Snapdeal.com — Failed to deliver battery of intex cloud swift 4g during service warranty

Address:

Nainital, Uttarakhand, 263139

Reminder note-1 manoj negi

b.a.d.06, t.p.nagar

haldwani, nainital(uttarakhand) India

mo.no.-[protected]


Failed to deliver battery of intex cloud swift 4g during service warranty

I bought a intex cloud swift 4g android phone via snapdeal, invoice date 12-Dec-2015, invoice no.- S374EB/15-16/68062. Within 3 months it’s battery stopped working properly, So I handed over this(battery) to the local service centre(system software solution, nainital, uttarakhand) dated on 14-mar-2016. My service job sheet no is[protected]T001. I was assured by the service centre that they will deliver it to me within 10 days but after that when I inquired about the battery status since then they are giving me a false assurance till now and now they raised their hand to tell me when I will receive the battery, after that I contact to the intext customer care centre but they too also raised their hand and told me that this battery is not available in the company now. They told me to have patience as the battery will avail in the company after that they will deliver it to me.

Because of the poor system of the company I am having to suffer a lot both mentally and financelly and these days I am suffering a lot of mental stress because of the company. If the company failed to avail it’s spare parts under warranty, why the company is salling this product. If the company is failed to fulfill my loss and resolved my problem now then I am compelled to go to the consumer forum to get compensation of my loss what is being continuously. If the company will not take this matter seriously then I will step legal action against the company and snap deal too which has sold this phone without justifying, then only law will take it’s course.

snapdeal is selling this product online yet, so snapdeal is also responsible for my suffering because i bought this phone via snapdeal with trust, if they failed to resolve this, then only consumer forum will consider on this serious issue of customer harassment.

kindly fulfill my loses too.