[Resolved]  Snapdeal.com — Damaged product delivered order id [protected]

Address:	600044
Website:	Snapdeal

Placed order for hindware chimney (Check the order id for the order placed date). Supposed to be delivered on 20th october but was delayed till 24th of october. No intimation about the delay or any message or call or any updates on the shipment. Finally the product was delivered by your renowned courier service gati (Such unprofessional behaviour). Got a message in the morning hours of 24th october that the product will be delivered by gati by so and so person. On calling the person of his whereabouts he very well says that he will come only in his preferred time. And finally his preferred time came at 7pm and the product was delivered at 7pm. And he was on call with someone and the way he was asking me for the cash was like as if i had borrowed money from him and he was asking me to pay it back. And he didnt even bother to check what the actual amount was.

Highlight is that after the delivery i get a message from snapdeal that "we have delivered you product but with a delay which is very rare. Hope you unboxed happiness"

About the product: (Unboxing (Un) happiness)

After the courier guy left and when i took the box inside i could hear some rattling sound from the box. I was skeptical about it that it could be a damage but had to console myself saying it might be the packing and not a damage. Called up the hindware cutomer care to schedule the installation and the person from hindware was sent the very next day. The hindware engineer opened the box and could see the whole glass on the chimney was shattered. He told me that i will have to contact snapdeal for the refund/replacement and hindware cannot do anything about the damage.

Refund/replacement:

After he left i used the snapdeal app to process a refund of the product. But snapdeal just wont accept my refund request. After furnishing all the bank details as asked i get a reply saying this request cannot be completed. Contact customer care for further info. Your so called cutomer care on contacting is a automated voice saying your the same lines from the app saying your refund cannot be processed.

Then after several attempts, gave a try for replacement and voila snapdeal accepted it the next moment.

Now with the replacement in place there comes a new vendor called nuvoex. The next day i get a message saying that my product will be picked up by nuvoex and pls keep the box packed with bill etc etc. The genius nuvoex person comes in the evening to pick up the chimney on his bike. On asking how was he going to carry the box he says he im sorry i didnt see what the product was mentioned as, hence i will go back and send a tempo to pick up the product.

And i clearly told him to pick up the chimney asap as i was going to vacate my house and shift to another house in a couple of days. After nodding his head he left.

Later i get a message from snapdeal that pick up was unsuccessful so please reschedule your pick up with preferred time.

My question is :??? Why on earth should i reschedule the pick up when it is your vendor who has done the mistake.

Ok for my mistake of buying products on snapdeal i did raise a request again. And on 28th october i get a message from nuvoex that the product will be picked up today. So ive been waiting since morning for this person to show up but nowhere to be seen. Till now.

My questions to snapdeal.???

All this while i have been trying to contact the customer care of snapdeal. But other than automated messages there is no human answering my calls.

I tried contacting on messenger. Dunno who are these avi, mukti and kavya. They are just copying and pasting the same reply again and again and again. Ever since ive been told that someone will contact me. But i'm yet to get a single call from snapdeal.

Can't snapdeal afford even a single call???

If not gimme a number to call i will make the call.

Is snapdeal so not ready to face its customers that it only has computer generated messages and online messages.

Is there anyone from snapdeal who can solve this for me.

I have paid 9354 rs for this chimney and all i have is a broken product lying in my house.

Who is going to answer all these questons.

Pls don't send me a message saying we have escalated this issue and we will get back to asap. Pls don't send me such vague replies.

I really want someone to call me and nothing else.

Just refund the money that i paid for the chimney.. I really dont want a replacement either.