Snapdeal.com — Denying to refund my money after sending empty box.

Address:	Bangalore, Karnataka, 560068
Website:	Snapdeal.com

Hi,

I am Sadiur. I placed one order on snapdeal on 10th Jan 2016 for HTC desire 526g+ mobile phone. Order id: [protected] when I received the delivery on 14th Jan 2016 after opening the box I got to know they deliver empty box (missing product) instead of Htc desire 526g+ mobile phone.
So, I called up snapdeal customer care & raised complaint on snapdeal website several times & I asked to deliver the product or refund my money. They informed me that they will do the investigation then they will get back to me. After few days they called me & informed that they can't send the product & they will not refund my money cause there is no fault from their end. Then I asked them to send me the written documents & written/return reason to my registered email id: [protected]@gmail.com but they denied that also. I raised several complaints for the same but they are not responding. I suggest you guys don't buy any products from snapdeal cause snapdeal is fraud company, they are stealing money from customers.

Please suggest me what the next step should I take to recover money from snapdeal.

I paid Rs.7621/-