[Resolved] Snapdeal.com — different item send | |||
I have purchased a toshiba 2 tb hard disk @3499 on cod mode and they sent me a wallet and card holder in the packet. When i complaint snap deal regarding this they said the seller does not shipped the item yet. On the other side i got a message from snap deal that the item is already shipped and will reach to you in 2 to 3 days. I have taken the picture immediately and sent it to snap deal. I am attaching all the pictures of proof. My order id : [protected] Snapdeal reference no : 44796941. Either they have leaked my data or seller on snapdeal is running a scam and in both the cases snapdeal is responsible for this. Was this information helpful? | |||
Dec 5, 2017 Complaint marked as Resolved Snapdeal team called after raising a complain on different consumer forum including "consumercomplaints.in" and this time they listened to my issue and understand the gap.
After doing some investigation they gave me a call back for returning my money back. And within 3 days I got it credited to my account. Snapdeal.com customer support has been notified about the posted complaint. Nov 22, 2017 Updated by Govind Gupta They sent a new message where they are saying that seller has cancelled this order. This is seriously pathetic. Please refer to attached screenshot. Verified Support Nov 23, 2017 Snapdeal.com Customer Care's response Dear Govind Gupta, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal Nov 25, 2017 Updated by Govind Gupta I am not getting required support from snapdeal, this is how they are resolving my issue by clearing stating that snapdeal has nothing to do with this.This is their actual response. "Please accept our sincere apology for the inconvenience. We would like to inform you that the images of invoice shared by you clearly shows that the product has been delivered to you directly by the seller and there is no role of Snapdeal in the same. In case of any issue with the product delivered we request you to kindly contact the seller."  Verified Support Nov 28, 2017 Snapdeal.com Customer Care's response Dear Govind Gupta, Hope you are doing well. Our team is working on your concern and would get in touch with you on email at the earliest. We request your cooperation in the interim. Regards, Team Snapdeal | |||
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This is their actual response.
"Please accept our sincere apology for the inconvenience. We would like to inform you that the images of invoice shared by you clearly shows that the product has been delivered to you directly by the seller and there is no role of Snapdeal in the same. In case of any issue with the product delivered we request you to kindly contact the seller."