Snapdeal.com Complaints & Reviews

Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 1 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Signature
For snapdeal.com
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053

Is this fraud or real?? Seeking advice please

May 7, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Snapdeal.com Customer Care's response Dear Rasirisha,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Hi, I have recently purchased a product from Snapdeal, an set of 3 azeem door mat but I got different design from website description during delivery and I don't like the delivered design, so, I raised for return.Snapdeal gave me simple reason and cancelled my return and closed it, so, please help me with this and accept my return since it's also like an misplaced by someone.
Order ID: [protected] Reference no: 55729152

May 3, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Snapdeal.com Customer Care's response Dear Priyanka,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Hi, I have recently purchased a product from Snapdeal, an set of 3 azeem door mat but I got different design from website description during delivery and I don't like the delivered design, so, I raised for return.Snapdeal gave me simple reason and cancelled my return and closed it, so, please help me with this and accept my return since it's also like an misplaced by someone.
Order ID: [protected]
Reference no: 55729152

Snapdeal.com customer support has been notified about the posted complaint.

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Hi, I have recently purchased a product from Snapdeal, an red heels of cost 1036 but I got an designer flat heels, so, I raised for return.Snapdeal gave me simple reason and cancelled my return and closed it, so, please help me with this and accept my return since it's also like an misplaced by someone.
Order ID: [protected] Reference no: 55729225

May 3, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Snapdeal.com Customer Care's response Hi Priyanka,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Apr 01, 2019

Updated by Priyanka1996 The same response, closed my return request, worst service.

Verified Support

Apr 02, 2019

Snapdeal.com Customer Care's response Dear Priyanka,

As checked, our teams are working on your concern and will respond to you shortly. Keep checking your Email/SMS for more details.

Regards!
Team Snapdeal

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Address: 236, Udyan path, Chandigarh, Punjab, 160036

Sir,
I ordered a riccardo cotton shirt from snapdeal. I had to gift it to my frnd who received it very late. Its size was smaller so i wanted to replace it but the 7 days return policy is expired. Kindly help me to get the order replaced urgently as he is moving to canada in a week. Plz help
Order details-
Id-[protected]
Name-niharika dhiman
Its very urgent

May 5, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Snapdeal.com Customer Care's response Dear Niharika,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: 560076

Hi
We got a letter with coupon prize worth 4, 50000and they asked me to pay 2% for government tax and sent one account number. After paying that they asked me to pay noc charge tds, irs, rbi charge etc.. I have paid almost 3lakhs but still they asking to pay 58500.. But i refused.. I asked them to cancel and return the money but they refused. Please do the needful how can i get my money it almost 3lakhs.

May 3, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Snapdeal.com Customer Care's response Hi Meenachakrapani,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal

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Address: exin zone,opp to irikkur bustand, Kannur, Kerala, 670593

They send me damaged product and i had requested for return in the same day when i received the product. They are not pick up my order.. They are saying your return request has been closed. Please immediately doing an action and start your refund process. I want my money back and please pick up the order as you mentioned in your policy i was immediately sending a returning request but snap deal closed my returning request. I believed on snap deal and finally i felt that i never buying any product from snap deal after this issue. Please don't break my trust issue snap deal... And solving my problem that i starting trusting you guys again... Thank u

May 4, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Snapdeal.com Customer Care's response Hi Mirzan

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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They are not pick up my order.. They are saying your return request has been closed. Please immediately doing an action nd start your refund process. I trusted on snapdeal but you guys vreak my trust from snapdeal... I never buying any product from snapdeal again... Why r u guys closed my returning request. It's not written on your policy. I was sending return request on that day when i recieved order so why u guys closed returning request. Please solve my problem as soon as possible. Thank u

Apr 28, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Snapdeal.com Customer Care's response Hi Srishti,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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S

Sippy Singla

Mar 28, 2019

Hello my name is sandeep. Today i received a letter with a coupon and a scratch card from snapdeal.com. i want to know about this.

Thank you

Reply

Snapdeal.com Customer Care's response, Mar 29, 2019

Verified Support

Dear Sippy,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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They are not pick up my order.. They are saying your return request has been closed. Please immediately doing an action nd start your refund process. I want my money back nd please pick up the order as you mentioned in your policy i was immediately sending a returning request but snapdeal closed my returning request. I believed on snapdeal nd finally i felt that i never buying any product from snapdeal after this issue. Please don't break my trust issue snapdeal... Nd solving my problem that i starting trusting you guys again... Thank u

Apr 28, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Snapdeal.com Customer Care's response Hi Srishti,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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S

Satish Bele

Mar 28, 2019

Dear sir,
Please confirm we have got a sms on our mobile no [protected] for lucky draw winner of mahindra xuv500 .and giving option to take amount by dipositing rs 8500 vehicle cancellation charges and for vehicle ask to deposit rs.10000 for document charges.
Please confirm this is valid draw or fake

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Dear Satish,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: 625008

I was ordered g shock mud master watch in snapdeal for the price of rs2850. I received a duplicate product, so that i returned that item for my refund amount. Then the snap deal person came and collect the watch. After 3-4 days i got a message from snap-deal in that "they mentioned mismatch issue so we can't give the refund amount" then i replied helpdesk snapdeal reg that issue. Then i got a call from snapdeal customer care person and he explaining that "instead of g shock mudmaster watch we received ladies watch" and i replied how is it possible and your person (Snapdeal) check that watch and send back to your place. But he told me that they will send a product what they get (Ladies watch) and i explaining that issue many more times but he is not even listen up my query.
Finally they cheated me and i didn't get my amount

May 2, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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P

Praveenkumar.Mahipathi

Mar 27, 2019

I didn't get refund money for Samsunggalaxy duo mobile flip cover already reached at[protected] as early as possible please refund my money I send my bank details for your customerdesk

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

T

tipiMitun

from Mirialguda, Telangana

Mar 28, 2019

I have ordered 2 items(wrist watch) in snapdeal. i have returned 2 items also.

but they have refunded for 1 item only. for another item it is showing item is not successfull picked.

i am trying to contact customer care so many times but i am unable to contact.

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Hi Customer,

Sincere apologies for the unpleasant experience. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Snapdeal is selling the fake products. Unfortunately i ordered one set of mac products and after researching i came to know that are fake so immediate next day i cancelled the order. But the order status shows shipped and they took 8 days to deliver and they mentioned in a message saying since you cancelled please deny the courier so i did the same. After denying courier also they didn't initiate the refund process.

Apr 27, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

Snapdeal.com Customer Care's response Hi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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A

Abhig31

from Mumbai, Maharashtra

Mar 27, 2019

Hi, I just received a letter and a scratch card stating that I have earned 11 lac...
.I have been asked to SMS the code n my kyc...

Please verify whether it's authentic...

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

S

Shruti Kanchan

Mar 28, 2019

I brought indulekha Bhringa oil from snapdeal ... very disappointed...wrost product nd duplicate...

Reply

Snapdeal.com Customer Care's response, Mar 29, 2019

Verified Support

Hi Shruti!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Mothinagar, Mahbubnagar, Andhra Pradesh, 509001

Sir I'm Hajra bibi.Today I got a letter from snapdeal that I won cash prize of 11lack with scratch card and they took my account number and ifsc number and said they will send amount tomorrow 10 o clock.is this genuine or fraud...kindly resolve this..after sharing account and ifsc code I'm tensed now..is there any risk..

May 2, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: 769005

This is with reference to my order id [protected] which was placed on 19th March, 2019. I want to cancel it but it won't. I know it is a non cancelable product. But my son mistakely bought it. As it is a COD. Please cancel it.

Please cancel it as soon as possible. Please help me. I know you are a good company. I don't want the product.

Regards,

Aaron Pascal Kujur

Apr 28, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

Snapdeal.com Customer Care's response Hi,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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D

DrHajra Bibi

from Mumbai, Maharashtra

Mar 27, 2019

Sir today I recieved a letter with scratch code of winning 11lack amount from snap deal anniversary celebrations.they took my account number and ifsc number and said that they will transfer amount tommorow.is this fake or real. Do help me. Please

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

S

Sudheeshrtc

from Nadapuram, Kerala

Mar 27, 2019

Received a lucky draw coupon of 11 lakhs. I send an SMS to the helpline. May I know whether it is true or fake?

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

T

Tharun Poovanna

Mar 28, 2019

Snapdeal.company . you win 1st..prize (MAHINDRA XUV500) Amount prize Rs-14, 85, 000.00 Service Charge Rs- 8, 450/- CONTACT ME -[protected]

Plz contact and the telephone no and deal with the person.
Plz raise a complaint agaist the telephone number.
And contact me on [protected]

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Dear Tharun,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

V

vishal26

from Noida, Uttar Pradesh

Mar 28, 2019

Hi team,
I bought boat bassheads 225 earphones last month at 14th Feb 2019. It have 1year warranty and Now it's not working. I am not able to claim warranty on Snapdeal app . Please help me. I am attaching invoice.

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Hi Vishal,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Hi ds s madhu ram choudary, mobile no:- [protected], i placed a order as watch on 18th march 2019. i get order but there is no product in the box. i raised a return request and send xerox copys for claim. i want refund money. please once check.

Apr 28, 2019

Complaint marked as Resolved

Mar 25, 2019

Updated by manammadhu I get order, but there is no item in the box

Verified Support

Mar 28, 2019

Snapdeal.com Customer Care's response Dear Manammadhu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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A

Ankit Meher

Mar 28, 2019

Congrats!
Dear sir You have selected 1st Prize mahindra xuv IN Mega offer Day In FLIPKART company.This Is Valid TODAY For Reg. Contact:[protected] T&C Apply.

MR.PREM RANJAN
AC_[protected]
(STATE BANK OF INDIA)
IFSC-SBIN0016585

This was given to me by HP-SNEPDL.

Reply

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Dear Ankit,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: Snapdeal, Jasper Infotech Pvt. Ltd., 246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi-110020, India, New Delhi, Delhi

I have ordered a sari on 14th march 2019 with order id [protected] but too my surprise the product was nowhere close to what it looked on the website moreover border colour was completely different from what it was in the website. I immediately issued a return but after passing of 3days no action has been taken. All they are doing is just asking for product pictures which i have given nearly 4 to 5 times through email and whenever i try to know the status of my refund everytime i am getting same answer that our internal team is reviewing the product

Apr 27, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Snapdeal.com Customer Care's response Hi Pramuda

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

S

Srikanth Pittala

Mar 28, 2019

TV Sadanly stop

Reply

Srikanth Pittala's reply, Mar 23, 2019

TV Sadanly stop

Snapdeal.com Customer Care's response, Mar 28, 2019

Verified Support

Dear Srikanth,

If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter

Regards,
Team Snapdeal

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Address: 1/2/1 Umesh Chatterjee Lane, Howrah, West Bengal, 711104

Dear snapdeal,
I've been your regular customer and i do rely on your products. Whenever a delivery boy arrived and whenever i didn't had any change, they gave me the change. Recently i ordered the product mac professional liquid foundation, the delivery boy arrived but refused to give change. It never happened before infact i also tried to cooperate but it was not expected at all and his behavior was unacceptable.
I would be highly obliged if you look after this matter and can get back to me as soon as possible.

Apr 30, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Snapdeal.com Customer Care's response Hi Anuja!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 3/2, Hotel Deviram Palace, Pratap pura, Agra, Uttar Pradesh, 282001

Dear team,

I am a regular customer of yours, this time i have ordered an orion watch order no.[protected] but for the first time i have received an empty box in my order. This is really very disappointing. I still have a pending order which is expected to deliver by this evening but i will refuse this delivery as i am really very much disappointed with your service and in future am not going to place any order.

Requesting to pls look into this matter and refund my money as soon as possible.

May 2, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Snapdeal.com Customer Care's response Hi Istiyak,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Today I received a letter from post which mentioned I have won 1 Lakh in cash and with a scratch card. In the scratch card it was mentioned that I have won 10 lakhs in total 11 Lakh rupees as an anniversary celebrations lucky draw.

Looks extremely fishy & I hope some strict action is swiftly taken.

This is a case of Fraud as well as Data theft!
How could they get my Phone Number, Address & other info? Snapdeal needs to look into this manner quickly or will have to go to the Consumer Court!

Apr 23, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2019

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks!
Team Snapdeal

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Address: 824232

Dear sir/madam,

I have placed an order through snapdeal on dt 05/03/2019l, but till time (23 march, 2019) i have not received any product, call and msg from snapdeal & courier service, but if i am checking my order in tracking option inside snapdeal (My oder) it's status is showing delivered how is it possible? The details of my order product name is go crackers kashmiri brown walnuts of 4*250g and it's order id is [protected].

Kindly look into this matter as soon as possible.

Regards

Manish kumar
Mob - [protected].

Apr 24, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: B. 1/247 Madanpur khadar J.j.colony new delhi, New Delhi, Delhi, 110076

Website: Combowear

Reference I'd- 37130
Order I'd -5917088
Tracking I'd[protected]
Order date 03/18/2019
Delivery date--03/20/2019

I ordered a combo of weds wear lehnga pack of2 worth reading 999/ with cash on delivery but I received three poor quality Saree I call the customer care but it was calling switched off please refund my money of delivery exact

Apr 30, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share the correct order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

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Snapdeal.com reviews & complaints page 89

matter of reward.

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regarding return request

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regarding return request

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regarding return request

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replacement after 7 days

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snapdeal coupon prize

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damaged product (dead), they are not pick up my order and return request has been closed

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they are not pick up my order and closed my return request

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they are not pick up my order

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cheater and worst service snapdeal

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mac products

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offer cash prize

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cancellation of a product

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I put a return request, but status shows closed

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kamila creation blue and grey saree

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delivery boy denies to give change

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empty box received

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won lucky prize letter apparently from snapdeal

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my order is showing delivered but I have not received any product

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product galat aaya hai

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