[Resolved] Snapdeal.com — Courier picked up 2 shoes but reported only 1 as picked up

ecosmos

from Pune, Maharashtra

Address:	411013
Website:	www.snapdeal.com

Courier picked up 2 shoes but reported only 1 as picked up, i have the receipt where there are 2 rows for that & i have signed in both rows. But i got refund for only one shoes & other shoes' status is 'not picked up'.. I have been calling snapdeal 6-7 times every time they say its been escalated & wait for 24-48 hours. But no resolution. Totally frustrated now.

Customer information
Email: [protected]@gmail.com
Order id: [protected] (2 items), placed on 28 may, 2017

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Jul 21, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2017

Snapdeal.com Customer Care's response Dear ecosmos,
Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal

Jun 13, 2017

Updated by ecosmos I tried writing to snapdeal, but it didnt help.. last time I was asked to wait 3 days & now that time is also over, still have got no resolution, even now I got the notification that my replacement request is cancelled because I told so, but I never told so.. whats going on.. give me some solid status please.

Verified Support

Jun 17, 2017

Snapdeal.com Customer Care's response Dear Ecosmos,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal