Snapdeal.com — Changing of seller (authorized brand seller to unauthorised brand seller)

Address:700055
Website:www.snapdeal.com

I am very unhappy with the services in received from your snapdeal.com website.
I wanted to buy a laptop hp pavilion 13-s102tu x360 13.3-inch notebook (Intel core i3-6100u / 4 gb ddr3l / 1tb hard drive / windows 10 / intel hd graphics 520 / fullhd / multi touch). Selected seller from the product page seller list tabtree, as it is brand authorised also clearly mentioned on the snapdeal page further mentioned in hp. But when i check the details by going through the order history it says that the seller is mega computer.
The following order i made in 2 days time for the same product because of the snapdeal mistake.
Order id: [protected] dt. 05/04/2016, rs. 40, 280 selected cash on delivery
[protected] dt. 04/04/2016, amount paid rs. 39, 794 through net banking
[protected] dt. 04/04/2016 amount paid rs. 39, 796 through net banking

I spend more than 6 hours in this whole process but i still did not get any solution. I have paid rs. 79590/- in total for nothing. I had also taken the print out of your website indicating the price with the seller tabtree. So it cant be denied that the product were in stock with the price i paid or payable.
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Snapdeal.com customer support has been notified about the posted complaint.
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Comments

Dear Ravikant (RavikantVerma),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Hi Ravikant (RavikantVerma),


Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdea

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