[Resolved]  Snapdeal.com — Delay in refund of courier charges from snapdeal

Address:

Chennai, Tamil Nadu

Sir, 1. This complaint is with regard to Ticket no. 12183522, Order ID[protected] of snapdeal. 2. I received the product in broken condition on 21.11.2014. 3. I attached the snapshots of the damaged product shipped to me to [protected]@snapdeal.com on the same dayand asked for refund. 4. Snapdeal had initiated a return request against the same to pick upthe product. 5. I made several reminders by phone to Ph. No. [protected] (almost daily) topick up the damaged product. 6. During one of my reminders via phone on 4.12.2014, I was asked by therepresentative, to courier the product and to submit the scanned copy ofcourier receipt to [protected]@snapdeal.com. 7. As per the direction, I have couriered the product by Blue Dart on5.12.2014, and the details are as below. Receipt No. 706192 dated 5.12.2014 Tracking No. [protected] Amount Rs. 1240/- 8. I attached the scanned copy of receipt of courier and also the tracking slipto [protected]@snapdeal.com, the same day forrefund. 9. In response to their mail, I have submitted my account details fordirect bank transfer through NEFT of the courier charges of RS.1240/- due to mefrom snapdeal, on 20.12.2014. 10. It is regretted that the courier charges of Rs.1240/- has not been creditedto my account till today. 11. I had made several calls to Ph. No. [protected] (almost daily) spending mymoney and also emails to [protected]@support.com, about this, but to no avail. I request your goodself tokindly make arrangements to refund the amount of Rs. 1240/- due to me atthe earliest. Thanking You Yours faithfully K.Sathya Moorthy (PH:[protected]) Date:12.01.2015