[Resolved] Snapdeal.com — Defective mobile

Singh Vishesh

from Pune, Maharashtra

Address:	Allahabad, Uttar Pradesh, 21006
Website:	Snapdeal.com

I have ordered one samsung galaxy j5 from snapdeal and recieved a defective product on 19 august 2016.
After the complain engineer from snapdeal came to my place and checked the mobile and declared it defective followed by return of the product.
20 days have passed and snapdeal is neither refunding the money nor replacing the mobile.
I have been calling snapdeal customer care helpline daily and they are giving me false promises.
Snapdeal is not giving me in written about the status of my mobile so that i can appeal in consumer court.
Kindly take appropriate action and get my complain resolved along with necessary action against the culprits.
I am going to escalate this issue on social media like facebook twitter and watsapp so that people dont order from snapdeal anymore.

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Oct 24, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Snapdeal.com Customer Care's response Dear Singh Vishesh,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal

Verified Support

Sep 16, 2016

Snapdeal.com Customer Care's response Dear Singh Vishesh,

We have not received the requisite details on your concern. Kindly share your registered email id and contact details with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal