[Resolved] Snapdeal.com — Damaged Product and non compliance of promised services | |||
I had ordered 1 BSA Cycle 20 Inch for my kid on 06th Oct 2014 which was delivered on 13th Oct 2014 after 7 days. after opening the product it was found to be defective, which snapdeal had sent without any proper verification, this was informed to them on the same day along with photographs and reversed pickup was scheduled on 14th Oct 2014. The Pickup boy came and saw the product but informed us that he is a bicker and tempo will follow the pickup, which never came.Suddenly on 17th Oct 2014 a mail from snapdeal stating that pickup was unsuccessful because of CUSTOMER IS NOT CONTACTABLE as reason, which was wrong and wasn't verified by snapdeal. Latter on after many mails and followups the reversed pickup was was done on 21st Oct 2014. The replacement is still awaited as of today after almost 22 days.If Snapdeal cannot handle sales & deliveries then they should stop processing any new orders before clearing all the past orders. My kid has a Diwali vacations & this was a Diwali gift for her, which sadly she is still awaiting to be received. I want to take a strict action against companies like snapdeal who does not adhere to customers satisfaction but spends lots on bogus advertisements. Want all the directors / CEO / COO should be held responsible for the same & should be penalized for this. Pankaj Jain Order no: [protected] mail id : pjain.[protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I had ordered 1 BSA Cycle 20 Inch for my kid on 06th Oct 2014 which was delivered on 13th Oct 2014 after 7 days. after opening the product it was found to be defective, which snapdeal had sent without any proper verification, this was informed to them on the same day along with photographs and reversed pickup was scheduled on 14th Oct 2014. The Pickup boy came and saw the product but informed us that he is a bicker and tempo will follow the pickup, which never came.Suddenly on 17th Oct 2014 a mail from snapdeal stating that pickup was unsuccessful because of CUSTOMER IS NOT CONTACTABLE as reason, which was wrong and wasn't verified by snapdeal. Latter on after many mails and followups the reversed pickup was was done on 21st Oct 2014. The replacement is still awaited as of today after almost 25 days.If Snapdeal cannot handle sales & deliveries then they should stop processing any new orders before clearing all the past orders. My kid has a Diwali vacations & this was a Diwali gift for her, which sadly she is still awaiting to be received. I want to take a strict action against companies like snapdeal who does not adhere to customers satisfaction but spends lots on bogus advertisements. Want all the directors / CEO / COO should be held responsible for the same & should be penalized for this. Pankaj Jain Order no: [protected] mail id : pjain.[protected]@gmail.com
Dear Pankaj,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team