[Resolved] Snapdeal.com — Damaged mobile sent - no pickup was initiated | |||||
I have bought a open box intex cloud jewel mobile in snapdeal.. Order id: [protected].. The mobile which i recieved was damaged and sim slot is not working.. Lot of scratches in battery... Screen gaurd missing inside the box.. Immedietely contacted the customer service on the same when i recieved the mobille and service person visited next day and he also said the mobile damaged but he reported the remarks as resolved.. He was reported the false information.. Even you can check the job sheet, it was clearly mentioned.. Customer service are asking me to visit service center.. For battery and mobile scratches, accessories missing case what service center will do for that.. I wont visit any service center.. Still the pickup was not initiated.. Worst customer service ever i seen.. I need the mobile to be picked up and i need full amount as refund.. I want to esclate this to snapdeal ceo.. Was this information helpful? | |||||
May 28, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Apr 27, 2017 Snapdeal.com Customer Care's response Dear sibil143, We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
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We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal