[Resolved] Snapdeal.com — Damaged product delivered, not being picked up by jv express

Hemant_Kumar_1987

Address:	New Delhi, Delhi, 110020
Website:	snapdeal.com

Hi snapdeal,

It is a really unfortunate moment when i thought of gifting a washing machine to my parents. I ordered haier 6kg hw60-1279 fully automatic front load washing machine (Order id [protected]) on 24th oct'16. As the installation engineer came to demo/installation, we found that the machine delivered was damaged from inside though the packaging was intact.

Product:haier 6kg hw60-1279 fully automatic front load washing machine
Order id: [protected]
Sub-order id: [protected]
Replacement ticket id: 36030825

I put a request for the return of the damaged product on 15 nov'16. So far there has not been any serious contact from jv express to pickup the item. At the same time, the snapdeal app is tracking status as 'unable to reach the customer'which is totally misleading and wrong.

Please arrange a serious pickup from the courier partner (Which seems to make a fool out of you and your customers) and refund the amount paid. I do not want any replacement of the same item as there has been enough trouble for my family on this shopping.

Please resolve it quickly and refund the amount (Inr 19, 999) to my account.

Regards,
Hemant

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Dec 24, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2016

Snapdeal.com Customer Care's response Dear Hemant_Kumar_1987,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal