Snapdeal.com — Delay in Deliveries

Address:

Mumbai City, Maharashtra

Dear Team, I had ordered for the following television from Snapdeal website: Onida-LEO39FD 39Inches Full HD LED Television Order Id: [protected] Sub Order Id: [protected] Order Placed on: 27-Sep-2014 Order Amount: Rs.25, 895 I was informed on mail that the television shall be delivered on or before 04-Oct-2014 by Gati Couriers (Tracking Id:[protected] However, despite numerous follow-up calls to Gati & your customer care, I was only provided excuses till date. Gati website status is updated as your parcel reached Hyderabad on[protected]. Today[protected] I visited to the Gati Courier office in Hyderabad to collect my parcel.They provide the below information. Snapdeal provide the data related to your parcel only, not your physical parcel, That is the reason for delay. Once they Hand over the parcel us then we will delivery. How can i delivery your parcel if the parcel not with us. But snapdeal people are saying we already hand over the parcel to Gati. But gati is telling Shipment is not done yet. Because of their game I am Suffering. snapdeal not ready to cancel my order nor they are not committing for date of delivery the product and simply saying we will delivery your product as soon as possible.We raise the complaint for the same we are working on the same answer is saying from last 10 days. Till now they are not provide any solution.We are unable to take cancellation request because your complaint status is open, once status change to close we will take cancellation request and cancel your order once it reach to our godam, After cancel your money will be refund in your account after 7-8 working days.To complete this whole process It will take nearly 25-30 days after changing the complaint status to close. This people using customers money for free of interest to run their business. The same thing is happing for every customer who place the order from Snapdeal. Please help me. Regards, Balakrishna. [protected].