[Resolved]  Snapdeal.com — Delay in replacement of defective air conditioner

Address:	827004
Website:	snapdeal.com

Snapdeal.com; ph: [protected]

Order id: [protected] placed on placed on: 19 may, 2017

Item purchased : hitachi 1 ton air conditioner

Item delivered on 27 may 17. Installation service group came on 30 may 17 and found the indoor unit broken at 02 places. They suggested to go for replacement request with snapdeal.

Replacement to be done on 3 june 17, and till now not picked up in spite of innumerable calls with snapdeal customer support. When i contacted the courier company which is scheduled to pickup i. E, jv-express, they said that they are not doing this pick-up. But snapdeal insists on going on with this courier company.

So, it seems that by the time i will receive the replacement, the summer season will be over and i will not be able to use my product, i. E waste of my money for 1 year, waranty will also expire before i use it next season.

I want my money back immediately and let snapdeal pick up their ac whenever they want.

Below is their one response,

Hi subhadip,
Thank you for contacting snapdeal!
Please accept our apologies for the inconvenience you have experienced. We are working on your query. We assure you that we will respond to you as soon as we have a resolution.

Reference no: 42196546 issued on: tue, 30 may, 2017

Thank you,
Team snapdeal
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