about the details what we purchased. Looks like snapdeal is either selling customers info or they only trying to do this fraud.

I won't buy anything from snapdeal. Goodbye...
Complaint comments  Read comments [1]Complaint category Online Shopping — return request closed

 meghadhing on Dec 24, 2018
Recently i purchased one bag from snapdeal but i received an empty package at the time of delivery. I requested a refund but they closed the return request without contacting me. Moreover if i contact them at their customer care no customer care executive is available to receive the call. Please help me in resolving this issue
My order id - [protected]
Order date - 19/12/2018...
Complaint comments  Read comments [1]Complaint category Online Shopping — fake nike air max shoes

 NISHA SUTERI on Dec 23, 2018
I bought "nike air max 2018 limited edition" as specified on snapdeal website and received a fake 2017 edition with different colour and cheap material. My father wears 8 and i bought 8.5 and it is still small, there is no size mentioned anywhere on shoe. I filed return request the same day shoe arrived
Now snapdeal is denying refund and return saying the product differs from picture.
Order id : [protected]
What legal action i can take against the company...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — selling of already used product plus no return of item

 Mosesmpa on Dec 23, 2018
I had ordered a game from snapdeal on 7 december 2018 and pre paid rs 1393 for it. The product arrived on 22 december 2018. As it turns out, the product code of the game had already been used by another person. This means the entire product is completely useless. It is like buying a discarded candy wrapper. The item cannot even be returned nor replaced. This amounts to no less than ripping off money.
Even if no help is offered i would like this type of incident to be prevented in the future for all patrons.
The seller of the product was comprint....
Complaint comments  Read comments Complaint category Computers & Accessories — not receiving product (replace)

 Aaryan Waghela on Dec 23, 2018
Dear sir,

Hamne aapse ek product mangavaya tha fairless painless hair remover yeh prodct hamko thoda damaged mila so hamne ise replace karne ke liye[protected] ko diya... But abhi tak kuch reply nahi aaya so... Mera old no band ho gaya he so plzzz mere naye no per call kar kijiye...
My old no.[protected].

Chetan waghela
Complaint comments  Read comments Complaint category Health & Beauty

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