[Resolved] Snapdeal.com — delivered packet contains rin soap instead of xiaomi mi5 mobile

cmaji

from Kolkata, West Bengal

Website:

www.snapdeal.com

I ordered for a refurbished xiaomi mi5 black 32 gb on 29th of july, 2018 (Order id: [protected] dated. 29th july) and the item was scheduled to be delivered by 11th of august. However, snapdeal courier delivered the packet today (5th august) at 7:40 pm. After opening the packet i found it did not contain any mobile set but contained a rin soap bar 40 gm, a white ear phone and an adapter.

This is fraud and cheating. I tried to contact snapdeal but could get through the line. I am at a loss because i have already paid 12999/- using my credit card.

I would request snapdeal management to refund my money immediately and terminate contract with the concerned seller and courier service company and file a case against them.

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Sep 20, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Aug 12, 2018

Updated by cmaji I have provided details as asked by snapdeal.com but yet to get my refund.

Verified Support

Aug 14, 2018

Snapdeal.com Customer Care's response Hi Customer,

Sorry for the delay. We're working on the issue and will get back to you with an update on this.

Thanks!
Team Snapdeal