[Resolved] Snapdeal.com — Delivery of default item on replacement or refund till date

Surjyo Kumar Borsaikia

from Jorhat, Assam

Address:	Tinsukia, Assam, 786159
Website:	Snapdeal.com

I have ordered a unboxed asus zooad zenfone 2 on 22 sept' 2016 and subsequently made payment via net banking with sbi, the product was delivered on 29th sept. However product was default and date of manufacture was june 2014. Product was not working hence i have returned on 04.10.2016 via dtdc courier voucer no. K92049969 from doomdooma, tinsukia, assam.
However i have no knowledge about the development till date. Snapdeal is happened to be best e. Commerce co in india. We definitely do not expect this
Type of attitude from the snapdeal. I humbly request before stepping up to next course of action from self, my refund or replacement may please be made at an earlier date. My complain no.30948630 and order no.[protected].

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Nov 28, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Snapdeal.com Customer Care's response Dear Surjyo Kumar Borsaikia,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear Surjyo Kumar Borsaikia,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal