[Resolved] Snapdeal.com — Casio wrist watch

Brij3176

from Chennai, Tamil Nadu

Address:	Thane, Maharashtra, 400606
Website:	snapdeal.com

This is the second time i am placing this order with snapdeal, first time they failed miserably for the same product. Second time i placed the order on 25th.
Order id: [protected]
I hoped i would not be disappointed this time from snapdeal. And had asked if the order can be delivered between 5.00 p. M to 7.30 p. M on 29th oct so that i can wait to collect the parcel on my own. Just one day before its normal delivery as i wanted the product before diwali. However forget about early delivery they haven't dispatched the prodcut, how can we even trust snapdeal if they can't provide good customer service. So much time we had spend and made the order. I seriously thing their rivals are far better. For 5 days product not dispatched even after customer's request and their customr service representatives offering best of services on phone. Still no moment. Now i need to know by when thy can deliver this product. If they are not able to deliver the product why do they offer discount on the product and why do they keep our amount with them for weeks. This is not at all good customer service

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Jan 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2016

Snapdeal.com Customer Care's response Dear Brij3176,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 02, 2016

Updated by Brij3176 Hi All,

Forget about early delivery, Diwali is also over now. Still I haven’t got my product. I have got many complaint numbers and assurances from Snapdeal that they are working,
they have escalated but no change in the status of the request – the product is not yet dispatched. Can you believe that ?

On top of it, Snap deal has breached the deadline of its normal delivery of 01st November. What more to say?
Now Couple of things which I would like to know from Snap deal authorities.

Are you guys not cheating people by showing your fake adds.
This is my 20th mail on this issue, however no resolution – no one seems to know what is happening.
What is the compensation that Snapdeal is going to provide for this worst service ??
Should a customer every think of shopping with Snap deal again.

I need one of the senior authorities to call me at the below timeline and explain why they are not able to meet customer’s expectation.
Order ID: [protected]
Name : BRIJESH NAIR

You can call me at the same number[protected] between 12.00 P.M to 16:00 P.M.

===============================================================

Team,

Its been 2 weeks I am waiting for the Casio watch to be delivered, still no resolution.

This is the second time i am giving this order at snapdeal.
This time I don’t want the order to be cancelled, I need to know why Snap deal cannot keep their commitments and provide good customer service. Snapdeal does not have a check on thier sellers as to why they are not dispatching the product. is that so ?.Need to know how Snapdeal is going to resolve the issue. I need the order on priority, i would be very upset if the order gets cancelled this time. Incase this time you are not able to deliver the Casio watch, please stop showing your add of delivering happiness at Diwali . You have miserably failed in my case. You are just cheating customers showing discounts . I need to someone to call and let me know why when the product would delivered, if doesn't happen i would definitely get it further escalated.

Order ID: [protected]
Name : BRIJESH NAIR

Nov 04, 2016

Updated by Brij3176 Nothing has happened after complaining at this site. Does these complaints go to the right authorities
i haven't seen that so far, neither any of the officials have given a call and explained what is causing the delay

Today is the second deadline date which was given by Snap deal that is of 04th Nov. I see absolutely no movement, its still not dispatched forget about delivery.
I am sure Snap deal cannot live up to the words. I have never seen such a sloppy service. Had I done it through Amazon I would have definitely got my product
before Diwali.

None of the Snap deal authorities have spoken to me yet on this issue.

Order ID: [protected]
Name : BRIJESH NAIR

You can call me at the same number[protected] between 12.00 P.M to 16:00 P.M.

Nov 05, 2016

Updated by Brij3176 Just to check if anyone is working on this, complaining in this forum is also not worthful as the issue has not moved a inch. The product is not dispatched yet.

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear Brij3176,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,

Team Snapdeal

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Comments

Brij3176

from Chennai, Tamil Nadu

I have finally received my product, however atleast after 25 emails exchanged and 10 phone calls. I don't think to get a simple prodcut llike this, customer should wait for so long.
Also Snap deal when they are providing a late delivery don't even has the courtesy to provide anything extra to the customers. So all and all not really happy with Snapdeal's Customer service.

Snapdeal.com Customer Care's response, Nov 17, 2016

Verified Support

Dear Brij3176,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal

Brij3176's [Complaint's author] reply, Nov 18, 2016

So now you don't have the account number as well. Anyway details are below

Order ID: 16300050103
Name : BRIJESH NAIR

Let me know what would snap deal do to avoid such poor customer service in future. Also tell why should a customer like me continue to shop with Snap deal after such service.

Snapdeal.com Customer Care's response, Nov 29, 2016

Verified Support

Dear Brij3176,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal