Snapdeal.com — DELIVERED DAMAGED PRODUCT, REFUSING TO TAKE RESPONSIBILITY

Address:

Kolkata, West Bengal

Hi, I never thought I would have to write to you for this reason but unfortunately there is no other way . I purchased a San Disk 16 GB memory card from www.snapdeal.com and it was delivered to me on 9th January 2015. Product specifications are as follows: SANDISK MICROSDHC CARD 16 GB, CLASS 4(ORDER NO. : [protected]; SUBORDER NO.: [protected]) The price of the item was Rs 429 and it has a five year warranty. I was using the card in my mobile from that day (the delivery date) onwards. On 21st January 2015, the card suddenly stopped working and a message was flashed in my mobile (Samsung Galaxy S3) – “Damaged SD Card. Try reformatting.” By that time I had transferred almost all my important data and pictures into the SD card. I tried to launch the card repeatedly over the past one week but it is still showing the same message. As a result I have lost all my important data. I called the Snapdeal customer care service but unfortunately the behaviour of the executive shocked me. I know that the policy states that the product should be returned within 7 days but what if the product stops working on the 8th day. The executive just refused to help me in any way stating that it is not Snapdeal’s responsibility. I was upset and indignant and told the executive that I would have to take severe steps after he kept on behaving in a cold manner. His behaviour did not change. Instead he said, “You can do as you wish Mam. It is not our company’s responsibility. Thank you.” Is this how you plan to satisfy your customers??? I know it may be a manufacturing defect on the part of San Disk and it is their fault, but as a company couldn’t you have helped me in any way? I strongly believe you could have. This is not my first bitter experience with Snapdeal. Previously (in September 2014) I had received a wrong product from your side. When I mentioned about this to the executive he just replied coldly, “Okay Mam.” After these incidents do you think I will continue with Snapdeal in the future??? I request you to please help me out as soon as possible. I wish to receive my money back or get a fresh product delivered to me as soon as possible. If I do not receive the help that I deserve, I will not only discontinue with Snapdeal but will warn all my friends and relatives against the company on how you deal with your customers, the don’t-care attitude of your customer care executives and your refusal to help the customers even after delivering a defective product. I am sure you would be able to empathize with me and understand the reason for my resentment. I request you to please look into the matter and I will expect to get some help from your side. Thanks and regards, Krishnakoli Adhikary