[Resolved]  Snapdeal.com — duplicate product

Address:MANJALPUR, Vadodara, Gujarat, 390011

I have order printer which i received but it is not working i talk to snap-deal consumer care they said talk to service center. We talk on toll free no for installation of printer. On service center they ask for serial no which you can see on printer we have give that serial no but they say we do not have this serial no in our records so on warranty itself snap-deal is not taking back & company samsung does not except this serial no. We demand for refund but they are not able to do...
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Apr 18, 2020
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Feb 14, 2020
Updated by Kamlesh@1973
DUPLICATE & DEFECTIVE PIECE SUPPLY BY SNAP DEAL

Verified Support
Feb 15, 2020
Snapdeal.com Customer Care's response
Hi Kamlesh!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Verified Support
Mar 06, 2020
Snapdeal.com Customer Care's response
Dear Kamlesh,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal
Verified Support
Mar 16, 2020
Snapdeal.com Customer Care's response
Dear Kamlesh,

Hope you are doing good.

We wish to inform you that the refund against your order from our end has been completed.

Regards,
Team Snapdeal
Complaint comments 

Comments

I got a letter and coupan of 950000 ₹ and asked to send account details with aadhar number and pan number.
Snapdeal.com Customer Care's response, Feb 21, 2020
Verified Support
Dear Nagesh,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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