Snapdeal.com — Damaged Induction Cooktop was delivered

Address:

Bangalore, Karnataka

I had bought Philips HD4938 with Non Stick Cookware Set Induction Cooktop in snapdeal on 28-Dec-2014. The order number is [protected]. I shocked when I opened the package as it worst ever packaging. The induction glass top has a long deep scratch. Faulty cookware has been delivered lid doesn't fit to vessel. I had requested for return, attached the pictures of product. But they keep sending me emails 4-5 times with same content as below. I have replied many times still they sending same emails as below. "Dear Kiran, This email is regarding your Order no [protected] We request you to kindly send the pictures of the damaged product, outer Snapdeal and brand packaging of the Damage Parcel within 24 hours for us to be able to follow up with the courier partner. Post validating the images, we will be sending a replacement/refund as soon as the reverse pickup is done. We at our end are trying to resolve your issue at the earliest."