Snapdeal.com — Cashback not received under the ICICI 10% Offer on 18-19 July 2015 | |||||
1) I have purchased 3 items from Snapdeal Online with Order ID [protected] on 18 Jul, 2015 under the ICICI 10% Cashback offer. Total billed value was Rs. 5035/- on my ICICI credit card (statement attached in email) 2) One item (Wills Lifestyle Green Shirt) out of 3 purchased was having size issue hence same has been replaced with other size. As there was no Cancellation of the order, total billed value was same 5035/- 3) According to the offer statement (attached with email), I should get the Rs. 503/- Cashback in my ICICI credit card by 18 September 2015, but I didn’t get. 4) Online complain request filed for the same on 28 September 2015 with Request ID 07981716, After contacting telephonically to customer care number several time, I dint get any Cashback in my ICICI Card. 5) Snapdeal telephonically told me on 26 October 2015 that I m not eligible for the ICICI cash back offer, As I have replaced one item as mentioned at point no. 2). But according to offer terms I am eligible as total buying value was Rs. 5035/-. Was this information helpful? | |||||
Snapdeal.com customer support has been notified about the posted complaint. | |||||
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team