[Resolved] Snapdeal.com — duplicate product received in the name of original

Saheroze

from Ahmedabad, Gujarat

Address:	Diu, Daman and Diu
Website:	Snapdeal.com

I ordered a fastrack watch from snapdeal and before buying the same I had asked through a mail about the genuineness of the product and assured me that snapdeal sells genuine products but when confirmed the product with fastrack shop they told me that this product is the duplicate/replica/1st copy and not original one.
Now I want a refund of the money but they are not replying me and contact no which they had provided is either switched off or doesn't exist.
Don't what to do, waiting for the answer or else I WILL RAISE A COMPLAINT AGAINST SNAPDEAL IN CONSUMER COURT FOR SELLING DUPLICATE PRODUCT.

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Oct 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Hi Saheroze!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal