[Resolved] Snapdeal.com — defective item delivered

mukesh93

from Bhusawal, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	www.snapdeal.com

Hello snapdeal,

I have ordered (Order id: [protected]) a xiaomi redmi note3 4050 mah battery from www.snapdeal.com on 20july 2018. The estimate delivery date was 27july 2018.
After few days the delivery date changed to 29july 2018 and then 31july 2018. I was angry on such poor delivery service. Finally the product was delivered on 31july 2018.

The battery sent by snapdeal company was not working at all. It was a dead battery.

I have raised the return request. I seen that product pick up was failed 3 times and i didn't get any call from courier service. After few days the return request was closed by snapdeal. Snapdeal customer support also not responding for my emails.

Please help me on that and suggest what should i do now.

Regards,
Mukesh

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Sep 23, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Snapdeal.com Customer Care's response Hi Mukesh

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal